Help: trying to get social media channels to show up in SERP knowledge panel
-
I have embedded the code intended to tell Google which social media profiles (Facebook, Twitter, YouTube, LinkedIn, etc...) are associated with client on their website. It was done via the Yoast SEO plugin for WordPress.
I have also tested that code on Google's structured data testing tool and it checks out. I had previously used another SEO audit tool (Seomator) and that said it checked out as well.
However... the SERP for this client is still showing only their basic Google business listing info and not the additional panel showing their associated social media channels. I followed some instructions (https://developers.google.com/webmasters/social-markup/#my_social_media_profile_isnt_displaying) searching to fix this problem at the Google developer site and it said something about clicking "feedback" at the bottom of the knowledge graph panel and then clicking on "wrong?" over the name and then entering something about how it's not displaying the social media channels. The problem is I don't see this text: "wrong?" anywhere to click on.
Been troubleshooting this for a month now and can't find an answer. Did I do something wrong like not turning around once counterclockwise and barking like a seal?
-
Patrick,
Thank you very much for taking the time to respond and I apologize for not responding sooner.
This issue is a real head scratcher as it turns out. I think what's going on is my client has multiple gmail accounts with various pieces of key information about her business spread across each one. I think it's going to have to first be untangled; getting info off some of her gmail addresses and then added to her one business gmail (like her location for example).
Some other advice I'd received when calling Google My Business is that all that stuff is managed there. That's what led me down this path.
-
Hi there
A few suggestions:
1. I would make sure you have all REQUIRED code in place to make sure that these attributes are able to populate. The reason I say that is because sometimes it's very easy to miss certain pieces of code that Google and other search engines require, by no fault of your own. Review those requirements here.
2. When you click "Feedback" or "Suggest an Edit", try clicking the little pencial / edit button next to your logo. You'll see a description box pops up there. I am willing to bet that's where that want you to put your issues - try it there. You're not going to hurt anything, especially if your profile and code mark that image up as the logo.
3. Give it time. Sometimes Google takes it's sweet time noticing changes and code. You're at the mercy of their crawl, so don't be discouraged, just keep an eye on it. The best thing you can do is have your code in place, you're already ahead of the game in that aspect.
Hope this helps - let me know if you have any questions or comments! Good luck!
Patrick
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Redirect to get better ranking
I have three pages of my website ranking for a keyword: landing page and two blogposts. They all rank on top of page 2 (positions 11-13).If I redirect these articles to the landing page, will it help to bring it up in rankings?
Technical SEO | | imoney0 -
SERP - Sitelinks but not sitelinks and not clickable
We have a rather large site. On SERP, a page is seeing snippet with top navigation links captured. But they are not active links on SERP although on the live site they are. And there are 6 sitelinks showing up as well. Has anyone experienced this before? Thanks.
Technical SEO | | b.digi0 -
Authorship and Aggregate Rating in SERPS
I've setup authorship and aggregate rating information for our website. It all checks in the Structured Data Testing Tool, but the results in the SERPs have been on then off. At first my authorship image showed on all articles were the markup existed, then suddenly it went away. Then more recently, the aggregate rating information displayed on all pages were the markup existed, then again, it suddenly disappeared. I'm curious if anyone knows if the disappearance of these things are the result of manual action from Google or simply because the algorithm gathering more information that would cause the items to stop showing for one reason or another? In both cases the markup didn't change previous to the results disappearing. This leads me to believe the change in the SERPs wasn't a result of the markup, but rather something on Google's side.
Technical SEO | | Tim.Paulino0 -
Weird SERPS
Hello mozerz, I have a question regarding my SERPS that I just can't figure out, maybe one of you had this problem before or has encounter a similar problem. So I have a website on Scotland, and I have a page for each major city so the structure is scotland/city/glasgow or scotland/city/edinburgh or scotland/city/aberdeen. Now every city page is w3 validated, page speed validated, has around 1000 words of text, all with h1, h2, image alt, nice title and nice description, all have grade A on moz campaign, original content, all with canonical links, no ads or spammy links. The title , description, h1, h2 and img alt are the same only replaced Aberdeen with Edinburgh or Glasgow. or so on ... so all pages are identically just replaced the city word. In terms of link building I have done none ! and in terms of promotion I have done none... so theres no scenario where by I have done something more for one city then the other Now my problem is that all cities are doing well in SERPS, only Glasgow has come up till 14 position and then has dropped suddenly to 74, and remained there for 2 weeks now. I know this sounds like a penalty, but it can't be because I haven't done anything, I've tried all the tools possible to analyze the Glasgow page, though that it was a code problem or a broken link or that google-bot doesn't get up to this page to crawl it and classify it, but all is fine. Can anyone suggest anything that I might do. I'm 100% sure that I have no penalty, I've checked even the webmaster tools, open site explorer to see if anyone tried to link to my site with spammy links ( has happened before, I had about 1000 links about viagra from a competitor pointing to my site ) .
Technical SEO | | asmedia0 -
Help! Pages not being indexed
Hi Mozzers, I need your help.
Technical SEO | | bshanahan
Our website (www.barnettcapitaladvisors.com) stopped being indexed in search engines following a round of major changes to URLs and content. There were a number of dead links for a few days before 301 redirects were properly put in place. And now, only 3 pages show up in bing when I do the search "site:barnettcapitaladvisors.com". A bunch of pages show up in Google for that search, but they're not any of the pages we want to show up. Our home page and most important services pages are nowhere in search results. What's going on here?
Our sitemap is at http://www.barnettcapitaladvisors.com/sites/default/files/users/AndrewCarrillo/sitemap/sitemap.xml
Robots.txt is at: http://www.barnettcapitaladvisors.com/robots.txt Thanks!0 -
New to rich snippets, help needed
Hi, I have an online store selling mens business attire in Australia. I have had my developers add the required code to allow rich snippets. You can see the result here http://www.google.com/webmasters/tools/richsnippets?url=http%3A%2F%2Fjsshirts.com.au%2Fmens-business-shirts%2Fclassic-fit%2Fsky-blue-poplin-classic-fit-shirt.html&view=cse I have few questions 1.How can I change the product description? Is it possible to use the product Meta Tag as the description? 2.Under the stars and the review count is this text. The excerpt from the page will show up here. The reason we can't show text from your webpage is because the text depends on the query the user types. Should whateever product description I have used show up here? 3.Is there anything else I need to do to get SERP's to show the snippet? Many thanks for any answers, Jason
Technical SEO | | mullsey0 -
Video Sitemap Help
MOZ Helpers, Currently our clients videos are hosted on Viemo and that will not change as our client likes the creative/artist vibe and community via Viemo. That being said we need to create a video sitemap. BTW, Our site uses wordpress. When someone in house uploads a video in the future we want them to be able to enter the video title, description, and tags on the video and when they hit "update" the video and information will get added to our video site map. Wistia has this option here http://wistia.com/doc/video-seo , but like I mentioned above our client has all videos via Viemo. I found a Google XML wordpress plugin, but that said it only works for Youtube video's. The Jr. developer is not confident in creating one himself from the Google webmaster instructions and asked me to search for another solution. Check out the attached pic, that is what I am looking for. Is their a plugin or another option where we can use for easy sitemap updating and management for our Viemo videos? Thanks in advance! M video-seo-dialog.png?id=video-seo video-seo-dialog.png?id=video-seo
Technical SEO | | matthew-2202000