Problems with OSE downloads
-
Ordered 5 reports last 24 hours, none received. Anyone else with this problem ? I do expect better from an expensive subscription. C'mon Moz, fix this new OSE report system please.
-
No problem! I'm so sorry for the inconvenience!
I just pushed the remaining pending reports through, so I think you should be set, but if you continue to run into any problems, just let me know!
-
Thanks Carin! Appreciate it
-
Hey there!
Haha - we ran into a problem on Monday night with one of the machines falling over causing a huge backlog to pile up. We were able to get things back on track yesterday and churn through the backed up reports, but with the index launch yesterday, we're seeing a bit of a backlog again this morning.
We are getting a monster machine up right now to speed through this! Once things calm down you should see these come through. It looks like you have about 8 pending - I'll keep an eye on them to make sure they go through!
Thanks,
Carin -
I am still getting problems downloading reports. They have been going for 5 hours now. Has the log increased again? Could you not use some of that $18m to buy a few more servers?
-
Hey! Same message to you
If you want me to look into your account, feel free to email me at carin@seomoz.org!
Just provide some info on what URL you are looking for, what tab you're requesting from and if you have any filters applied and we'll look into why these certain ones are having issues.
Thanks for your patience!!!
Carin
-
Hey! I need some more info from you and I can look into it - feel free to email me at carin@seomoz.org.
You're not being difficult - I understand the frustration
If you can provide your account information in an email to me, as well as any information regarding which tab you're requesting from and what URL you are querying for and if you were applying any filters.
Thanks!
Carin
-
I'm quite sure I only requested most of the ones pending ones, not a second time. Only a view of them to try out. Like they said they are working on it.
-
In exactly the same situation, may be something to do with requesting the same report a few times because it didn't come through first time ? Looks like it's close to being fixed though by the Moz team.
-
Hi Carin
Not being difficult but pushed for time, can you not simply access my account and have a look yourself ?
Thanks & Regards
-
I can confirm all except one which were on finalizing are done now. Thanks! the other has the same issue now as addressed below.
There are still like 11 reports starting from scratch every time I visit the csv export page without coming further than around 30%. Others with exactly the same issue are finished though. So it's a bit random why it works for the one and not the other.
I'm not doing anything related to link building today so I've got all patience to wait till it's resolved
-
Hey! Can you give me some more information so I can dig into this? Looks like the last batch of 100 reports is crunching through now, but I'd still like to find out why you're not getting yours.
Can you send me some info on the request like: the site searched, any filters used and from which tab.
Thanks!
Carin
-
Just checked, still no change with the pending reports at my end.
Thanks
-
Hey guys!
I wanted to jump in here and give you all the lastest on the CSV download issue. We were finally able to clear through the backlog of CSV reports about 7 pm PST last night, however, there were about 3,000 jobs that were still in a finalizing status and just hanging. We were able to work a quick fix to get these last remaining reports out today. The fix was such a great idea, we've decided to make it a permanent feature in Open Site Explorer!
Since the new launch of OSE, we've had reports of users requesting reports that end up hanging during high peak times. The fix we added today will help in those scenarios by re-queueing the report if it is hanging for a long period of time.
I'm hoping this helped get the last of the missing reports out, but please let me know if you guys are still seeing pending or hanging requests.
Thanks!
Carin
-
1:46am - I'll sleep when OSE is doing its job for you!
-
Thanks for the response. The issues are worth the improvements. Looking at it long term, a lot has become better
Some reports are in, others still pending. I can wait a couple days. Thanks again.
-
Just checked, some have completed, others still pending that I ordered about 48 hours ago.
What time is it there ? Do you sleep ? you're crazier than me !
Regards
-
If you're not getting them, you should probably try re-filing. Reports should be taking <6 hours at the very most. We were seeing many that were <1 hour.
I'll ask the team to hop in this thread, too, in case I've gotten any details conveyed incorrectly.
-
Thanks Rand, I am sure I speak for the others with this problem when I say many thanks for personally looking at this. As always, excellent service.
Just to be clear, does this mean that the pending reports clogging up my downloads will be cancelled or automatically generated ? Not received any of them yet.
Warm regards
-
Hey gang - sorry for my delay getting in here. We had a crazy day.
Here's what happened and why OSE report downloads have been slow:
- Last week, we had some volume spikes. The new OSE V3 offers a lot more download functionality, and everyone's been using that functionality a lot (awesome, but also a big load)
- We had some technical operational issues that slowed things up on OSE for about 24 hours, creating a huge backlog of reports
- We tried to simultaneously scale the capacity and segment the downloaded requests so they wouldn't interfere with load on the rest of the platform
- Today, we finally cleared the queue fully and reports should be back to fairly speedy
I'm really sorry about this. The tech behind scaling is challenging and our engineering team worked their butts off, but I know there's no excuse when you need a report or to do some work. We're going to work very hard over the next few weeks to try and make sure we get better with uptime/responsiveness/speed/etc.
Thanks for the patience - and keep your eyes out for more improvements/upgrades in data quality, size and speed coming in the next few months.
Cheers,
Rand
-
I've got an email back from Aaron from seomoz with an answer. (I also submitted the issue with the feedback button);
It looks like we're having some troubles getting caught up on the many reports that were generated while our servers were running amiss last week, which is why reports and the UI are wonky today. It may take another day or two for the reports to finally generate. I'm really sorry for the inconvenience; we hope to have OSE and the Linkscape data fully operational in the next couple days or so. Let me know if you're still not able to get your reports by then or if there's anything else I can do to help you.
Have a great week!
Aaron__
So a couple days patience and everything should be fine. Thanks Aaron for the response
Maybe that also includes the info Rand wanted to say?
-
Actually, Rand tried to respond to this last night, but it looks like Roger must have gone and done something with his response. I've let Rand know his reply didn't make it, and he'll be back in later this morning with a reply. Thanks for your patience!
-
We have the same problem
Several reports made the 24th August are still "Finalizing**"**, but one made the 26th is complete and we could download it.
-
looks like this is a significant issue - anyone from Moz listening ?
-
Here as well big problems. I'm stuck the whole day with a certain task because the backlink exports aren't coming in. They get stuck at around 30% or something. When I reload the page it starts generating again as off 0%. It just won't finish.
5 days ago (the 24th) I also did a bunch of exports and none of them have finished up till now. It says finalizing for 5 days now and I don't get the needed csv exports. This is an urgent issue, because I'm quite dependent on OSE as link builder.
I really hope this get solved asap. I love OSE when it works though
-
BTW your attached report is EXACTLY what I am also getting, loads of "pending".
-
Have to say I agree 100%. I love SEOMoz but the new OSE is a problem, and it doesn't seem to be being taken seriously. I asked Rand about this via twitter last night, was reluctant to do so, have also emailed the helpdesk, but still the same problem today. the old method, perhaps more basic of downloading yourself to xl, worked. Paying a lot for a subscription service that doesn't work is annoying.
C'mon Moz, sort it please 1
-
Have to say I agree 100%. I love SEOMoz but the new OSE is a problem, and it doesn't seem to be being taken seriously. I asked Rand about this via twitter last night, was reluctant to do so, have also emailed the helpdesk, but still the same problem today. the old method, perhaps more basic of downloading yourself to xl, worked. Paying a lot for a subscription service that doesn't work is annoying.
C'mon Moz, sort it please 1
-
Hi,
I have been having HUGE problems with OSE for the last few days.
It is getting to the point where I will be looking to stop using my SEO moz account and looking for alternant options with other providers.
It is sooo buggy.
what are the team doing to fix it apart from directing us to a video of a dog? I mean Funny video but in all seriousness I just want the reports so I can carry on with business.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
OSE Too Slow
I have a client site that's been up since March. GWT reports over 60 linking domains, most of which are relevant and high quality, yet OSE has never shown more than eight anyone else have similar experience?
Moz Pro | | waynekolenchuk0 -
Can we add sites to the crawl queue for OSE?
Is it possible to request that Open Site Explorer crawls a new URL on its next run? This tool is the first place I go to when working on a new site, and when there is "No Data Available" this is a little frustrating. I fully appreciate that this lack of data is usually a signal that the website is either very new or of low quality, however that if often the reason that I am brought in and would very much like to benchmark and provide initial analysis using this tool. It would make sense that OSE crawls the sites that Moz members are working on wouldnt it? Scott.
Moz Pro | | eseyo0 -
Discrepancies in link reports from SEOMoz and OSE
Hello, I am trying to understand the link profile of my site. In the competitive analysis from SEOMoz, it shows 22K+ of links, with about 900+ being external followed links and 800+ internal. Webmaster tools shows a similar number of external followed links, but the link report from OSE only shows about 150 external followed links. This brings up several questions: Where is this 22K total links coming from? Why is there such a difference in the SEOMoz competitive analysis and the OSE report? Why does the OSE report show some links as not followed, while Webmaster tools lists them as followed? Am new to the off-page aspects of SEO, and I have to say the discrepancy in data from different tools is by far the most challenging thing for me. Would welcome general advice on this topic as well. Thank you!
Moz Pro | | LynnMarie0 -
Difference between Seomoz Competitive Domain Analysis and OSE link data?
Any reason these numbers are so much different? SeoMoz Competitive Domain Analysis:
Moz Pro | | fibers
Followed Linking Root Romains: 288
Total Linking Root Domains: 338 Open Site Explorer
Linking ROot Romains: 1270 -
Some thoughts on MozTrust based on OSE Findings X ref'd with SERPS
I've been doing a bit of competitor analysis for a client using OSE. There are a group of about 4 websites (our clients website included) that all dominate the sector with none of the 4 clearly out in front (call this GROUP A). Then there are another group of about 5 websites, which come lower in the SE's consistently than the top 4 (Call this GROUP B) **I've been doing some analysis in OSE: ** ALL GROUP B Websites outrank all of GROUP A websites in the OSE Metrics (Including Trust Rank). I did some analysis on the backlinks in Group A VS Group B Group A - Generally a mixture of ok links from blog posts, sponsorship, and ok directories. Group B - As A, but with fewer numbers of links from quality blogs PLUS A high level of spammy links ( .edu and .gov spam filled pages), very low quality, almost non legible blog posts on MFA sites (think Digital Point sellers). From the above it is clear that the OSE metrics are out of whack with the real SE results. Clearly OSE has a few problems with working out what are spammy links and what are decent. Obviously google also has issues with working this out, so I am not surprised that OSE also does - but that doesn't solve the issue. This is a general discussion - so I would just throw in a few thoughts on how OSE may possibly try are overcome some of these issues : 1/. % Trust Links vs Non trust Links:
Moz Pro | | James77
Add in a metric to Trust Rank where the number of links close to trusted sites are also compared to the number of links not close to trusted sites. If you see a very high ratio of links from sites that are not close to trusted sites, it is a strong indicator of spammy links. 2/. Use seed "Non Trusted" sites to create a negative Trust Rank
Use something like a reverse of the "trusted sites" theory, but taking a load of very clearly spammy / link manipulative sites and work out in terms of links connections how far the site is away from these sites. Thoughts???0 -
How to fix problem with google analytics connection?
In the Organic Traffic Data Report I receive always the same message: "It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection." In the settings I've choosen the correct Google Analytics Account with the correct profile. Thanks for any hints. Is it because using www. in the GA Profil but *.xyz.ch without www in the campaigns settings?
Moz Pro | | FlorianMuff760 -
Impact of 301-redirected domains on OSE Metrics
When looking at the OSE metrics (DA, PA, Number Linking RDs etc.) is it purely based on OSEs evaluation of the specific domain or will it take into account links that have been 301-redirected to the domain?
Moz Pro | | bjalc20110 -
Latest OSE Update - Strange Numbers and Links
Hey everyone. I just checked our website in OSE with the latest update and noticed some strange numbers. The number of linking domains skyrocketed from 300 to 785 which definitely caught me off guard. Like all good SEOers I work hard to get links, but in a typical month I usually get between 40 and 50. To suddenly jump up by over 300 seems odd. Digging deeper, I noticed that some of the incoming link domains could be considered less than trustworthy (pages filled with links), while others I couldn't find at all on the page in question. I also never ever asked for any of these links, nor did anyone on my team. Should I be worried? I've heard of websites who purposely gain bad links to their competitors in order to penalize them. Is there an easy way to find out if this is going on? Could this possibly be a problem with OSE and just reporting non-existant links? Thanks for your feedback! Andrew BTW, the website in question is www.gooverseas.com
Moz Pro | | dunklea0