HTTPS (SSL) Error Encountered.
-
Hi guys,
We received the following error from our Moz report, our hosting companies says it's isn't an issue but I wanted to get your feedback as it seems a bit odd. We recently moved eventfull.co.nz to a VPS and setup an EV SSL. We moved another site to the same VPS and added EV SSL and it isn't reporting any issue.
Hosting companies feedback below error message
|
Crawl Error
Error Code 804: HTTPS (SSL) Error Encountered
Your page requires an SSL security certificate to load (using HTTPS), but the Moz Crawler encountered an error when trying to load the certificate. Our crawler is pretty standard, so it's likely that other browsers and crawlers may also encounter this error. If you have this error on your homepage, it prevents the Moz crawler (and some search engines) from crawling the rest of your site.
|
|
I am just running some tests on the SSL cert installation now, but so far all appears to be fine.
I've checked your .htaccess file and there is nothing that should be blocking them, and the logs show nothing unexpected or any SSL failures.
SSL Labs test returns an A rating with no errors.
One possibility (though, it's a long shot) is that we never increased the HSTS time beyond 3600, so it's possible that the crawler is failing because of this perceived insecurity.
However, if there is some other issue going on, increasing the HSTS time would be a bad idea, so I suggest some further monitoring and testing.
You may need to contact Moz about the issue and see if they can help. Is there any other evidence of SSL failing to load? Have you experienced any other issues, or is it only the Moz report that is indicating any problem?
|
-
Hi there! Kristina from Moz's Help Team here.
Thanks for asking this question, and we apologize for the delay!
We took a look at your particular campaign and the 804 errors that came up in your latest Site Crawl. Since this is the first time those error appeared, I would recommend waiting until your next crawl to see if the issue persists. Unfortunately, it's quite hard to isolate what occurred during the time your site was crawled, as we're not showing any errors with the particular URLs that were identified at this time. So... waiting to see if this is an ongoing issue is really the best route at this time.
I would like to recommend exporting the current CSV report for these particular 804 errors to keep a record of the pages with the current error and see if they return next week. If they do, it might be best to contact our team at help@moz.com at that time, referencing this forum post, so we can investigate these further for you.
Thanks so much - and thanks again for your patience on this one.
-Kristina
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved 403 crawl error
Hi, Moz( Also reported by GSC)have reported 403 crawl error on some of my pages. The pages are actually working fine when loaded and no visible issue at all. My web developer told me that some times error issues are reported on a working pages and there is nothing to worry about.
Product Support | | ghrisa65
My question is, will the 403 error have bad consequences on my SEO/Page ranking etc. These are some of the pages that have been reported with 403 error but loading fine: https://www.medistaff24.co.uk/hourly-home-care-in-evesham/ https://www.medistaff24.co.uk/contact-us/0 -
Unsolved Performance Metrics crawl error
I am getting an error:
Product Support | | bhsiao 0
Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?1 -
Solved Duplicate content error affecting 142 pages
Hello,
Product Support | | EISMarketing
Recently I noticed a new duplicate error notification.
This page: https://www.earley.com/insights/internet-things-and-product-data
is flagged as 'duplicate content' with 142 affected pages.
Here's an example of one of the affected pages:
https://www.earley.com/insights/how-ontologies-drive-digital-transformation
This is not an ecommerce site. The affected pages are blog posts. We are pretty prolific writers and over the years we have produced nearly 300 articles. We are a consulting firm and the articles are about our area of expertise and cover a wide range of topics within that space.
I just don't understand why this would be flagged as duplicate or what I'm supposed to do with this information!
Help!
Thanks!
Sharon0 -
Solved Mozbar Chrome Extension 404 Error
Hello, I am trying to check my website https://whatnumberisiv.com Domain Authority but my Mozbar is not working, When I try to install Mozbar Chrome Extension; it is showing 404 Error. What is the solution of this error? whatnumberisiv.com
Product Support | | Sohail03730 -
DA error in my website
Hi
Product Support | | Bdgbye
there are some errors in this website. When i check this with my friends laptop it shows different DA PA
but if i check this on my PC it shows different. Now which one is perfect?
Here's the Name and link of website Juicks
Please check this and guide me where i am doing wrong. Thank you.0 -
Campaign Dashboard Error: "Our Connection to Your Google Account Has Been Lost"
I keep getting the following error in my Campaign Dashboard: “Our connection to your Google account was lost. Don’t worry, you won’t lose any data”. Please reauthorize now. I do reauthorize but by the time I log out and log back in, the same message gets displayed. Any ideas? Thanks, Alan
Product Support | | Kingalan10 -
Google plus and 404 error message
So this is strange - i created a bunch of pages on Google Plus - and now that I started to use MOZ I noticed that there were 95 404 errors - When I look at them I see the Google+ there ( see example) Has any one experienced this issue? If yes, anyway to fix these 404 errors? or what's the best way to address this issue?http://www.accu-time.com/solutions-2/google.com/+AccuTimeSystemsIncEllington
Product Support | | carlosbernal100 -
Traffic Data Report Error: Anyone else?
I included a screenshot of the report. I had a 111 organic visits for last Mondays past week report, this Monday it is telling me I had 0. It's also telling me I have -10 non-branded keywords. I know the organic search visits isn't 0. Also, (this part I'm not sure about) but I don't see how I could have a negative amount of non-branded keywords. I would think it would just stop at 0. Has anyone had something like this happen? Or am I just missing something? Thanks for any help or comments. zK3FbG4.png
Product Support | | KempRugeLawGroup0