Why have I been charged by Moz for a Pro Subscription
-
I recently used the trial free 1 month subscription for Moz Pro as it was suggested in a continued education course I was doing. I see before I could say "Jack Rabbit" they have charged me and it has come off my account for next month. They also took the money off my account also happened after I queried the invoice received this morning and after immediately cancelling the trial period. This is unethical. Currently Moz Pro a service charged in US$ is too expensive for my consultancy in South Africa.
Any advice on how to get this amount reversed. Today is the day the invoice was sent and immediately afterwards they charged me the amount.....
-
Hi Lisa,
Thanks for writing us! I have sent a response to your request so you should be seeing that soon. If you have any questions please feel free to respond to that email and I will be happy to help.:)
I wish you a wonderful day!
Cheers,
Sean
-
Ok will hang in there..
Thanks
-
The Moz team are based in Seattle so they won't be in the office for a little while yet.
-
I have done this and have had no response as yet, will try again... thank you
-
Hello,
I recommend getting into touch with help@moz.com and I'm sure they can work it out for you.
Good luck.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Free trial Subscription
If we cancel my free trial subscription on moz before 30 days use will have any charge pay
Product Support | | abhitherock0 -
Our client changed their domain name. Can we replace without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Our client changed their domain name. Can we replace it without the new domain without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Product Support | | ThomasCenterInc1 -
Dude Phishing on Moz
Hey guys - just so you know I got this today from a ghost on Moz. Hello,
Product Support | | Chenzo
I like your profile in this moz.com community network and I think you are a nice person. Can we get in contact? I'm sorry if i am embarrassing you, I got curious to know you better after viewing your profile i think that i have something important to exchanged with you i shall explain more about myself including my pictures, please E-mail me to not in this site because i am a new in this community and i don't visit this site often, I'd like to get to know you if you don't mind
Please i will Tell you more about my self
thanks & regardsFigured I would share and keep you up to date.Your pal,Chenzo1 -
Back to Pro in New Moz Analytics Accounts?
I have two accounts with Moz.com Account One (about a year old) has both the options to switch over between Moz Pro and Moz Analytics. Account Two (a trial so far) just has the option to use Moz Analytics. So new or trial accounts don't have access to Moz Pro?
Product Support | | VinceWicks0 -
Is anyone else having problems with Moz Analytics?
None of my campaigns are updating, and one is not showing any data (even old data)
Product Support | | DarrenD0 -
Can you create additional users for Moz Analytics?
I have just begun setting up Moz Analytics for some of my clients. It lets me add 5 client's sites to a single account but I can't find anywhere to create an additional user/login for a specific account that way I can give access to each client only to their campaign. Is this not possible and if not something you plan on integrating in the near future?
Product Support | | Carlson3 -
How do I access my Full SERP Analysis Report in the new Moz?
Another possibly dumb question... I ran a full SERP analysis report and had it emailed to me, but in the email there's no link to the report. I logged back into Moz, but I can't find the report anywhere. Thanks! BiDFIvG
Product Support | | ScottShrum1