I can't add a new listing to Moz Local
-
Hi,
Ive been trying to add new listings for two clients to Moz Local for four days now. They each have their own login, so I don't believe it is an account issue. I have rebooted, tried different browsers, cleared cache, and even tried a different computer, all to no avail.
Here's what happens... I login and click on Add Listing. I search for the business, select the best result and then I just get a bouncing map pin. It never goes any further.
-
Thank you. I heard from Moz support a while ago that it isn't just me; they have multiple accounts with this issue. Now that I know that, I'll just wait for a fix. Thanks!
-
Hey Richard - we are currently not blocking any IPs from purchase - if you are still seeing issues shoot a note over to help@moz.com
-
Hi there
I can currently go through the whole process of adding a location. I doubt they are blocking your IP as I am signed in to two accounts at my work computer and home computer currently.
I would reach out and check in to get their opinion because beyond the blocking and the steps you took, that's the only plan of action I can think of!
-
Thank you Patrick. I don't believe there is any script blocking going on. I have tried it in FF and Chrome, and have never had this problem before. I set up Moz Local for all my local SEO clients, so I've done it plenty of times with no issues before. I have sent in a support ticket but I just got a generic "our engineers are looking into it."
The only thing I can think of is that they could be blocking my IP address due to me logging in from multiple accounts from one computer. I always have the client set up their own account, enter their own payment info and then I add the listing. That way they retain control over it which works best for them since most of my local SEO projects are one-off cleanup work.
Can you get past the point where it is hanging up on me?
-
Hi there
This may be a problem beyond the Q+A - my Add Listing is working on fine. Did you check your browser settings in case you may potentially be blocking Javascript or any scripts?
You may want to reach out directly to Moz on the issue.
Hope this helps! Good luck!
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Moz Local not finding Facebook page
I've got a listing on Moz Local - www.carolinasmilesnc.com. It finds most listings OK. When looking for other listing services where it locates a matching listing, it cannot seem to find the Facebook page. They have identical phone numbers as what we submitted (verified by Google) as well as the street address. We keyed in the Facebook link in the details of the listing for Moz Local. Moz Local only shows an option to create a page. How do I get it to connect to the existing and very robust Facebook page?
Moz Local | | wcksmith11 -
How to add alternate addresses in Moz Local duplicate section
As someone that recently moved from an agency to a position in-house, I am appalled at the lack of support and resources for users of Moz Local that are NOT connected to an agency partner. Without a public phone number, a support rep, and nobody manning the chat... how are we supposed to get answers for the service that we paid good money for? I would like to know how to add an alternate address to the duplicate are of our listing account. We have an old address that appears everywhere but is not showing in the duplicate listing report and I'm not sure how to add it. Any help would be appreciated. A public phone number and/or tech support rep would be even better! Bryan Mull
Moz Local | | Isolatorfitness
Isolator Fitness0 -
How to connect the right GMB listing?
I have a Moz Local listing that has found the correct FB page but it isn't connecting/syncing with a GMB listing. I have given it a week but still nothing on GMB. Will the Google+ page that I link to in Advanced > Social Media URLs be linked with the Moz listing? What is the best practice to tell the Moz Local listing what GMB listing to sync up with?
Moz Local | | PSLab0 -
MOZ Local not recognizing listing in ranking - score should be higher
Hello I have used MOZ local for a client in New York City. Since we set up MOZ Local for his practice MOZ keeps showing there is no Facebook page nor a hot frog listing. However both of these listings exist and are correct. Is there a way to show MOZ that these listings exist so the MOZ Rank can show the proper score/accuracy. He wonders why the score isn't higher but there isn't much I can do at the moment. Thanks!
Moz Local | | rosemontmedia0 -
How can I add the county (I'm in the UK) to my Facebook page
I am trying to setup a Moz Local campaign but I am unable to change the county (I am in the UK). In the Moz report, my 'state' is listed as 'Cnwll', but it should be 'Cornwall'. My Google + page has the correct information and is verified. My Facebook page has the correct information, apart from the fact that I can't add add a county. Does anyone have any suggestions on where I could go from here? Thanks.
Moz Local | | Nanuq0 -
Moz Local: How to Update Yahoo?
Hi - I am using Moz Local and trying to update a Yahoo local listing. The Moz link into Yahoo just leads to the Yahoo (Yext) paid service for multiple citation updates. How do you claim and update a Yahoo local business page? It looks like my page was automatically fed from Yelp to Yahoo, but there is no way to update anything in Yahoo without paying their fee. Help?
Moz Local | | sftravel0 -
Moz Local free with subscription?
I am part of an agency managing multiple clients through a Moz Pro Medium subscription. I am interested in using Moz Local for some of my clients, and I was under the understanding that with a subscription Moz Local could be used for free. Can someone please let me know if this is correct and if so how to take advantage of it?
Moz Local | | SmartAcre1 -
Submitted to Moz Local - and percentage hasn't changed after 2-3 weeks
Hello Moz Support, I've submitted to Moz Local 2-3 weeks ago - Bayou Tactical in my account. And the percentage remains the same with certain websites saying 100% incomplete that should be covered with Moz Local. Please help and thanks! Cole
Moz Local | | ColeLusby0