Any second opinions as to why our organic search website traffic hasn't recovered from website rebrand (domain change, website redesign)?
-
I am hoping to see if anyone in the Moz community would be able to help troubleshoot or lend any advice on a major organic search traffic issue we've been experiencing over the last 8 months.
In a nutshell, we decided our ~4.5-year-old business needed to undergo a rebrand in October 2015. After changing domains & redesigning our website (more below), our search-driven sessions have dropped 20% in 2016 v.s. 2015. We made quite a few on-site modifications (with some success) post-redesign but are still deep in a rut and not sure what more we can do to recover.
I've listed my theories below as to why we're still suffering this hit. If anyone could weigh in on these and/or share any other troubleshooting ideas, I would greatly, greatly appreciate it (and owe you a lunch/beverage of your choice the next time I'm in your city!).
- ****Backlinks - despite our efforts to 301 all links, I sense we have lost many backlinks. According to Open Site Explorer, our old domain has 1,172 backlinks (some from some very authoritative pages domains), 1,068 of which are passing link equity. In contrast, our new domain has 367 backlinks, 321 are passing link equity, and very few overlap with our old domain.
- Domain Age - we may have lost much of our reputation with Google as our new domain is much younger than our old domain (1-year-old v.s. 5.5 years old).
- Domain Name - although I thought to have common keywords in one's domain was a myth, I am now questioning that belief. Our old domain contained a popular, topical keyword and our new domain is derived from a term that is topical, but very uncommon.
- New URLs - our developer has insisted all links were moved to the new domain, but I have a hunch they were not. When conducting a "site search" (i.e. "site:websitename.com"), the new domain returns 7,740 results. Prior to our switch, a site search with the old domain yielded 30,000+ results.
- 404s - we found and fixed 100-200 404'd links after the domain switch. We still see a few pop-up today and I'm wondering if this is a red flag in Google's eyes.
For a little more background too, here are the nitty gritty details with a rough timeline:
- Pre-October 12, 2015 - registered new domain and designed the new website on Wordpress, while researching a range of articles and resources for a successful site migration (e.g. this and this Moz guide).
- October 12, 2015 - flipped the switch on the website design, domain, minor content reorganization, and social handles. We announced the change to our audience via an article, newsletter, and social; informed Google Webmaster Tools (GWT) of the new address, 301'd all links from the old to the new domain, and submitted new sitemap in GWT.
- October 12 - 16, 2015 - traffic is normal, everything seems to be okay.
- October 17, 2015 - search traffic drops by 54% v.s. the same day of week pre-rebrand.
- October 26, 2015 - search traffic rises, so now only down by 30% v.s. the same day of week pre-rebrand.
- November/December 2015 - re-added numerous elements from the old website such as category, tag, and page pagination and a few sidebar modules that linked to other important pages and tags. Search traffic rises slightly in November (down 27% year-on-year), dips again in December (down 31% year-on-year).
- January 2016 - today (June 17, 2016) - we published more content on a daily basis and search traffic fluctuates around the 20% versus the same period in 2015.
- January 2016 - down 23% year-on-year
- February 2016 - down 17% year-on-year
- March 2016 - down 20% year-on-year
- April 2016 - down 21% year-on-year
- May 2016 - down 21% year-on-year
- June 2016 (until the 17th) - down 23% year-on-year
Thank you all in advance for your time and help, please let me know if you have any questions!
-
These are all great questions that I'll be sure to explore. Thanks again, Ruth! I really appreciate your time and help.
-
It's common for Screaming Frog and a Google search to return different numbers, but they should be much closer together than that. Which number is closer to your sense of how many URLs are actually on the site? When you look at the URLs that Screaming Frog returns, are there any that appear to be duplicate, or are otherwise not really there? Which URLs are appearing in a Screaming Frog crawl but not in the Google site: results? These will give you more information as to where Google is potentially having trouble indexing your site.
-
Hi Ruth!
Thank you very much for lending your help and the thoughtful questions. A Screaming Frog crawl reported 30K+ pages which is definitely higher than the 7,740 pages in Google's index. However, I recall that when I previously ran a Screaming Frog crawl of our old domain prior to the switch, it also reported a figure 3x-4x higher than what Google indicated. I am wondering if each bot/tool has a unique crawling method and if this type of discrepancy is just par for the course. What do you think?
Once we're out of this research phase, I'll definitely be diving deep into which pages were receiving the most organic traffic prior to the switch. It's a relief to hear I'm not alone in thinking backlinks may be contributing to this conundrum. Reaching out to those domains is definitely on our to-do and I'll be sure to keep your tips in mind when I do so!
Thanks again, Rush. I'll drop you a note when I'm next in OKC!
-
Hi Nick,
It's common to see a drop in traffic after a redesign, but you definitely should have recovered by now. The difference in your number of indexed pages is a red flag. When you run a Screaming Frog/DeepCrawl/Moz Crawl Test crawl of the site, what shows up? Are there any site sections that are missing? Does that 7,740 pages number sound close to the number of pages that are actually on the site, or are there still more like 30K?
Take a look at the pages that were getting organic traffic before the migration. Which of them aren't getting traffic now? Can you verify that they still exist and that redirects are working properly? Are there areas of the site that used to have a lot more internal links pointing to them then than they do now?
I doubt that your domain name and age have much to do with this, and it's common for 404s to pop up from time to time, so I don't think those are your culprits.
One thing you might try is reaching out to the domains that link to your old site and see if they would update their links to point to the same page on your new site. Start with the sites with whom you have the best relationship, and any who link to you multiple times. Make it easy by providing them a list of the pages that link to you and the updated links. You won't get a 100% response rate but it might mitigate some of the link loss.
I hope some of that helps!
-
No problem at all
-
Billy - thank you as well, much appreciated! I totally understand how limiting it is to not have the old and new domains here, but as mentioned above to Ikkie, I'm worried about what may happen if this thread is found via SERPs by one of our advertisers or competitors.
If it's alright with you, I will PM you our new and old domain shortly.
Thanks again!
-
Thanks, Ikkie! Those are all very helpful points to bring up, please see below for my responses:
- On November 1st and 21st, our new domain received a message from Google via Webmaster Tools that they could not access the site (due to a server error). Otherwise, we have not received any other penalties.
- Yes, all of our highest-trafficked and most valuable pages are redirecting properly to new pages
- Based on our page views / session, we have no reason to believe the site experience (or journey) has been disrupted.
- We are not conducting any off-page activity or strategies at this time.
I did consider leaving our domain here, but I'm concerned about the effects of a competitor, advertiser, etc. finding this thread, mainly because we're an online media business that is widely searched. If you don't mind, I will PM you our old and new domain shortly.
Thank you very much again for your help. Beverages and lunch are on me when I am in London next
-
The vast majority of my clients are hotels. Because of this I deal with rebranding all of the time (a property switching brands, a branded property dropping the brand to become independent etc...) If you feel comfortable leaving your old and new domains I would be happy to take a look for you. As Ikkie said, it could be any number of things.
-
In my opinion drop could be due to many reason, Its hard to tell without having look into Search Console and Analytics of your account however based on what we see regularly, majorly what you need to check whether you have received any Google penalty on old site in the past. Is your all valuable pages from old site redirecting to the new pages. Are your users having good and smooth journey.
Are you conducting any off page activity?It would be handy if you can leave URL of your site.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can forwarding users from one domain to a different domain damage rank and authority of first domain?
Preliminary Explanation: We launched a new website a couple months back but haven't had much luck in Google taking notice. One of the main attractions to our site is an old flash app that was made nearly a decade ago. As the original developer has long ago moved on and we are unable to figure out how to integrate it with our new site, we've been stuck hosting the flash app on a different domain. As such, users who come to our site and want to use the app must immediately navigate away from our site to this other domain. This has caused our primary domain's bounce rate and average site time to plummet while raising it for the other domain. My question: is this damaging our search rank and page authority with Google for this primary domain/site and counter-acting any other positive SEO changes we can make? How much weight does Google give towards bounce rate/average site time spent by users in its overall calculations for search rank and page authority? Our average site time for this primary domain is resting currently at 50-60 seconds, while for the secondary domain that hosts the old flash app it is 4-5 minutes.
Web Design | | Closetstogo0 -
Need An Honest Opinion Of My Design
Just looking to get an honest opinion on my website design for my scuba diving client. Trying to decrease bounce rate and have seen some results from tweaking design. Honest opinions appreciated. Recommendations appreciated even more 😉
Web Design | | InfinityTechnologySolutions0 -
SEO Audit for site redesign
I'm in the process of preparing my company's ecommerce site for a redesign - largely to move to a responsive design and improve issues with UI and some much-needed features. This is a very small ecommerce business (Less than $300K annually), and we have settled on Magento Community Edition for our platform. We understand it to be very "SEO" friendly, and its similar to our current platform - it gives us a lot of flexibility in design, and it appears scalable. While I am aware of our current sites shortcomings (from an SEO standpoint), I was wondering if I should employ an SEO person/company to do a pre/post redesign audit. I looked at the MOZ checklist, and ran my site through Hubspot and WooRanks free tools, and am aware of what they are reporting as SEO items to be fixed. As I am so small, I was wondering if an SEO audit in addition to what I already know might be overkill? Any thoughts/suggestions are welcome.
Web Design | | Artfx1 -
Is Fall In Keyword Ranking After Launch of Revamped Website Normal
After launching my redesigned website (www.nyc-officespace-leader.com) Google ranking has dropped significantly for competitive keywords. The previous version of the site and the new version both have approximately 450 pages. My website developer was careful to implement 301 redirects. Monitoring Google Webmaster tools it shows that Google has picked up a quantity of duplicate content. More than 950 pages or shown in their index while my site only has 450 pages. There are also certain pages which require canonical which tags my developer is in the process of implementing. The relaunch was July 10. My developer is of the opinion that this fluctuation in ranking is normal and that it will take Google about one month to reindex the new site and remove the old pages from the directory. Is this accurate? Anyone have any ideas on why my site has tanked in Google's search results? Thank you very much. Sincerely,
Web Design | | Kingalan1
Alan Rosinsky0 -
How do I move a 200+ website properly with 301 redirect?
I tried to search for the answer but didnt find any direct answers. I need to move a 200+ site to a wordpress site. How am I suppose to 301 redirect all of them? Do I need to create the new pages first then have webmaster use ssh and 301 the entire list? Can anyone link me to a 1,2,3 step instructions for a huge website move? Im sure there are other issues that I need to know about.
Web Design | | bryonstout0 -
What is the best way to point newly built website on new domain name to the original more well known domain?
Live website on abc.com domain is being totally redone and moved to a new platform. to facilitate full testing and compliance, the new look and content was built on a different url - xyz.com for example. Now that all content is approved and testing, we want people visiting the abc.com domain to see the xyz.com website without necessarily redirecting abc.com to xyz.com What is the best to do this? Thanks all
Web Design | | wkismb0 -
I've set up my own site which is still fairly new but I'm a bit concerned that there is a bloackage SEO wise somewhere because when I try to crawl the site on SEOmoz it only crawls one page.
I'm really baffled and none of my research has shed much light on it. My url is www.emporiumofmanliness.co.uk I'd really appreciate any help! Thanks
Web Design | | JoshED0 -
What's the best was to structure Product page information on my site?
Hi - I run a hobby related niche new / article / resource site (http://tinyurl.com/4eavaj4). One of the most critical components of the site is our product database. We don't actually sell anything directly - instead we monetize them by displaying relevant affiliate product feeds and price comparisons. However since the Panda update was implemented in February my traffic (particularly my long tail, product related traffic) has dropped off considerably. I had about a 20% drop in overall traffic, but have made up some of the ground in the past week. However I want to know once and for all how I should structure my product related information as I have a ton of great content that is ready to be published in this section but want to be sure I structure it the best possible way from a SEO standpoint. Here are a few different options I've come up with for displaying information about products on my site. For the purpose of these examples I am going to refer to all of the information that makes up my product pages collectively as "product profiles". Please let me know which is the best SEO wise (or if you have a better way of doing it let me know): - Option 1 - Current Method - Divide Content Sections into different pages / urls Example: http://tinyurl.com/4tpdlbl This is how the majority of my product profiles are currently structured. I did this to improve load times and to keep the total number of links per page down. In addition to the core product profile subpages: "Product Details","Compare Prices", **"**Product Review", "Hot Auctions", and "Checklists", I have the Checklists area further segmented by subset, each of which is on its own page that is only accessible through the main Checklists tab of the profile. - Option 2 - Everything on one url / page the old fashioned way, with everything available by scrolling vertically. This would make the page go on forever though. - Option 3 - Everything on one url / page, but visually segmented using css / javascript tabs. Example: http://tinyurl.com/4kqhauh I looked at the source code and all the page text is there, so it looks like it would be spider-able but you tell me. Or would another method of tabbing be better? My site is wordpress based so the functionality comes from a plugin. - Option 4 - Use post tabs that are technically all on the same page, but make each individual tab be accessible through its own suburl, all of which share the same core canonical url. Example: http://tinyurl.com/4bs9pjs Clicking on any of the individual tabs will result in something like ?postTabs=2 being appended to the core url. Example: http://tinyurl.com/4gvgufc Any input would be greatly appreciated asap! Thanks Mike
Web Design | | MikeATL0