I can't activate a campaign...
-
I have about 12 campaigns in my account. One of them has disappeared.
If I deactivate every campaign I have, the dashboard still says that I have one campaign active. Yes, I know which campaign is active-- it's the missing one. The only evidence I have that the missing campaign is still "there" is the one active campaign that remains open, but not displayed anywhere.
Yes, I am absolutely sure I didn't delete it.
But that's only my first problem. So now that all of my campaigns are visually archived, I can go in and activate them one at a time, and that works.
Except for one campaign. I have one campaign that simply will not allow me to activate. It does not give me an error message when I click activate. I just get the jquery "waiting" animation and then...nothing.
This is kind of urgent and I emailed moz during normal business hours with no response yet.
-
Hey Mike,
This is definitely an odd one, and I believe it's something specific to your campaigns. You did the right thing by sending in an email with the details. Our team is working through the queue, and we'll get in and check it out. Did you make sure to specify which is the problematic campaign in your email?
Thanks!
Jen -
Hi Mike,
Did you open a Help Team ticket at http://moz.com/help/contact? If you are online tonight (reading this), you may consider tweeting @moz. So sorry for your troubles, and thanks for your patience while we iron this out.
Cheers,
Christy -
Thanks Peter. Yes, I think the new back-end is confusing. And it was worth a guess, but that wasn't it. Thanks for playing though!
-
Hi Mike
I doubt that this will help, but one thing I have seen recently is missing campaigns in Moz Analytics that are shown in Moz Pro. I have also seen someone saying yesterday on the Q&A that they were missing campaigns the other way around.
As I say, I doubt this will the case in your situation, but it may be worth checking if they are in Analytics or vice versa in Pro.
Peter
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I'm just coming up for renewal and didnt notice the price increase
Has the price for moz pro gone up considerably this year? I hadn't noticed or will it renew on the same price as previously?
Product Support | | Libra_Photographic0 -
Haven't received an update on site crawl issues more than a week
Hello, my account has be scheduled to have the next updated report on 1st March. However, up till now, the latest data I have for our site crawl issues is made on 21st Feb. May I know if there is any issue related to this? Any way that i can draw the data for this week?
Product Support | | Robylin10 -
Can i Have multiple Users on Moz. I want to give access to someone.
I want to provide an employee access to moz. Sharing my personal login and password is always risky. is there another way?
Product Support | | prestigeluxuryrentals.com1 -
Is it possible to move a campaign from one account to another
I have a campaign running for my client with the last company I've worked with in the past. Can they move that campaign to my account?
Product Support | | Genshaft0 -
Can you export campaigns from one Moz Pro account to another?
Looking to export our active campaigns from our account to another. Is this possible?
Product Support | | Mediademon0 -
Why hasn't my site info shown up yet?
I set up a campaign a few days ago (middle of last week) and the information still hasn't shown up. I figured that analytics were gathered weekly so I let it sit until Monday, but it still tells me to check back in 24 hours. Thanks for your help! Love the suite, by the way - lots and lots of great tools and easy enough to let my client see what's going on!
Product Support | | JamesMason0 -
Only 2 of my 5 active campaigns are showing up under the new Moz Analytics. How do I fix this?
Under http://analytics.moz.com/pro/home only 2 of my 5 campaigns are showing up, but if I go to the old page http://moz.com/pro/home they all show up. How do I fix it so all show up under the new Moz Analytics?
Product Support | | Joshua-Godsey0