Do people receive notifications when you respond to their Google reviews?
-
If someone leaves a review of your business on your Google My Business listing, and you respond to that review, will they receive an email notification of your response to their review?
We are working with a client who has unanswered reviews from several years ago, and though it's best practice to respond to all reviews, we didn't want to respond to reviews from 2013 if the person (who has likely forgot about their experience with the business in question) is going to get an email notifying them of our late response to their review.
Thank you!
-
Just curious--did you end up responding to the reviews, and if you did did you get any feedback from the original reviewers?
-
Thank you for the response, Linda! We really appreciate it.
-
You'd think there would be a straightforward answer out there. I did find this thread that says that they do, with some disagreement. I have gotten notifications from Google forums long after I have posted something, so I'd tend to think the answer is yes.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
The relationship between Google Reviews and SEO?
I have recently started working with a client with bad reviews on Google (2.1/5). Apart from the fact consumers are likely to see these reviews and decide against buying the service the company offers (causing a decrease in traffic), are there any other negative effects on the SEO?
Reviews and Ratings | | sophiecrosby970 -
Local Reviews.
Hi I was wondering if someone can tell me if I understand this correctly or at least my observation has been right? Does Yelp pick up the reviews left of Google and post it on yelp, if you are using the same gmail to log in to both your yelp and google account?
Reviews and Ratings | | LittleDog0 -
Review of my site, just starting seo and looking for any tips
Hello, Just after advice for a website I've recently relaunched, started very basic seo. However having loads of pages it’s hard to dedicate the time to get the on-site seo completed. Question for Ecommence sites, do we really need to individually content on all pages? I've also start link building & will be setting up blog, Am debating which task too complete first Or maybe combination of them all. I think due to my dyslexia I keep putting the blog off as you can properly tell English is definitely not one of my strengths. Anyway am looking for advice not just on seo , design too, what your opinions ? I have good concept for marketing just learning the ways to implement it, my website sportingdesires dot com. I believe everyone desires some kind of sport or fitness activity, a hobby you enjoy... mine is football (soccer) hence why I started selling branded football merchandise and ventured into Rugby, Basketball and American football. Will be adding other sports, really need to impermanent a blog... all in good time I suppose. Sorry for my rambling please leave any feedback good or bad I promise I won’t hunt ya down (lol) in all serious am just looking for eyes from people it always help to get mixed reviews and opinions. If you’ve read this far well done and thanks ste
Reviews and Ratings | | sportingdesires0 -
Does advertising on Yelp help a business get more Yelp reviews?
I've gotten this question from a few clients. There seems to be a correlation in some cases between paying to advertise on Yelp, and the volume of reviews received. Of course, correlation does not necessarily equal causation. And I can attest to the fact that other clients who have at times advertised on Yelp did not even see a correlation. Has anyone else seen this correlation? And if so, can you speak to the possible causation or lack thereof?
Reviews and Ratings | | irapasternack0 -
Google Places - Main Location Change = New Page?
I have my main Google Places / Google+ Local page in Detroit where I've had it for probably 5 years and have 10 5-star reviews. It shows up pretty well in the local listings. I recently moved to Sioux Falls, South Dakota and while I'm still doing business in Detroit and have an office location, my main location is now Sioux Falls. I've started a new Google+ page here, but it's not doing very well and I don't have many reviews. Which of the following should I do? 1. Create New Page and Leave the Old page where it is Create a new page for Sioux falls and leave the old page in Detroit. It will take some time to build up the new location profile. 2. Change the Address of the Old Page (Detroit) to my new address in Sioux Falls Could I change the address of the old page (Detroit) to my new address in Sioux Falls, then create a new page for Detroit? This would hopefully have my page with all of the reviews, which has been around for awhile, in my new main location and I could create a new page for Detroit. Does anyone have any experience with this? What do you think would be the best approach?
Reviews and Ratings | | JaredDetroit0 -
Publishing testimonials on your site that are from your Google + (or other review sites page)
Ive got a site with some good Google + Reviews and some other good reviews on other sites that id like to be able to publish on a testimonials page on our website, but im worried about being penalised for duplicate content. Any idea of the best way to get these reviews on to our website, i was thinking about placing the text in as an image, but id prefer to do something semantic if at all possible. (I know that some review sites have javascript widgets you can use to pull in your reviews but for most of the sites we are reviewed on they dont)
Reviews and Ratings | | Sam-P0 -
Wondering best ways to optimize for google maps/local listing
I'm wondering if there is any strategy to optimize a client to show up in the local listings. I assume a lot of this is tied to Google + / Google Places for Business. Is it possible to have a company show up in the local listings over a certain geographic area even if they are not technically addressed in that area? Any help is much appreciated. Thanks, Dan H.
Reviews and Ratings | | higherimages0 -
Google Warns Local Businesses: You Have 3 Weeks to Save Your Places Listing
Has anyone heard anything about this Google warning that was supposedly sent to some Google Place owners recently. The message says: We are making some changes to Google Places for Business and Google Maps so we can continue providing people with the best experience when they're looking for local businesses. As part of this process, we're asking business owners to review and confirm some of the information in their Google Places accounts so we can keep showing it to Google users. We know this will be a few extra steps for merchants, and we apologize for any inconvenience and thank you for your time. We have sent business owners affected by these changes an email entitled "Action Required: You have 3 weeks to save your Google Places Listing". Source: http://searchenginewatch.com/article/2327744/Google-Warns-Local-Businesses-You-Have-3-Weeks-to-Save-Your-Places-Listing I haven't found much other information in the SEO community but I just wanted to see if anyone has actually received this notice or not? Someone suggested it may just be a test in Australia/Austria. (Not sure which one it is as the comment in the above list references both countries) Thanks for any information you have on this topic.
Reviews and Ratings | | DCochrane1