Can Delete
-
My trial just expired and I had forgotten to cancel.
-
Ok thanks for the response Keri
-
Usually, that's something that you do after you've contacted the company that charged the card in the first place, and also is something for when the charge is fraudulent, product is broken, etc. In this case, Moz did what we said we'd do at the start of the free trial, and we also send out a reminder email nine days before the trial expires. We're usually fairly understanding in cases like this, and it is best to contact the company first in these cases.
-
why don't you tell your bank to send the bill back?
-
I personally don't have access to the billing system, so I myself am not able to refund you. Our help desk team does have the option to offer refunds, and they will be contacting you as soon as they can regarding this.
-
Your not giving me a refund? It hasn't even been a day! Please, I will never use this again!
-
I can't refund you, but I do see one ticket from you in the help desk from this morning (Seattle time). We will be getting back to you as soon as we can via the help ticket.
-
I EMAILED MULTIPLE TIEMS AND NO ONE HAS RESPONDED !!!! IT JUST CHARGED TODAY PLEASE FIX!!!!! PLEASE
-
Hi! Please drop a note to us at help@moz.com and we'll be able to work with you on this.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Website can't be crawled
Hi there, One of our website can't be crawled. We did get the error emails from you (Moz) but we can't find the solution. Can you please help me? Thanks, Tamara
Product Support | | Yenlo0 -
Our client changed their domain name. Can we replace without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Our client changed their domain name. Can we replace it without the new domain without losing the data for the old domain in MOZ ? We are at our campaign limit would the old domain count as a campaign?
Product Support | | ThomasCenterInc1 -
How can I get more than 300 keyword queries per month?
Hi, Currently using Moz Pro Standard, which limits me to 300 keywords queries per month. I'd like to run more queries than this, but don't see any option to add more. Do I need to upgrade to the Medium tier? Just to clarify, I'm _not _referring to tracked keyword rankings -- just queries run through the keyword explorer tool. Thanks!
Product Support | | TA_Marketing0 -
Can you please cancel my subscription and refund the amount
Hi I got charged on my card without my approval and nay knowledge of exact amount before. can you please cancel my subscription and refund the amount immediately as i forgot to cancel free trial and have not used free trial account... also the cost is not approved in my organisation and i cannot bear cost of MOZ on organisation behalf
Product Support | | prashantk180 -
Why can I not crawl this site
I wanted to add this site as new campaign: new.kbc.be But it won't accept it. Why?
Product Support | | KBC0 -
Does the Moz toolset have a monthly reporting function yet? Can't seem to find it in the interface. I'm trialling the software but probably going to move to another service if this isn't available.
Does the Moz toolset have a monthly reporting function yet? Can't seem to find it in the interface. I'm trialling the software but probably going to move to another service if this isn't available.
Product Support | | bobbybaldpatch0 -
Can we get direct live chat or contact information? Response in the community is not helping and making the process really slow
Its been almost half of the month and our account status is still showing not upgraded. Again and again trying to contact moz via forum and waiting for the response is hampering our work. Kindly let us know how to contact via live chat?
Product Support | | ShaunPhilips0 -
Can I create different login accounts to access different campaigns?
For various reasons, I'd like to create different login accounts for Moz for different campaigns, so staff can only access the campaigns that they're given permissions to. Is this possible?
Product Support | | CapitalFMArena0