Pop up livechat - annoying or better conversions?
-
Do you guys find that visitors find pop up livechat software annoying, or do you find that it leads to significantly more conversions? What I mean by pop up is software that appears without the user clicking the 'chat now' button.
-
I find it annoying. There's one site that has the prompt asking if you if you want to chat show up in the middle of the page (and need to be dismissed) on every page on the site. I avoid using that site if at all possible. As a user, it's nice to have the option to chat now, but prefer that it not be in my face. I don't have any experience with conversion data, however. The searches I did on the web return data from vendors offering the service, so it's biased, but it may provide some insight for you.
-
Test it, thats the only way to know. Only do the pop up on 20% of your traffic because traditionally pop ups are annoying & hurt conversion rate.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Need advice on the better URL structure to go with
I am rebuilding our existing website on a new platform and need advice on which URL structure would be the most ideal. The following examples are of a product that we have with a very long page title. Not all of our products have titles this long, but enough of them do to cause some concern. I was also wondering if I should end the url with file type .html or if leaving it out is better. Thanks in advance! OPTION 1. this example just uses the root domain and the entire product title separated by dashes http://ewheels.nextmp.net/staggered-full-set-br-2-20x9-ace-alloy-aff01-metallic-silver-machined-face-flow-formed-br-2-20x10-5-ace-alloy-aff01-metallic-silver-machined-face-flow-formed OPTION 2. this example uses the crawl path as well as the entire product title http://ewheels.nextmp.net/wheels/ace-alloy-wheels/ace-alloy-aff01-metallic-silver-machined-face-flow-formed/staggered-full-set-br-2-20x9-ace-alloy-aff01-metallic-silver-machined-face-flow-formed-br-2-20x10-5-ace-alloy-aff01-metallic-silver-machined-face-flow-formed OPTION 3. this example uses the crawl path and just the part number at the end since the folders already contain all the keywords necessary http://ewheels.nextmp.net/wheels/ace-alloy-wheels/ace-alloy-aff01-metallic-silver-machined-face-flow-formed/ace-2090aff01silace-20105aff01sil
On-Page Optimization | | elementmotor0 -
Does RSS Feed help to rank better in Google?
Hello, I heard RSS Feed helps in ranking. However, I am not sure if I should enable RSS Feed or not. Whenever I publish an article on my site , I see that many other websites have leeched my Feed and get's the same article I written published with a nofollow backlink to my website article. The worst part is that my article doesn't appear in Google search, but the website which copied my article gets ranked in Google. Although the article gets index on google (checked by using site:website.com). Although some articles show up after 24 hours by ranking higher from the sites which copied my article. Any idea what should I do? Thank you
On-Page Optimization | | hakhan2010 -
Is it better to target fewer keyword terms more often throughout a site or more keyword terms less often?
For example we have 5 different briefcases styles on our site with 5 different colors each. Is it better to have them all target the same keyword term: ie. Men's Leather Briefcase Bag - Examiner No. 5 Black Leather | Ghurka Men's Leather Briefcase Bag - Examiner No. 5 Brown Leather | Ghurka Men's Leather Briefcase Bag - Examiner No. 5 Tan Leather | Ghurka Men's Leather Briefcase Bag - Examiner No. 5 Black Twill | Ghurka Men's Leather Briefcase Bag - Examiner No. 5 Navy Twill | Ghurka etc. OR Men's Leather Briefcase Bag - Examiner Leather Bag for Men | Ghurka Leather Men's Briefcase Bag - Examiner Leather Bag for Men | Ghurka Leather Handmade Briefcase - Examiner Leather Bag for Men | Ghurka Men's Designer Business Bag - Examiner Leather Bag for Men | Ghurka Leather Men's Laptop Bag - Examiner Leather Bag for Men | Ghurka Advice would be greatly appreciated! Thanks, Taylor
On-Page Optimization | | Ghurka0 -
Meta descriptions better empty or with duplicate content?
I am working with a yahoo store. Somehow all of the meta description fields were filled in with random content from throughout the store. For example, a black cabinet knob product page might have in its description field the specifications for a drawer slide. I don't know how this happened. We have had a programmer auto populate certain fields to get them ready for product feeds, etc. It's possible they screwed something up during that, this was a long time ago. My question. Regardless of how it happened. Is it better for me to have them wipe these fields entirely clean? Or, is it better for me to have them populate the fields with a duplicate of our text from the body. The site has about 6,500 pages so I have and will make custom descriptions for the more important pages after this process, but the workload to do them all is too much. So, nothing or duplicate content for the pages that likely won't receive personal attention?
On-Page Optimization | | dellcos1 -
What font should i use for my text to make page better
Hi i have changed a page layout and first of all would like to know what people think, also i would like to know what font i should be using to make the page better. My website is www.in2town.co.uk any help would be great
On-Page Optimization | | ClaireH-1848860 -
Is Unique Content in the First Fold Better than Below the Fold?
Hi, Understand that Google will prefer unique content to be in the first fold of the website. But if those unique content are placed below the fold (in the center, right side or at the end of page), will Google place lower priority on the content?
On-Page Optimization | | globalsources.com0 -
The Better Title to Use?
Hello Mozers- I am targeting the keywords "liposuction scottsdale", "liposuction phoenix", "liposuction mesa", "liposuction arizona". Out of the following two Titles below, one would you consider the better one? And Why? I am leaning towards the second example. If you have any more ideas that would be great. 1). Tummy Tuck Scottsdale, Phoenix, Mesa, Arizona 2).Tummy Tuck Scottsdale | Tummy Tuck Phoenix, Mesa, Arizona. Thanks!!
On-Page Optimization | | Red_Spot_Interactive0 -
Has anyone noticed a big delta between Google and Bing rankings? For example, we rank favorably in Google, but not so favorably in Bing. Are there different tactics I should use to rank better in Bing?
An example is in Google, we currently rank #1 & #2 for "yoga pants" for Athleta and Old Navy. In Bing, I'm on page 2. Any thoughts here?
On-Page Optimization | | kpr0