Blocking Reviews by Blocking Words?
-
A client sent me an email this week, stating that you could block bad reviews on social media sites by "blocking" certain words from comments such as "I", "you", "them", "they"......she heard it at a conference from some other CEO's that had some problems with bad reviews.
Essentially these CEO's blocked these words making the pages read only pages so no one could leave a review on social media sites. Now, I have never heard this tactic, nor think this is a good idea in any way shape or form. And I know that you can't block bad reviews from happening (without looking at the bigger picture and encouraging some look at internal processes and customer service).
Has any one heard of this tactic? Or better, know of anywhere online that documents this idea of blocking words? I have to get back to her, but I have beaten the drum about how to acquire good reviews so much, I feel I am not getting through! Help! Thanks
-
I believe that for Facebook and Twitter you can only block profanity. I agree, it is a terrible thing to have to fight negativity on SM. Some people would say try to fight the negative reviews by offering free stuff or simply publicly apologizing. I would say remove the negative comments if possible. I don't think you can remove the reviews though.
The example I kind of live by is the BBB. No matter how many negative complaints you get, you can keep a good reputation and rating by resolving the problems. If the in house customer service team can't fix the issues, and they don't make it to the boss except through Social Media, maybe this will be the eye opener to get things progressing.
-
For Facebook your answer is here: https://www.facebook.com/help/131671940241729
-
I have never heard about this tactic although I also would have loved it to never hear about it. It's probably already a terrible sign if you get negative reviews on your product or services. Although I could see why some services would allow to make su re curse words couldn't be found in the review itself.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
BazaarVoice Paginated Reviews Not Honoring Canonical & Indexing Multiple Pages
If there are enough reviews on a product page to warrant page 2, 3 etc, BazaarVoice appends the below snippets to each new page of reviews, which are then also indexed, despite BazaarVoice SEO settings that automate a canonical tag (seemingly since the differing reviews on each page are not similar enough to honor the canonical). <cite class="iUh30">?bvstate=pg:2/ct:r</cite> <cite class="iUh30">?bvstate=pg:3/ct:r</cite> It seems Target.com has found a way to hack the BV code to create a dedicated page to view all reviews: https://www.target.com/p/ultra-soft-fitted-sheet-300-thread-count-threshold-153/-/A-13973172?showOnlyReview=true While Ikea.com blocks it in the Robots file (defeats SEO value) - Noindex: */catalog/products/bvroute=Review Noindex: */catalog/products/bvtab Tons of brands apparently have the issue, and you can see more examples if you search "inurl:bvstate=pg" Anyone aware of a solution to this?
Reviews and Ratings | | Eroc2 -
The relationship between Google Reviews and SEO?
I have recently started working with a client with bad reviews on Google (2.1/5). Apart from the fact consumers are likely to see these reviews and decide against buying the service the company offers (causing a decrease in traffic), are there any other negative effects on the SEO?
Reviews and Ratings | | sophiecrosby970 -
How can a business turn off the Google+ review feature?
Is there a way to disable the review feature on our Google+ page whilst still retaining the rest of the Google+ features?
Reviews and Ratings | | CostumeD0 -
Review of my site, just starting seo and looking for any tips
Hello, Just after advice for a website I've recently relaunched, started very basic seo. However having loads of pages it’s hard to dedicate the time to get the on-site seo completed. Question for Ecommence sites, do we really need to individually content on all pages? I've also start link building & will be setting up blog, Am debating which task too complete first Or maybe combination of them all. I think due to my dyslexia I keep putting the blog off as you can properly tell English is definitely not one of my strengths. Anyway am looking for advice not just on seo , design too, what your opinions ? I have good concept for marketing just learning the ways to implement it, my website sportingdesires dot com. I believe everyone desires some kind of sport or fitness activity, a hobby you enjoy... mine is football (soccer) hence why I started selling branded football merchandise and ventured into Rugby, Basketball and American football. Will be adding other sports, really need to impermanent a blog... all in good time I suppose. Sorry for my rambling please leave any feedback good or bad I promise I won’t hunt ya down (lol) in all serious am just looking for eyes from people it always help to get mixed reviews and opinions. If you’ve read this far well done and thanks ste
Reviews and Ratings | | sportingdesires0 -
What are some powerful reviews websites for online-only businesses?
Looking for a small handful of places that I can lead customers to, following a transaction with my dot com (i.e., no brick and mortar presence) business, so that they can leave reviews Chiefly interested in the sites that Google is most likely to notice Thanks! 🙂
Reviews and Ratings | | ntcma0 -
Google maps, G+ and Google reviews on right hand side of results page:
Hi Guys Happy Monday! I have been having a real headache trying to the get that panel on the right hand side of the Google results showing up when my company brand is entered as a search query. From all the research that I have done, it looks as though you can't have this panel showing unless you serve customers face to face in your place of work. Is this necessarily true? Our biggest competitor has a very stripped down version of this box which just contains the image from their Google+ page and also a link to their wikipedia page but the point is it shows up when you search for their brand... ours doesn't? Has anyone else recently configured this to work for their website? Any advice? Cheers in advance! Jamie
Reviews and Ratings | | SanjidaKazi0 -
Using structured data for reviews - for negative or warnings.
We all use review markup today and we use it linearly as only a vote up or down. My question is around a site that will judge the negative impacts of given chemicals introduced into certain waterways. (Sorry, I must protect the client so I cannot give out all the info; I hope this is enough for a reasonable understanding.) Is there anyone who has ever used or is aware of any markup that does not result in a star? So, if we use the current system, we end up where a bad chemical gets a ton of single stars. In essence what we are measuring is degrees of Positive. With four stars there is no zero positive, but 25%, 50%, 75%, and 100% (Ok unless it is aggregated). I want to be able to show degrees of negative and obviously stars would be confusing. So, have a symbol that connotes a negative (skull and crossbones, X, !!, etc.) and the more of these someone marks shows more displeasure or more danger. Are there any ideas for this or any occurrences already on the Internet you may be aware of? Preference would be to be able to at some point have search engines show them as snippets. Thanks to all you Mozzers, Robert
Reviews and Ratings | | RobertFisher0 -
Schema Reviews
Question about using Schema reviews. I believe I've set everything up correctly, and the Google Rich Snippets tool displays that I have...however in the SERP and on the page instead of displaying a graphic of four stars, it displays "4/5 stars" text. The Rich Snippet tool says that it should be displaying the graphic though. Anyone have experience with Schema and know if there's an extra step to take to display the graphic? Thank you!
Reviews and Ratings | | PlanetDISH0