Moz not tracking search traffic & not displaying correctly in pdf report
-
Hi
For one of our clients search traffic has stopped tracking and there are no error msgs.
For the same client, when you save the report to pdf format, it appears as per below?
-
Hey,
Thanks for reaching out to us!
Unfortunately your screenshot/attachment is not showing up here. Would you be able to contact us at help@moz.com so that we can look into this issue.
Thanks,
Eli
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is there still a way to put in a support ticket with Moz. I cannot find it on the site.
I sent an email a few minutes ago to support@moz.com but don't know if that is a usable address or not. I would prefer an answer from a Moz staffer. Thanks,
Product Support | | RobertFisher0 -
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
Product Support | | T_Cooper0 -
We have 1,900 keywords we're tracking/ranking. How do I download the list so i can do some editing in Excel?
We are MOZ pro subscription, we want to change our keywords that we are tracking. Before doing anything I want to download our current keywords for our records. Better yet, if I could download in excel, i could do some sorting and such. Can't find how to download our 1,900 keywords in MOZ that we are tracking. Help?
Product Support | | JDView3600 -
Moz has stopped crawling my site
Hello, We have been using Moz Pro for over a year on our site and in the last month noticed that our site is not being crawled anymore. I took a look in Google Search Console, and everything seems to be fine there, so I think it is just the Moz tool that is not working. Has anyone else experienced this? Are there any tips for troubleshooting it? Thank you, Adam
Product Support | | cwells0 -
Moz Analytics Reports Scheduling
Hi, We have been using Moz now for a few weeks now and we are trying to run reports based on various time frames and can't seem to do so? For example on the if we needed a report from say 17/04/2014- 30/04/2014 how would we achieve this? Or if we wanted to schedule reports based on a calendar month- how do we achieve this? I tried running reports on the 1/05/2014 and received reports for Apr 25 - May 2, 2014. Also on the DASHBAORD- the timeframe only appears to display 'WEEKLY' and the last week of the month- 23th April- 30- Apr. Or will this change once we have more historical data compiled? Thanks,
Product Support | | Faxem0 -
Brand reports
Hi! I have upgraded to Medium account but I don't find where is the brand report option. Please could you help me? Thanks in advance! Lucy
Product Support | | 3guisantes0 -
Archived campaigns not in Moz Analytics
Hi team! Working in the awesome new Moz Analytics, I happened to notice that all (but one) of our archived campaigns seem to be missing from Moz Analytics (in the "Manage Your Campaigns" area). Have we jumped the gun and perhaps they're still working their way over in the migration? If so, do they have an estimated arrival date? Any light which can be shed on this is much appreciated. Thanks team!
Product Support | | wh-seo0 -
Maybe a silly question but do Moz write guest blogs? If so, who do I ask?
We have refreshed our website and, to supplement the content we write ourselves, we just want some nice, simple, quality written content from our suppliers, of which Moz is one. I'm probably being stupid, but I can't (yet) see how to contact anyone at Moz directly. While my search continues, I'll post this question.
Product Support | | TheInternetWorks0