My trial just expired and I had forgotten to cancel. And $99 debited from my account.
-
My trial just expired and I had forgotten to cancel. I just got 99$ debited from my account and i don't want to continue this moz tool , so please refund my money. I am just a student I can't afford this software, please refund my money.
And please make it fast.My account user Id: kunda.kmrAccount email ID: kundan@diwaliholi.comThanks in advance
-
Hi There,
Just wanted to jump in and say that the refund has been provided so you should be all set. We have emailed you directly so if you have any questions please feel free to follow up there.
Have a wonderful day and thanks for trying out Moz!
-
Hi! I see you've sent in a request to our help desk as well, which is the best place for this kind of request. Right now, it's 7:00 on a Sunday morning, so it may be a little bit before you get a response from our help team (I believe we have people checking the queue on a Sunday, but it is a reduced staff on the weekends), but we will be getting back to you.
-
Kundan,
I think if you have this kind of issues, you should contact Moz Billing and Account.
Which you can reach VIA https://moz.com/help/contact
Gr., Keszi
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have subscribed for 30 days free trial. Why money has been deducted from my credit card?
Today I have subscribed for 30 days free trial and some amount has been deducted from my credit card. Please tell me why it has been deducted?
Product Support | | iamSILeadership1 -
Remove account from MOZ
I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period, Moz tried to cut 149 Dollar from my account without notifying me. But they could not because there were insufficient funds on my credit card. I haven't used any services and would like to remove my account from Moz service? Would appreciate your assistance.
Product Support | | edgarsb0 -
How can I find details when Campaign was created and by Whom in my account?
I have 5 seats in account, How can I find out who created or modified campaign?
Product Support | | ITWEBTEAM0 -
I created a trial account and forgot to cancel it. I am a student and have just had a direct debit of £100 from my account.
I created an account for some research for my uni work and forgot to cancel my account. I am now £100 down and I dont want to use Moz any more. Could you please refund my account as I am a student and cannot afford this service. My Account is ** and my email is **
Product Support | | amberjmorrison0 -
Delete my account
Hi, I want to delete my credit card information and my MOZ Pro account. How to do? Thanks,
Product Support | | gnhattien0 -
I want to delete my account here. How do I?
I created an account here, put my data, address and credit card, but I want to cancel my account and I'm not getting. How do I?
Product Support | | Tifanny0 -
"Our connection to your Google Analytics account was lost" keeps occurring
We've reauthorized our Google Analytics accounts, but we still keep getting the message "Our connection to your Google Analytics account was lost. Please reauthorize now." This is happening to a handful of our campaigns, not all. Has anyone else encountered this or know what is going on? It says I won't lose any data, but why does this keep happening?
Product Support | | ArtUnlimited0