undefined
Skip to content
Moz logo Menu open Menu close
  • Products
    • Moz Pro
    • Moz Pro Home
    • Moz Local
    • Moz Local Home
    • STAT
    • Moz API
    • Moz API Home
    • Compare SEO Products
    • Moz Data
  • Free SEO Tools
    • Domain Analysis
    • Keyword Explorer
    • Link Explorer
    • Competitive Research
    • MozBar
    • More Free SEO Tools
  • Learn SEO
    • Beginner's Guide to SEO
    • SEO Learning Center
    • Moz Academy
    • SEO Q&A
    • Webinars, Whitepapers, & Guides
  • Blog
  • Why Moz
    • Agency Solutions
    • Enterprise Solutions
    • Small Business Solutions
    • Case Studies
    • The Moz Story
    • New Releases
  • Log in
  • Log out
  • Products
    • Moz Pro

      Your all-in-one suite of SEO essentials.

    • Moz Local

      Raise your local SEO visibility with complete local SEO management.

    • STAT

      SERP tracking and analytics for enterprise SEO experts.

    • Moz API

      Power your SEO with our index of over 44 trillion links.

    • Compare SEO Products

      See which Moz SEO solution best meets your business needs.

    • Moz Data

      Power your SEO strategy & AI models with custom data solutions.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Free SEO Tools
    • Domain Analysis

      Get top competitive SEO metrics like DA, top pages and more.

    • Keyword Explorer

      Find traffic-driving keywords with our 1.25 billion+ keyword index.

    • Link Explorer

      Explore over 40 trillion links for powerful backlink data.

    • Competitive Research

      Uncover valuable insights on your organic search competitors.

    • MozBar

      See top SEO metrics for free as you browse the web.

    • More Free SEO Tools

      Explore all the free SEO tools Moz has to offer.

    NEW Keyword Suggestions by Topic
    Moz Pro

    NEW Keyword Suggestions by Topic

    Learn more
  • Learn SEO
    • Beginner's Guide to SEO

      The #1 most popular introduction to SEO, trusted by millions.

    • SEO Learning Center

      Broaden your knowledge with SEO resources for all skill levels.

    • On-Demand Webinars

      Learn modern SEO best practices from industry experts.

    • How-To Guides

      Step-by-step guides to search success from the authority on SEO.

    • Moz Academy

      Upskill and get certified with on-demand courses & certifications.

    • MozCon

      Save on Early Bird tickets and join us in London or New York City

    Unlock flexible pricing & new endpoints
    Moz API

    Unlock flexible pricing & new endpoints

    Find your plan
  • Blog
  • Why Moz
    • Small Business Solutions

      Uncover insights to make smarter marketing decisions in less time.

    • Agency Solutions

      Earn & keep valuable clients with unparalleled data & insights.

    • Enterprise Solutions

      Gain a competitive edge in the ever-changing world of search.

    • The Moz Story

      Moz was the first & remains the most trusted SEO company.

    • Case Studies

      Explore how Moz drives ROI with a proven track record of success.

    • New Releases

      Get the scoop on the latest and greatest from Moz.

    Surface actionable competitive intel
    New Feature

    Surface actionable competitive intel

    Learn More
  • Log in
    • Moz Pro
    • Moz Local
    • Moz Local Dashboard
    • Moz API
    • Moz API Dashboard
    • Moz Academy
  • Avatar
    • Moz Home
    • Notifications
    • Account & Billing
    • Manage Users
    • Community Profile
    • My Q&A
    • My Videos
    • Log Out

The Moz Q&A Forum

  • Forum
  • Questions
  • Users
  • Ask the Community

Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

  1. Home
  2. SEO Tactics
  3. Local SEO
  4. Local Website Optimization
  5. Call Tracking, DNI Script & Local SEO

Moz Q&A is closed.

After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.

Call Tracking, DNI Script & Local SEO

Local Website Optimization
4
4
1.8k
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as question
Log in to reply
This topic has been deleted. Only users with question management privileges can see it.
  • Etna
    Etna Subscriber last edited by Apr 20, 2015, 7:12 PM

    Hi Moz!

    I've been reading about this a lot more lately - and it doesn't seem like there's exactly a method that Google (or other search engines) would consider to be "best practices". The closest I've come to getting some clarity are these Blumenthals articles - http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/ & the follow-up piece from CallRail - http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/.

    Assuming a similar goal of using an existing phone number with a solid foundation in the local search ecosystem, and to create the ability to track how many calls are coming organically (not PPC or other paid platform) to the business directly from the website for an average SMB. For now, let's also assume we're also not interested in screening the calls, or evaluating customer interaction with the staff - I would love to hear from anyone who has implemented the DNI call tracking info for a website. Were there negative effects on Local SEO? Did the value of the information (# of calls/month) outweigh any local search conflicts?

    If I was deploying this today, it seems like the blueprint for including DNI script, while mitigating risk for losing local search visibility might go something like this:

    • Hire reputable call-tracking service, ensure DNI will match geographic area-code & be "clean" numbers
    • Insert DNI script on key pages on site
    • Maintain original phone number (non-DNI) on footer, within Schema & on Contact page of the site
    • ??
    • Profit

    Ok, those last 2 bullet points aren't as important, but I would be curious where other marketers land on this issue, as I think there's not a general consensus at this point. Thanks everyone!

    1 Reply Last reply Reply Quote 1
    • DinoRoss
      DinoRoss last edited by Sep 21, 2015, 10:57 AM Sep 21, 2015, 10:57 AM

      Hey Charlie - I realize this is a slightly old question post, but I am just now starting to dig into the details on this for my clients.  One thing many of these articles that offer a 'solution' is failing to address is what number to actually put on your local search listing.

      I understand DNI and as long as your website has your 'regular' static local number on the homepage, and you use the static number in all of your local SEO efforts - You should not see any penalties.  I have many clients that use DNI and do not have an issue, plus I have read that Google can even read the javascript and see the number the DNI is replacing. The DNI is only useful if someone actually clicks past the initial search result to call - So basically, you may still only be getting partial data if someone does not click to your site but just rather calls the number in search results.

      What my clients are now asking for, and I am pushing back on , is whether we can use separate call tracking numbers on separate Local SEO mediums. Here is an example -

      Google: 800-555-1234

      Facebook: 800-555-1235

      Bing Places: 800-555-1236

      This would still keep the static/owned number on the site - but show us who is calling from where.  This would give good data in call tracking reports but from what I know and have researched, kills local SEO success due to NAP inconsistency.

      1 Reply Last reply Reply Quote 0
      • Receptional
        Receptional last edited by May 1, 2015, 5:54 AM May 1, 2015, 5:54 AM

        Hi Charlie,

        Mediahawk has written quite a good guide on local SEO and call tracking https://www.mediahawk.co.uk/blog/call-tracking-improves-local-seo/

        The article says "You can use DNI numbers to control what number is displayed to a website visitor based on a countless range of conditions. This means the numbers for your social networks can display to those referred from social media rather than applying social media dedicated call tracking numbers to your updates".

        I would suggest applying DNI to key web pages on a website for improved tracking.

        Hope this helps. Let me know if you have anymore questions.

        Zoe-Lee (user of call tracking)

        1 Reply Last reply Reply Quote 1
        • MiriamEllis
          MiriamEllis Subject Expert last edited by Apr 25, 2015, 5:49 PM Apr 25, 2015, 5:48 PM

          Hi Charlie,

          I'm sorry you haven't yet received any feedback yet on this question. Mike Blumenthal's writing on this topic (which you've already read) is as much as I personally know about on this, having never personally implemented a call tracking strategy for a local business. I'm hoping someone in our community will still reach out to you on this, but it may be that having read what you've read, you know as much as most folks on this topic. It may be you'll need to experiment to learn more.

          1 Reply Last reply Reply Quote 1
          • 1 / 1
          1 out of 4
          • First post
            1/4
            Last post

          Got a burning SEO question?

          Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.


          Start my free trial


          Browse Questions

          Explore more categories

          • Moz Tools

            Chat with the community about the Moz tools.

          • SEO Tactics

            Discuss the SEO process with fellow marketers

          • Community

            Discuss industry events, jobs, and news!

          • Digital Marketing

            Chat about tactics outside of SEO

          • Research & Trends

            Dive into research and trends in the search industry.

          • Support

            Connect on product support and feature requests.

          • See all categories

          Related Questions

          • matt.nails

            How to Do Local Keyword Research

            I am familiar with how to do regular keyword research, finding opportunity based on competition, search volume, etc. For local search, do I go to all the trouble of finding hidden gems or just pick higher volume terms that have local intent. For instance: A search for "physical therapy" is a high volume term that Google thinks has local intent. If i pick a low volume national term, that has 11-50 avg searches per month, I have lower chances...and even less chance that someone is searching locally. What say ye? Nails

            Local Website Optimization | Aug 5, 2017, 12:38 PM | matt.nails
            0
          • Discovered

            Impact of .us vs .com on SEO rankings?

            Our website is hosted on www.discovered.us. I have 2 questions: 1: we have had regular feedback a .us domain is negative in SEO and in conversion (customers don't like it). We are thinking of changing domain to: www.dscvrd.com.
            Any insights on the impact on our rankings (if any) if we do this? 2: we are focusing our SEO global / USA first but conversions in UK are better. We currently do not have multi-language SEO setup. What would the impact be of implementing www.discovered.co.uk on SEO in UK? Thanks! Gijsbert

            Local Website Optimization | Apr 3, 2017, 11:23 PM | Discovered
            0
          • RichardRColeman

            SEO and Main Navigation Best Practices

            I've read a number of articles on SEO and main navigation for websites. I'd like to get a solid answer/recommendation to help solve this one. This is the situation. We're helping a local business that offers pest control and property maintenance services. Under each of these, there area a number of services available, eg, cockroach control, termite inspections or lawn mowing services, rubbish removal and so on. Is it best to have a main nav containing the top keywords for the services - Pest Control | Property Maintenance, with a drop down to the services under each. Or, a simple approach - Our Services > drop down to each - Pest Control > Termite Inspections, etc. My concern here is that they have quite a lot of services, so the nav could be way too long. Really appreciate any assistance here. Many thanks.

            Local Website Optimization | Jul 28, 2016, 10:05 PM | RichardRColeman
            0
          • RosemaryB

            Applying NAP Local Schema Markup to a Virtual Location: spamming or not?

            I have a client that has multiple virtual locations to show website visitors where they provide delivery services.   These are individual pages that include unique phone numbers, zip codes, city & state.  However there is no address (this is just a service area). We wanted to apply schematic markup to these landing pages.  Our development team successfully applied schema to the phone, state, city, etc.  However for just the address property they said VIRTUAL LOCATION.  This checked out fine on the Google structured data testing tool. Our question is this; can just having VIRTUAL LOCATION for the address property be construed as spamming?  This landing page is providing pertinent information for the end user.  However since there is no brick and mortar address I'm trying to determine if having VIRTUAL LOCATION as the value could be frowned upon by Google. Any insight would be very helpful. Thanks

            Local Website Optimization | Jul 5, 2016, 7:32 PM | RosemaryB
            1
          • Michael.Leonard

            Local Service pages guide?

            There are a lots of Local landing pages guide on the internet. Is there any guide for Local service pages? How to create them, what to include?

            Local Website Optimization | Apr 23, 2016, 3:08 PM | Michael.Leonard
            0
          • otex

            Should I use pipe in title tags for local seo?

            Hi, I've created a bunch of landing pages for local areas, reading, windsor, slough etc for the title tag I have  for Windsor Emergency Electrician Windsor - BrandName should I be using a pipe in the tag to further help search engines learn/identify the location? Emergency Electrician | Windsor - BrandName Thank you Kev

            Local Website Optimization | Jun 15, 2015, 3:16 AM | otex
            1
          • emerald

            Image URLs changed 3 times after using a CDN - How to Handle for SEO?

            Hi Mozzers,
            Hoping for your advice on how to handle the SEO effects an image URL change, that changed 3 times, during the course of setting up a CDN over a month period, as follows: (URL 1) - Original image URL before CDN:www.mydomain.com/images/abc.jpg (URL 2) - First CDN URL (without CNAME alias - using WPEngine & their own CDN):
            username.net-dns.com/images/abc.jpg (URL 3) - Second CDN URL (with CNAME alias - applied 3 weeks later):
            cdn.mydomain.com/images/abc.jpg When we changed to URL 2, our image rankings in the Moz Tool Pro Rankings dropped from 80% to 5% (the one with the little photo icons). So my questions for recovery are: Do I need to add a 301 redirect/Canonical tag from the old image URL 1 & 2 to URL 3 or something else? Do I need to change my image sitemap to use cdn.mydomain.com/images/abc.jpg instead of www.? Thanks in advance for your advice.

            Local Website Optimization | Mar 13, 2015, 8:10 PM | emerald
            0
          • kinimod

            SEO: .com vs .org vs .travel Domain

            Hi there, I am new to MOZ Q&A and  first of all I appreciate all the folks here that share their expertise and make everyone understand 'the WWW' a bit better. My question: I have been developing a 'travel guide' site for a city in the U.S. and now its time to choose the right domain name. I put a strong focus on SEO in terms of coding, site performance as well as content and to round things up I'd like to register the _best _domain name in terms of SEO. Let's suppose the city is Atlanta. I have found the following domain names that are available and I was wondering whether you guys could give me some inside on which domain name would perform best. discoveratlanta.org
            atlantaguide.org
            atlanta.travel
            atlantamag.com Looking at the Google Adwords Keyword tool the term that reaches the highest search queries is obviously "Atlanta" itself. Sites that are already ranking high are atlanta.com and atlanta.gov. So basically I am wondering whether I should aim for a new TLD like atlanta.travel or rather go with a .org domain. I had a look around and it seems that .org domains generally work well for city guides (at least a lot of such sites use .org domains). However, I have also seen a major US city that uses .travel and ranks first. On the other hand in New York, nycgo.com ranks well. Is it safe to assume that from the domain names I mentioned it really doesn't matter which one I use since it wouldn't significantly affect my ranking (good or bad)? Or would you still choose one above the other? What do you generally thing about .travel domain names (especially since they are far more expensive then the rest)? I really appreciate your response to my question! Best, 
            kinimod

            Local Website Optimization | Apr 29, 2014, 7:33 AM | kinimod
            0

          Get started with Moz Pro!

          Unlock the power of advanced SEO tools and data-driven insights.

          Start my free trial
          Products
          • Moz Pro
          • Moz Local
          • Moz API
          • Moz Data
          • STAT
          • Product Updates
          Moz Solutions
          • SMB Solutions
          • Agency Solutions
          • Enterprise Solutions
          Free SEO Tools
          • Domain Authority Checker
          • Link Explorer
          • Keyword Explorer
          • Competitive Research
          • Brand Authority Checker
          • Local Citation Checker
          • MozBar Extension
          • MozCast
          Resources
          • Blog
          • SEO Learning Center
          • Help Hub
          • Beginner's Guide to SEO
          • How-to Guides
          • Moz Academy
          • API Docs
          About Moz
          • About
          • Team
          • Careers
          • Contact
          Why Moz
          • Case Studies
          • Testimonials
          Get Involved
          • Become an Affiliate
          • MozCon
          • Webinars
          • Practical Marketer Series
          • MozPod
          Connect with us

          Contact the Help team

          Join our newsletter
          Moz logo
          © 2021 - 2025 SEOMoz, Inc., a Ziff Davis company. All rights reserved. Moz is a registered trademark of SEOMoz, Inc.
          • Accessibility
          • Terms of Use
          • Privacy

          Looks like your connection to Moz was lost, please wait while we try to reconnect.