Any idea why ose is so slow in generating reports?

[itineris_ltd]

Hi Everyone,

Having some real issues when I generate a report from OSE. It's external only links csv and they seem to take forever before I can download them. Is it an OSE issue or something my end?

Thanks In advance

Kevin

[KeriMorgret]

It's not a regular problem. In this case, it's best to cancel and restart your exports, though it still may take 24 hours due to the backlog. Ugh...gotta love Mondays.

[rightcasino]

Keri, should i cancel the current (8 hour pending) reports and start again? Or?

[queryclick]

Thanks for the response Keri.

I've been having this issue literally all last week, and again all day today (based in the UK). In the end, I had to create a different account to try to get some to complete while still leaving the problem ones there in case you guys needed to check them out to troubleshoot (some did complete in the new account, BTW, some still haven't).

I've been waiting, basically, over a week for some reports which I eventually gave up on today (I needed them last Thursday and still have had no response back from the ticket I raised via Zendesk).

Is this a regular known problem at your end? It absolutely is at this end.

[KeriMorgret]

The server got backed up in requests over the weekend. We've given it a swift kick, and things should start working better soon. So sorry for the delays, and thank you for your patience!

Also, thank you for letting us know here and in help desk. The information helps us identify that there is a trend and makes it easier to track down what has happened and get it working again.

[rightcasino]

This seems to be overly slow for me today too, been waiting 4 hours for mine to generate and they still havent...

[benjim]

Same for me FWIW.