How do you get an e.mail response from SEOMOZ?
-
We have sent 3 e.mails asking why all our last 5 monthly reports are identical despite us fixing masses of the original issues but we can't get a response from anyone.
Can anyone suggest how I can get an answer please?
-
Thanks. Do keep me updated if there's anything I can do to help.
Keri
-
HI Keri, my collleague was contacting you so I'm not sure and he's on leave for a couple of weeks. I've sent a message to help@seomoz.org so hopefully that will do the trick. many thanks for your response.
-
Hi Frank,
Can you let me know what email address you've been using? You should be getting really fast responses from the feedback form or from email help@seomoz.org. Let me know what address you've been using and I'll look into why you haven't been getting a response, and I apologize in advance for any problems you've had.
Keri Morgret
Associate, SEOmoz -
I'll try that thanks!
-
I'll try that thanks!
-
help@seomoz
-
Greetings Champion!
Hail Frank! You hit the Feedback button on the left side of your screen, and E-mail them your issues, which they will hastily respond! Good luck on your quest for page 1!
Justin Smith
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Blogs Not Getting Indexed Intermittently - Why?
Over the past 5 months many of our clients are having indexing issues for their blog posts.
Technical SEO | | JohnBracamontes
A blog from 5 months ago could be indexed, and a blog from 1 month ago could be indexed but blogs from 4, 3 and 2 months ago aren't indexed. It isn't consistent and there is not commonality across all of these clients that would point to why this is happening. We've checked sitemap, robots, canonical issues, internal linking, combed through Search Console, run Moz reports, run SEM Rush reports (sorry Moz), but can't find anything. We are now manually submitting URLs to be indexed to try and ensure they get into the index. Search console reports for many of the URLs will show that the blog has been fetched and crawled, but not indexed (with no errors). In some cases we find that the blog paginated pages (i.e. blog/page/2 , blog/page/3 , etc.) are getting indexed but not the blogs themselves. There aren't any nofollow tags on the links going to the blogs either. Any ideas? *I've added a screenshot of one of the URL inspection reports from Search Console alt text0 -
Our Website Get too many visits from this IP ?
Hi, We get alot of visits from this IP below... Whats this ? | Host Name: | google-proxy-66-249-85-8.google.com | Browser: | IE 8.0 |
Technical SEO | | Asjad
| IP Address: | 66.249.85.8 — [Label IP Address] | Operating System: | WinVista |
| Location: | Mountain View, California, United States | Resolution: | 1024x768 |0 -
Unable to Get Back to Performance Levels Six Months After Attack
We work on a fine art site. In May we were attacked and blocked by Google for about 12hrs until we cleared all affected pages and files. Our response was pretty fast, and to be fair, so was Google's action to unblock us. However, shortly afterwards, the entire site's page rank disappeared, it never came back. I also believe people are now speculating that Google's PR updates are either overdue or have stopped, so I can't gauge PR at all. One way we can gauge potential for position is that we remain top 1-6 in Bing for most terms. Moz authority reflects this as well. An example: http://www.bing.com/search?q=doug+hyde+prints&qs=n&form=QBLH&filt=all&pq=doug+hyde+prints&sc=6-15&sp=-1&sk= https://www.google.co.uk/search?rls=en&q=doug+hyde+prints These are the types of position we occupied on Google prior to the drop. We've been told there are no manual actions against us, nevertheless we've worked to clean out any duplicate content and disavow some link trawling/people directory sites that duplicated a lot of our content. Page code has been cleaned up, pages optimised, loading times reduced where possible etc. etc.. This chap seems to have had similar issues back in 2011: http://moz.com/community/q/not-ranking-well-after-site-was-hacked Any input/experience gratefully received. Working our wotsits off to generate traffic off no PR and Adwords at the moment and it's a struggle. I've actually got new sites to rank faster and better than this in 3 months, so this is one big penalty. Roland
Technical SEO | | designgroop0 -
Redirect Impact - Moving From SEOmoz to Moz
Hey Guys, This has been on my mind ever since the big announcement, so today I did some searching around for some posts/talk about what the impact of their full site redirect has been for them and didn't find anything. Have they posted on this or are there any threads that I'm missing out on? I'd love to hear more about what the impact has been or any general thoughts/insights people may have. Thanks!
Technical SEO | | TakeLessons
Jon1 -
Keep getting random broken links pointed at our website
Over the past 6 months I've noticed an increase of 404 errors being picked up by Google Webmaster Tools. When I look at the errors table and review these errors the links are invariable made up likes being generated from what looks like scraper sites or sites with search results embedded into them. Below are some examples of them. Broken Link URL Generating the Link www.mysite.com/rwickenhauser http://www.webstatsdomain.com
Technical SEO | | adamlcasey
www.mysite.com/guest http://www.webstatsdomain.com
www.mysite.com/windows http://www.webstatsdomain.com
www.mysite.com/..app http://213.174.143.40/
www.mysite.com/ht.. http://de.aguea.com/ None of these pages exist on our website.
So do I need to setup redirects for these or can they be ignored?0 -
I always get this error "We have detected that the domain or subfolder does not respond to web requests." I don't know why. PLEASE help
subdomain www.nwexterminating.com subfolder www.nwexterminating.com/pest_control www.nwexterminating.com/termite_services www.nwexterminating.com/bed_bug_services
Technical SEO | | NWExterminating0 -
Standard Responses Causing Duplication Issues
Hi Guys We have a Q&A section on our site which we reply to customers using standard responses which have already been approved. This is causing a lot of duplication errors, however due to the nature of our business we need to use these responses. Is there anything that we can do to stop this? Matthew
Technical SEO | | EwanFisher0 -
How can i get google adsense to work properly to earn income
Hi i am trying to get google adsense to work properly but i am not winning. What i am trying to do is, to get the adverts to reflect on the content. So for example this page here http://www.in2town.co.uk/news/mark-feehily/westlife-mark-feehily-announces-split-from-long-term-boyfriend I would like google adsense to have celebrity adverts such as celebrity news sites, celebrity fashion, concert tickets etc. I want the adverts to be related to celebrity but it is not happening. Can anyone please let me know how to do this and also if i have the google adsense in the right place as since rebuilding the site we have not earned anything with google adsense many thanks
Technical SEO | | ClaireH-1848860