Moz forum response seems to crash Outlook?
-
Hi, Like the new look of Moz.
I got an automated email the other day saying someone had responded to a question we asked on Moz. However, when opening the email, it really held Outlook 2010 up. So slow that it crashed Outlook a couple of times. When trying to forward the email to a colleague, I got the 'Contacting \d1...cloudfront.net\img_users' dialogue box, which just stood there for ages, and eventually I had to give up and force Outlook to quit.
Please see attached screenshot.
Looking at the URL Outlook was trying to reach indicates it's trying to load up the avatar of the person who responded. Which would look nice I admit, but don't really need it in the email if it's going to cause Outlook to crash. There is an 'image not found' icon next to the post, so that's why I assume Outlook is searching for that image.
It's almost as if the image is incorrectly referencing a local source (network drive) which it can never find. Perhaps there is a missing http:// prefix before the image in the tag?
Anyway, was curious to know if anyone else has this problem, or if anyone at Moz can check this out (update template?)
Regards, Rich
-
This is happening to me also. Using the latest Outlook in Office 365.
-
This is ridiculous.
No fix? is this a Moz issue? Microsoft issue? who can help with that?
-
And I thought it was just me! Well at least I feel a bit better now! Ken
-
Me too.
-
Would love it if someone would get to the BOTTOM of this.
Same problem reported here - Win7, MS Outlook 2010.Still no solution.
This has gotta be driving us few Outlook users crazy and causing us to lower our engagement with the forums.
-
Yup, definitely not fixed!
I'm also using Outlook 2013. It looks like the profile image is causing it:
-
That's so funny, I just got the automated message from Moz to say this forum thread has been updated (from you Roeesa), and I thought "Oh yeah, that Outlook freeze thing". In the meantime,I had clicked on the message, and Outlook instantly froze!
So I would say the issue is NOT fixed!
I use Outlook 2013 now, so the issue is the same as it was in Outlook 2010 (probably same base-code?)
Luckily this time I left Outlook alone for 45 seconds, and eventually it loaded the content of the e-mail.
So there must still be some image, code or script etc. that is causing that issue.
Rich
-
Hi, I know this is 2 years old - just had the same issue.
I guess the fix (here: https://moz.com/community/q/moz-email-is-freezing-microsoft-outlook) isn't enough.
Anybody else had this too?
-
Ah thanks both.
Did try to search before posting, but couldn't find anything. Sorry for duplication.
Sounds like they are working on it.
-
I am getting the same problems - crashes my outlook all the time. Would be great to get a solution.
-
HI,
There is a thread here which at the bottom details a temporary fix until the issue is solved: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook
It is annoying! I find that if I leave outlook to itself after about 25 seconds or so the mail appears (then is a good time to delete it so that you don't get the freeze again by accidentally clicking on the mail later on).
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved Why is MOZ crawl taking so long?
I began my site crawl on November 3rd and now it is November 7th and it is still "in progress". Why is this happening?
Product Support | | CarisaS_Wenda0 -
Moz having a few issues with their site?
I've seemed to have a load of issues as of late. Just small graphical things but still enough to make me concerned. 1. https://moz.com/community/users/4207879 being noindex (however it seems to other users an external tools work) (image proof: https://i.gyazo.com/2e77c94ffd068718e9e149e8afef1e44.png ) 2. No mozpoints: https://gyazo.com/9e0777af3ebbdb6ad58a395bafe28a52 3. I'm a staff member? https://i.gyazo.com/5d7b156c13fa1d0bb6c2e0af3467423f.png 4. Trying to respond when logged out: https://i.gyazo.com/9f5fe8efd372920391a9a54178561e0b.png (not really a bug, however could be a better experience) These have all been sent via support, just wondered if it was just me having issues? Seems i'm staff on this one too: https://i.gyazo.com/6f1bc6372180f4f9f1cb1c7d6f6d941c.png
Product Support | | ThomasHarvey0 -
Moz usability
Why is it such a hassle to access Moz campaigns from the frontpage of Moz? How can MOZ be so awesome and at the same time be so annoying? Does Moz have UX designer working with them?
Product Support | | guidetoiceland0 -
Can i Have multiple Users on Moz. I want to give access to someone.
I want to provide an employee access to moz. Sharing my personal login and password is always risky. is there another way?
Product Support | | prestigeluxuryrentals.com1 -
Historical Data in MOZ
Currently I'm sharing a MOZ account with an SEO buddy of mine. So, let’s say we want our own account eventually. Would I be able to export historical keyword data to a new account?
Product Support | | fwymanagement0 -
Google Analytics Connection Issue with Moz Analytics
Hello Every time I go into a new page on Moz Analytics I get an error message asking me to reauthorise the Google analytics profile:- Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now. This doesn't happen in the old version. Is this a known issue?
Product Support | | peeveezee0 -
Moz Email Subscriptions
Hi Mozzers! We recently had someone leave our company who managed a lot of the Moz stuff we were doing and I have now taken over their role. I have been forwarded their emails and they keep receiving information from Moz such as the "Monthly Moz" and "Upcoming Mozinars", which is great, except I want those emails to now be sent directly to me. I cannot for the life of me figure out how to subscribe to these emails through our Moz profile - please help! Thanks! Sam
Product Support | | BlueLinkERP0 -
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
The websites I add to my Moz Analytics account do not appear in the old "Pro" account. What is going on here?
Product Support | | GameDay1