Solved Having issues generating Pdf reports
-
I am having issues just exporting any kind of PDF reports. Is there something going on or some glitch? I have tried 3 different browsers and still have the same problem. All I get is the ajax wheel spinning and then it times out.
-
@ericfish I’m sorry to hear this! Our teams were hard at work on a fix and all issues have been resolved.
In the future, you can check our Moz Status page for outages and other scheduled maintenance: https://moz.com/help/status
-
There were some issues with PDF reports earlier this month, but all issues have been resolved!
Hopefully you were able to get what you need!
In the future, you can check our Moz Status page for outages and other scheduled maintenance: https://moz.com/help/status
-
I've been having the same issue for about two weeks now. I have emailed MOZ on multiple occasions and they have confirmed that the PDF reports are broken and they are frantically working on it.
I have tried multiple browsers on multiple devices and I cannot generate PDF reports on any of them. For such a core feature to be broken for such as long time is completely baffling and unacceptable.
The PDF reports are a key feature of my daily workflow and I send these to our clients on a daily basis. The fact that I have not been able to generate client reports for two weeks is beyond belief and is making me look bad.
I also think it's absurd that MOZ has not proactively reached out to their subscribers to let them know about this issue and to please be patient while we resolve the issue. It's like they're hiding and hoping nobody will notice.
If this issue doesn't get resolved soon, I will have no choice to look elsewhere for my SEO software.
Eric
-
Same issue here!
-
Same issue here!
-
@triforcemedia same thing here !
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Payment issue
Hi, Unfortunately I have updated my personal credit card and the payment got debited.How to get refund my money and I need to update my corporate credit card. Please help to get this issue sort.
Product Support | | ltts050 -
Haven't received an update on site crawl issues more than a week
Hello, my account has be scheduled to have the next updated report on 1st March. However, up till now, the latest data I have for our site crawl issues is made on 21st Feb. May I know if there is any issue related to this? Any way that i can draw the data for this week?
Product Support | | Robylin10 -
Is there a report that will show Keyword Rank History for the life of an active campaign?
I want to get a history of the keywords that have been tracked in an active campaign. This will allow us to see improvements over time.
Product Support | | liftedlogic1 -
"Branded Reports" not branded email
I am a new Moz customer and specifically chose the $149 plan to get "branded reports" My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ. This is very frustrating and there does not seem to be a solution from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.
Product Support | | GEWEB1 -
Does the Moz toolset have a monthly reporting function yet? Can't seem to find it in the interface. I'm trialling the software but probably going to move to another service if this isn't available.
Does the Moz toolset have a monthly reporting function yet? Can't seem to find it in the interface. I'm trialling the software but probably going to move to another service if this isn't available.
Product Support | | bobbybaldpatch0 -
Google Analytics Connection Issue with Moz Analytics
Hello Every time I go into a new page on Moz Analytics I get an error message asking me to reauthorise the Google analytics profile:- Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now. This doesn't happen in the old version. Is this a known issue?
Product Support | | peeveezee0