Unable to view Dashboard after iOS 10 upgrade.
-
Suncle upgrading to IOS 10 I'm unable to view most pages including the Dashboard, the only one I can see is Insights, when I try and visit others they come up blank or with very little data on them. Is it just me?
-
Not a great answer. I have this as well. More and more people using iPad pros now you need to support this. I pay hundreds of $ a month for something that only works on half my devices.
-
That does make sense. I'm sorry that our tools aren't working as well on mobile devices as they used to! Officially speaking, we don't have mobile support for the app, but I'm sorry to hear that it's giving you headaches when it used to work just fine!
I'm afraid there's not much we can do to help out here - it'll be best to access the tools and your campaigns from a non-mobile device going forward.
-
Hi Tawny,
Yes i'm using a mobile device. I always used to be able to view from my iPhone or iPad but no longer, not sine iOS 10.
I can see the main page, but then when i go to the Dashboard, the only thing that displays is the text Dashboard in the top left hand corner. The MOZ logo is still there as are the other top menu items, but nothing in the main area of the screen.
If i hit the house icon i get the full page 100% correct, it seems any page with dynamic data on it doesn't display at all.
If i click through from the weekly results email that looks fine, but going into any of the menus on the left hand side under Dashboard they only display the static text.
I hope that makes sense.
-
Hey there! Tawny from Moz's Customer Support team here.
Oh no - that doesn't sound good! Are you using a mobile device to try to view your campaigns? Our tools work best on non-mobile devices.
This sounds like something we might need to dig a little deeper into - if you wouldn't mind, send us an email at help@moz.com with all the details of what you're seeing - and not seeing - and we'll see if we can get things sorted out for you.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved Payment Issue in Subscription Upgrade
Hi, I’m trying to upgrade from the Starter to the Standard plan, but I keep encountering an error: "Failed to send subscription update to Stripe." Could you please assist me in making the switch?
Product Support | | Devesh_Chauhan0 -
I just wanted to have custom URL for my MOZ usr profile and was unable to get done. Is there any one aware about this?
Looking for an answer regarding the community awareness about this implementation.
Product Support | | Sanka_Liyanage0 -
FREE Trial Upgrade
I started a FREE 30 day trial and it expires in 3 days. I like the product and want to go ahead and start paying for it. I want the $149 per month level but when I hit the upgrade button it says that I have to pay $267.09! How does a $149 program come out to $267.09????
Product Support | | GEWEB1 -
Why is not update any information of my campaign on the dashboard?
We have taken free standard plan by this but after one week is competed till now but data is not update of my campaign on dashboard and also not showing any type of analysis of my campaign .What's going wrong? Tell me as soon as possible.
Product Support | | renukishor0 -
Are these MA dashboard issues errors or ccorrect ?
Hi As you know i had spotted some bugs with the new MA dash and now on a more recent report update for a project see the below messages so pls confirm if they are bugs or genuine so i know to inform clients dev to attend to or not ? (PM me for the client/project name if you need it): Crawl Error Moz was unable to crawl your site during the last campaign update!We encountered the following issue:904 Response from Server Timed out Without Completing Page Request Crawl Issue Found: 500 Errors More than 5% of site pages served 500 errors during the last crawl
Product Support | | Dan-Lawrence0 -
Trouble Loading Dashboard
We have had Moz a long time but recently have been having a horrible time loading the main analytics dashboard. Our computers are new and connection is great. This did all start happening occasionally after the new system rolled out. But now its to the point where we can't use anything. It just keeps spinning. I talked to customer support but they are slow to respond sometimes. We have tried loading in Firefox, Safari and Chrome.
Product Support | | SEO_Mechanic0 -
Why is my dashboard reports not updating???
Hi, Can someone from Moz Team help me out. I just checked my campaigns and they are stuck to Dec 2-8 data. It's already February LOL.
Product Support | | en-gageinc0 -
I have upgraded my account but I can't add another site. What to do?
Simple, I want to get out of my free trial. I need to work with two/three sites. I seem to have access to five accounts... but I can't add a site. Very frustrating.
Product Support | | SRamsey0