Cancel my PRO account and process refund, please
-
Alas !! almost 150 dollar has been deducted by moz. about a month ago i tried moz pro and didn't have any idea that they will take subscription fees automatically after the month end. Oh nooo ! I want my money back. I don't need your tools right now. please help me out.
email: abclblogging@gmail.com
username: abcblogging24
-
This the community part of Moz - if you want to be reimbursed please contact Moz directly https://moz.com/about/contact.
I would also advice you to remove the password you published. You can already cancel your subscription - go to https://moz.com/subscriptions and click "Cancel Subscription" to avoid that you get billed for the following months.Next time you take a free trial make sure you read the text properly - it clearly states:
"Your 30-day free trial begins once you click "Start My Free Trial!" below. We perform a $1 pre-authorization to ensure your credit card is valid — we won't actually charge your card until the end of your trial. If you cancel your subscription in your first month you will not be charged. If you don't cancel by day 30, your card will be charged for your first month of service. You can cancel your subscription at any time."
Dirk
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Cancel my MOZ Subscription
Cancel my MOZ Subscription. My email id is vtsdesigner106@gmail.com
Product Support | | visiontechnoindia0 -
I forgot to cancel the trial period and my card is charge
i forgot to cancel the trial period and my card is charge how can i get my money back
Product Support | | Abhi_0070 -
Crawl still in process for 3 days. Not sure why the site isn't being crawled
I added a new site to the crawl, but it seems to be stalled. It was supposed to crawl Feb 19, but it is still in process Feb 22. It tried to crawl the site and there was a robots.txt issue, but that issue was resolved way before the 19th. Not sure what is going on. this is for the clear lake campaign.
Product Support | | dpsoftware0 -
I have subscribed for 1 month free Moz trial account. i need to delete my account permanently
i can not delete my account from account setting , so what should i do??
Product Support | | woline20080 -
Moz Local support -- please address our dashboard issues.
We are experiencing issues with two client locations for Hillcrest. Hillcrest Home Care and Hillcrest Hospice Care. The Hospice Care location is displaying as Home Care, and one of the duplicate Home Cares is saying it is paused. This might be due to the fact that Google flagged Hospice Care as a duplicate of Home Care, because they are at the same address but have different suite numbers. Please help ASAP. Thanks.
Product Support | | LM360_Digital0 -
When will true multi-user log-in be available in Moz Pro? How about an archive?
Our team is growing and we are running into each others' research on the tool! Will our users ever be able to use their own instance of Moz? Also, how about a historical archiving function for research? Would be nice to record past research as similar requests come to us in the future. Wish list stuff - thx.
Product Support | | Jen_Floyd0 -
Moz Pro Free trial
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | zemosdesign0 -
Creating Multiple Moz Accounts
Hi there, due to my work - and for customer service - I need to be able to set up multiple Moz accounts for each client, providing their own contact/CC info. Can you tell me if Moz allows this (I keep getting the message that I'm registered and can upgrade), or do I have to login from a different computer each time? Ultimately, the client will be administering their own account, but I want to set them up to get them started. Thanks, Alison alison@snap360.ca
Product Support | | kdickson0