Welcome to the Q&A Forum

Browse the forum for helpful insights and fresh discussions about all things SEO.

Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.

Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).

Extra Amount Billed

Product Support

805

iNurtureGalileo last edited by

Hi,

We got billed twice in the month of Jan 2020. Billed on Jan 3rd and Jan 23rd. Can you please check why we got charged twice in the month of Jan 2020.

Looking forward to hear from you ASAP.
1 Reply Last reply
Reply Quote 1
A Former User last edited by

Hey,

Apologies for the delayed response. Please reach out to help@moz.com and we will be able to sort this out ASAP

Thanks!

Eli
1 Reply Last reply
Reply Quote 1

Got a burning SEO question?

Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.

Start my free trial

Browse Questions

View

From

Sorted by

With category

Explore more categories

Related Questions

Subscription Billing Issues

Hi,I was testing out the medium pro features but was not aware that I had passed the 30day trial period and there was no notification or email sent to me informing me that. It was shocking to have been billed such a huge amount. Is it possible to get a refund? You can check my activity log which will be inactive.
Product Support | | Aquasips

0
I cancelled a day after my billing date. Will i be able to receive a refund?

I signed up for the trial, and i dont plan on renewing the service at this time. I cancelled it as soon as i received the email notification for renewal, will i be able to receive a refund? thanks.
Product Support | | INFINIT_C

0
Confusing on Billing Issue

Hi, I have just signed up for Mozpro, I heard that I can try a free trial in 30 days. But when I signed up I was charged 99 USD. Is there any way that I can get my money back and use the free trial time to know if Mozpro is right for me? Please help!
Product Support | | nalmv

0
Moz Billing chat

How do I access billing chat, your page says there is one http://moz.com/help/pro/phone-support but it is difficult to find. This is urgent.
Product Support | | Thommas

0
Billing History missing

My billing history tab no longer has my invoices! Can I find them somewhere? TIA
Product Support | | seo_analytics

0
Adding 2nd billing email address not working

Hello, I'd like to add a second email address for billing, when I click the 'click to add' address button I am given a pop-up and can enter the address. But, when I click submit the page does nothing. Anyone else had this problem? Any way around it? I don't want to change my main log-in details. Thanks,
Davinia
Product Support | | Davinia22

0
Missing campaign after billing update

My campaign is missing after I updated my billing info. Why would that be?
Product Support | | jaspmiller

0
Cant update billing information, getting error

Need to update billing Credit Card.
Product Support | | NicoleECS

0