Why is my client's site not ranking anymore? Like big time!
-
Ok, I'm reaching out to all of you Moz'rs for some help with this one.
My client's site has dropped off the face of google in a real short period of time. It went from page 1 (avg rank 3 to page 6 (avg rank 50) and below in the matter of 2 weeks.
Here's some facts:
1. DA is a 22 and homepage PA is a 31. It outranks all other sites in its competitive set.
2. The homepage used to be the page that displays for keyword searches, now its the FAQ page, which has a lower PA of 23.
Why has the home page seemingly vaporized? And, why is the FAQ showing as the first result?
What should I start checking. I feel paralyzed, not sure where to start.
More info:
a. There are no alerts present in Webmaster Tools.
b. For some reason the homepage (domain.com) was 301'd to domain.com/home.html. Domain.com is indexed by Google, however, domain.com/home.html is not. If this is the issue, what is the best way to handle it?
Thanks in advance for your help!
-
A lot of sites saw a drop in mid November but there was no announced update. You can read a good discussion of what some site owners saw in the comments on this post:
http://www.seroundtable.com/google-update-nov15-17689.html
My gut instinct is that this was a refresh of the Panda algorithm, but Google no longer announces these refreshes so no one can know for sure.
But, there really isn't an easy answer to your question as there isn't an obvious solution.
-
Unfortunately, my analytics doesn't go back to October 3rd. However, the sharp drop in rankings occurred between November 19th and November 26th, then again in the beginning of December.
Checkout the attached image.
I'm at a complete loss on what happened during those time periods.
Nothing in WMT for manual spam actions. And, I have been cautiously building links to the site.
-
Does your analytics data go back as October 3? If the drop happened October 4, then I would indeed be worried about Penguin.
Have you been building links to this page? More specifically, have you built keyword rich anchors to this page?
Do you see any manual spam actions in webmaster tools? (WMT --> Search Traffic --> Manual Actions)
-
Many thanks for the timely responses. I didn't want to overload the detail in the first post.
*To be more specific with my issue, there's 1 particular keyword (a very important one), that the homepage has dropped out of the rankings for. There are many sites with much lower DA and PA above this site. It went from 1st page to almost non-existent in the matter of 2 weeks.
Other keyword queries are still showing the homepage on 1st page results. So I guess this probably answers a few questions. I should have specified that in my original post. Can you tell I'm freaking out?
1. The site is not new. It's been up for a few years now. I've only just begun to take over SEO/Web Marketing duties.
2. It is not blocked by robots.txt, nor does it have a canonical tag
3. The title tag hasn't been touched since I got involved with the site.
4. I'm still unsure why domain.com was 301'd to domain.com/home.html. I didn't do it and the clients were clueless when I asked the question.
5. I'm using Google Analytics, but the data only goes back to the beginning of October, because I setup Analytics when I got started. I came onboard after they saw a swift drop in rankings for that important keyword.
6. The site does have some questionable linkage from an "SEO" service they paid for that lasted about 2 years. But I'm hesitant to start disavowing links.
-
I totally agree with Marie. First and foremost, be calm. Don't freak out and start changing a whole bunch of things. Make sure your client knows what's going on. Far better for them to hear it from you than discover it on their own. Make a plan. First, document everything that has recently changed. Hopefully you've done that already. Start with that 301 redirect. You already know it's a problem, whether it's caused this or not.
Has anything else changed? Meta tags, specifically title tags? I have seen a site drop from a #1 branded search position and disappear for up to a day because the title tags were updated. Then it reappeared back in it's original spot. It's possible that your clients site is in a Google dance, but my gut says that's not it. Start with the 301...and while you're at it, check and make sure that the non.www version of the homepage is properly redirecting via 301 as well as any other potential URL versions that also produce the homepage and that may have inbound links.
Good luck and please let us know what happens. Hang in there!
-
I definitely agree that Penguin is a huge possibility. But, I think it could be dangerous advice to send a site owner on a link removal/disavow mission when we don't know for sure. There are many other possibilities. It could be a Panda issue. It could be that it was a new site and the previous high rankings were a honeymoon effect. It could be that the /home.html page is blocked by robots.txt or has a canonical tag that is confusing Google. It could be that they changed the title tag on the page so that it is no longer appropriate. It could be that the site was hit with malware and users are clicking away because of virus warnings.
(btw...the thumb down was not from me. I respect that you are trying to help but just wanted to comment to make sure that the site owner (or someone else reading this post) doesn't go off disavowing links without getting to the cause of the problem first.)
-
While it could be Penguin, I don't think we can make that call on the data given to us in the question.
-
Take a look at your organic traffic only. If you use Google analytics, go to Aquisition --> All Traffic, then choose google/organic. Can you tell what date the drop happened on or started on?
Now go to Behavior --> Site Content --> Landing pages and click on each of the top pages. Is there an obvious drop for each page or just the home page?
How old is the site?
Can I ask why you did the 301 from domain.com to domain.com/home.html? Is there any chance that the /home.html page has either a noindex tag or is blocked by robots.txt? Is there a canonical tag on the /home.html page? If so, what does it say?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
My site is not ranking at all.
Can anybody check it what is the main culprit behind my website's growth?
Intermediate & Advanced SEO | | anshu14320 -
SEO's Structuring Your Work Week
Hi I wanted some feedback on how other SEO's structure their time. I feel as though I'm falling into the trap of fire fighting with tasks rather than working on substantial projects... I don't feel as though I'm being as effective as I could be. Here's our set up - Ecommerce site selling thousands of products - more of a generalist with 5 focus areas. 2 x product/merchandising teams - bring in new products, write content/merchandise products Web team - me (SEO), Webmaster, Ecommcerce manager Studio - Print/Email marketing/creative/photography. A lot of my time is split between working for the product teams doing KWD research, briefing them on keywords to use, checking meta. SEO Tasks - Site audits/craws, reporting Blogs - I try and do a bit as I need it so much for SEO, so I've put a content/social plan together but getting a lot of things actioned is hard... I'm trying to coordinate this across teams Inbetween all that, I don't have much time to work on things I know are crucial like a backlink/outreach plan, blog/user guide/content building etc. How do you plan your time as an SEO? Big projects? Soon I'm going to pull back from the product optimisation & try focussing on category pages, but for an Ecommerce site they are extremely difficulty to promote. Just asking for opinions and advice 🙂
Intermediate & Advanced SEO | | BeckyKey3 -
Canonical URL's For Two Domains
We have two websites, one we use for Google PPC (website 1) and one (website 2) we use for everything else. The reason is we are in an industry that Google Adwords doesn't like, so we built a whole other website that removes the product descriptions as Google Adwords doesn't approve of many of them (nutrition). Right now we have that Google Adwords approved website (website 1) no-index/no-follow because we didn't want to run into potential duplicate content issues in free search, but the issue is we can't submit it to Google Shopping...as they require it to be indexable. Do you think removing the no-index/no-follow from that website 1 and adding canonical URL's pointing to website 2 would resolve this issue (being able to submit it to Google Shopping) and not cause any problems with duplicate content? I was thinking of adding the canonical tag to all pages of website 1 and point it to website 2. Does that make sense? Do you think that would work?
Intermediate & Advanced SEO | | vetofunk0 -
Site Rollback for Careless Website Design That Caused Rank Drop
New PPC Client (out of necessity) had their site redesigned for mobile without much care given to it by a "SEO Expert". None of the meta data was copied over to the new images and pages, much of the old content was simply deleted, intra site links completely changed. Huge hits in organic rank, resulting in traffic declines occurred as their lead volume hit zero the following month (April 21 until Present). Any concerns I should have in doing a simple rollback beyond redirects and GWT (Search Console) ops? Current plan is 1. Setup redirects back to old site 2. Launch PPC campaign to recover call volume and leads. 3. Optimize old site for mobile simultaneously with simple responsive framework for menu, text. 4. Start disavowing poor-quality links that were added (got 10 with spam rating >4). 5. Eventually move them back to Wordpress and the theme they paid for with site content, meta data, etc all in tact.
Intermediate & Advanced SEO | | jclmns0 -
Will adding 1000's of outbound links to just a few website impact rankings?
I manage a large website that hosts 1000's of business listings that comprise an area that covers 7 state counties. Currently a category page (such as lodging) hosts a group of listings which then link to it's own page. From these pages links are present directly to the business it represents. The client is proposing that we change all listings to link to the representative county website and remove the individual pages. This essentially would create 1000's of external links to 7 different websites and remove 1000's of pages from our site.
Intermediate & Advanced SEO | | Your_Workshop
Does anyone have thoughts on how adding 1000's of links (potentially upwards of 3000) to only 7 websites (that I would deem relevant links) would affect SEO? I know if 1000's of links are added pointing to 1000's of websites the site can be considered a link farm, but I can't find any info online that speaks of a case like this.0 -
Should I 'nofollow' links between my own sites?
We have five sites which are largely unrelated but for cross-promotional purpose our company wishes to cross link between all our sites, possibly in the footer. I have warned about potential consequences of cross-linking in this way and certainly don't want our sites to be viewed as some sort of 'link ring' if they all link to one another. Just wondering if linking between sites you own really is that much of an issue and whether we should 'nofollow' the links in order to prevent being slapped with any sort of penalty for cross-linking.
Intermediate & Advanced SEO | | simon_realbuzz0 -
Best solution to get mass URl's out the SE's index
Hi, I've got an issue where our web developers have made a mistake on our website by messing up some URL's . Because our site works dynamically IE the URL's generated on a page are relevant to the current URL it ment the problem URL linked out to more problem URL's - effectively replicating an entire website directory under problem URL's - this has caused tens of thousands of URL's in SE's indexes which shouldn't be there. So say for example the problem URL's are like www.mysite.com/incorrect-directory/folder1/page1/ It seems I can correct this by doing the following: 1/. Use Robots.txt to disallow access to /incorrect-directory/* 2/. 301 the urls like this:
Intermediate & Advanced SEO | | James77
www.mysite.com/incorrect-directory/folder1/page1/
301 to:
www.mysite.com/correct-directory/folder1/page1/ 3/. 301 URL's to the root correct directory like this:
www.mysite.com/incorrect-directory/folder1/page1/
www.mysite.com/incorrect-directory/folder1/page2/
www.mysite.com/incorrect-directory/folder2/ 301 to:
www.mysite.com/correct-directory/ Which method do you think is the best solution? - I doubt there is any link juice benifit from 301'ing URL's as there shouldn't be any external links pointing to the wrong URL's.0 -
How can I change my website's content on specific pages without affecting ranking for specific keywords?
My client's website (www.nursevillage.com) content has not been touched for 4 years and we are currently ranking #1 for "per diem nursing". They do not want to make any changes to the site in fear that it might decrease our rankings. We want to try to use utilize that keyword ranking on specific pages (www.nursevillage.com/nv/content/careeroptions/perdiem.jsp ) ranking for "per diem nursing" and try redirecting traffic or placing some banners and links on that page to specific pages or other sites related to "per diem nursing" jobs so we can get nurses to apply to our new nursing jobs. Any advice on why "per diem nursing" is ranking so high for us and what we can change on the site without messing up our ranking would be greatly appreciated. Thanks
Intermediate & Advanced SEO | | ryanperea1000