Not receiving emails from Fresh Web Explorer
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Hi
I set up several alerts on the Fresh web explorer - however I haven't received emails and these we're set up over a month ago.
What email address do they come from - I have checked my junk folder but I am thinking I might need to whitelist the email with the developers to receive the emails.
Thanks
Andy
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Thanks, I have sent an email and hope to get this resolved soon
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Could you send us an email at help@moz.com so we can investigate? This will likely need more detail than we'll want to get into in a public forum. Unfortunately, with a holiday weekend here, the response may be a bit delayed, but we will get back to you. I just don't have the tools available to me to look into it. Thanks so much!
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in that case, I am not receiving any alert emails.
If I go into the alerts I can see there was data, but I am not receiving the emails. Do you know of any reason why this might be.
Thanks
Andy
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I've been getting mine. It's from noreply@moz.com, and subject is "Fresh Alert: [term]". Just got one this morning. They're usually sent around 1am, Seattle time.
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Important news on Fresh Web Explorer
Hello Moz family, After much deliberation, Moz has arrived at the difficult decision to shift away from brand & keyword mentions monitoring as a standalone tool in Fresh Web Explorer. Though we believe in the value of this service for our users, we’ll no longer be supporting it in order to provide more innovative features that better suit the modern needs of SEOs. We will, however, continue to support existing features within the Pro platform that accomplish similar tasks, like link building, content planning, and mentions monitoring. We understand you might have a few questions and have compiled a list of common FAQs below. Within the answers, you will find a number of other resources to help you out. When is Moz sunsetting Fresh Web Explorer?
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