Sharing Facebook Comments Across Other Social Sites. Is It Okay?
-
A customer posted a nice review about our brand on her private FB page. My social monitoring tool found the review and sent me an alert.
My question is if it is okay to re-purpose that review across other social channels, if the review was not specifically posted to my brand's FB timeline, but rather, discovered through listening tools.
-
It'd be a good idea to contact the customer and ask for their permission first, and if everything is a go it's fine to promote the positive review. It could also make a nice addition to a page where you collect them, if you have something up and running like that. Cheers!
-
By all means I would respond to it directly if you can from your company Facebook page. If not, I'd certainly contact her to thank her for the review, and ask if she'd mind if you share it. Even better, I'd ask if she'd be willing to post it directly to your Facebook page, or somewhere else useful like Google, Yelp, etc. You'd be surprised now willing people to do this when you've done a great job for them.
For me, it's too iffy to just use it without checking with her first. Others may disagree. It comes down to what you are comfortable with.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What is the problem with my site? Rankings are going down, not sure why.
Rankings for almost all the keywords are not improving and going down, not sure why. Can anyone please suggest me what's wrong with my site and what can i do to improve the overall performance of the site.I would really appreciate your help.
Reviews and Ratings | | Mr.Suren0 -
Why Isn't Product Schema Showing Up for my Ecom Site?
Hello, I work with two ecommerce sites and we've implemented product and review schema back in mid-May. Since implemented, I've seen some of the product prices and review stars start to show up in Google, however, now it seems to be long gone. I've tested sample URLs in Google's rich snippet testing tool and no errors come up and it looks like we have all the required components needed for each schema type. I know Google doesn't for sure show schema, but these sites are a decent size and trustworthy enough where I think they would be showing it. Does anyone have an idea on what I'm missing? Have you experienced something like this? Thanks in advance.
Reviews and Ratings | | OfficeFurn0 -
How to Properly Add Simple Review Schema to Your Website For a Review Pulled from a Third-Party Site
Hello, I'd like to pull the content of a review from a third-party site and put it on my client's website. My plan is to add review schema to this content but I want to make sure everything I'm doing is white hat before I implement. Can someone please tell me if the following example is okay to do? For example...
Reviews and Ratings | | Etna
I'd like to pull an entire review from Yelp and put it on my website. I would link out to the review on Yelp and then give credit to Yelp in the publisher section of the schema. If I give credit to the name of the reviewer and where the review is being pulled from (in this case Yelp) on both the actual website as well as in the schema, is this white hat and something I could implement? Also, is "simple review" markup the correct markup to use in this scenario?
https://developers.google.com/search/docs/data-types/reviews Thanks in advance for your help!!1 -
Traffic drop: site move from .co.uk to .info
Hi On 1st June we moved http://www.patient.co.uk to http://patient.info. We are a trusted health website so the information is relevant to all english speaking countries. (Content on the .co.uk domain has been there for over 15 years). Prior to the move over 60% of site traffic was international, even with a .co.uk domain. The intention of the move was to broaden our international reach/traffic whilst maintaining our UK traffic. We would do this as .info is a top level domain. We followed all of the best practice rules, 301s, new and old sitemaps, change of address in webmaster tools etc. Basically all the advice here: https://support.google.com/webmasters/answer/6033049?hl=en&ref_topic=6033084&rd=1 We specifically chose on the new domain to leave "unlisted" under webmaster tools international targeting as the content is relevant for all countries. This is the only thing that has changed compared to the previous settings. The URL structure etc is all identical, just on a different domain. After the move we immediately saw a drop in c.60% of traffic. Over the first 5 weeks after the move we had initial gradual recovery (c.2% increase on traffic week on week) Since then it has completely flatlined with no traffic increase. So we are sat at c.50% less traffic than we did have before the move. Worryingly over the past 2 weeks, the indexed results for patient.info have dropped from c.2M to c.500k (https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=site%3Apatient.info) There were c.6M indexed results for patient.co.uk before the move, this has been gradually shrinking and there are now c.300k indexed results (https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=site:patient.co.uk) In webmaster tools crawl stats, .co.uk is still being crawled like crazy, much more than .info. It feels like we have followed the rules but something is missing and that the new site just isn't being fully indexed or as highly ranked as the old site. Anyone who has any input/advice would be much appreciated. Many thanks Ben
Reviews and Ratings | | PATIENTUK0 -
Structured Data for mult-location site
Hi, I am developing a site for a service business with multiple location pages within a larger territory. There is only one physical address and phone number for each territory, and the same phone number is therefore relevant for each location page. The mark up requires that I put in the phone number and address for each page, but I think I've previously read that putting the same phone number on each page is a bad idea for my kind of sites (so I have just put it on the main territory page and contact us page). I was was wondering therefore if I should bother with mark up as its just going to be repeating exactly the same address, phone number data for www.site.com/location-A, www.site.com/location-B, /C, /D, /E, /F etc...? Any ideas much appreciated.
Reviews and Ratings | | Anward0 -
Publishing testimonials on your site that are from your Google + (or other review sites page)
Ive got a site with some good Google + Reviews and some other good reviews on other sites that id like to be able to publish on a testimonials page on our website, but im worried about being penalised for duplicate content. Any idea of the best way to get these reviews on to our website, i was thinking about placing the text in as an image, but id prefer to do something semantic if at all possible. (I know that some review sites have javascript widgets you can use to pull in your reviews but for most of the sites we are reviewed on they dont)
Reviews and Ratings | | Sam-P0 -
How to get star ratings from Google Places to show up for my site in the SERP
Hi my cottage has star ratings in Google places, is there a way to show them under my sites in the google results? Thanks for any advice UKAEds8
Reviews and Ratings | | PottyScotty0 -
Google Places/Affiliate/Partner Site
Hello, We are looking at the possibility of renting or leasing a small office but we're not quite at that point yet. We would like to take add Google Places/G+ by adding an address & phone number giving us more real estate for the small Brand we are trying to build. Does anyone have any suggestions as to what we could add? Thanks in Advance!
Reviews and Ratings | | TP_Marketing0