Forgot to cancel my trial and got billed
-
I was just billed $99 USD by Moz and I didn't wish the continue the subscription. Is it possible to cancel it and get a refund?
-
Thank you Kristina
I am here to respond any question about my account.
-
Hi Edwin! Kristina again from Moz's Help Team.
As I advised in my previous response to this same question, since this request will include sensitive account information, I've gone ahead and created a separate Help ticket for you and will be interacting with you directly that way.
In the future, feel free to contact our team by emailing help@moz.com any time!
-
Hello
I got billed $149 i would like a refund because i forgot to cancel my subscription.Please help me with this.
-
Hi there! Kristina from the Help Team here. This is certainly something our team will be able to assist with, but since this request will include sensitive account information, I've gone ahead and created a separate Help ticket for you and will be interacting with you directly that way.
In the future, feel free to contact our team by emailing help@moz.com any time!
Thank you,
Kristina
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Solved MY CARD IS CHARGED PLEASE CANCEL MY SUBSCRIPTION AND GIVE ME THE REFUND
Hi Moz Please cancel my account. I was charged for $149. It was charged automatically. I am please respond to my email and take an action towards this.
Product Support | | Wenalyn0 -
If I cancel, will I lose all my historical data & be able to access it?
I would like to still be able to view my historical data once I cancel. Will I still have access to it? Thanks.
Product Support | | StudioX1 -
How to cancel payment?
My free trial will be over soon, and I want to cancel and do not use any more. How can cancel the account? I do not want you to deduct my money from my credit card. Thanks.
Product Support | | MOUYONGHONG0 -
I want a refund. Could someone help- my trial membership just expired today.
Hi, My card was just charged today because my trial membership expired. I really haven't been using any of the trial features and unfortunately I completely forgot to cancel the membership! Could anyone help me with this? I was looking for a phone number or contact information but I couldn't find anything. Thanks! UPDATE: Just found the contact forum!!!
Product Support | | ikahbod0 -
Cancelling and asking for a refund
Hi. I signed up for your free trial and forgot to cancel. However, as you can see, I haven't used your service in any way within the trial. I love SEOMoz and would love using it once my site's set up but not today. I want to cancel my subscription and ask for a refund ($149).
Product Support | | sgtheosia0 -
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
I want to Moz refund my money. My trial just expired and i had forgotten to cancel
Product Support | | moz11220 -
Missing campaign after billing update
My campaign is missing after I updated my billing info. Why would that be?
Product Support | | jaspmiller0