Express Update Error: Phone Call Verification Looping
-
In the latter half of the year I've noticed some changes with Express Update. When I get to the phone call verification point, everything works fine. The call goes through, I get the code on my screen and input it. However, what I've noticed is that the voice prompt says everything is complete, but on the screen it doesn't go to the dashboard. It loops back to the phone call verification phase.
Every time I've had this issue, which is about 6 - 7 times now, I send an email to Infogroup and they tell me to customer support. Each time they tell me that their system has a bug. Express Update has not worked for almost 6 months now. The person helping me will always ask if I'm an SEO company. If you say yes, they will start pushing a new package.
I'm just checking if anyone else has had this issue. I'm not sure if this is how they are vetting SEO companies. I'd like to make the phone call verification process easier.
-
Hi Jason,
While I've not personally experienced this bug, I can imagine how frustrating it is! I think it's issues just like this one that have contributed to the popularity and rise of paid location data management services (like Moz Local, Whitespark, etc.). The days of spending hours banging one's head against a monitor over a single citation source are, fortunately, numbered, due to the emergence of these tools which resolve most (though not all) verification problems.
I wish I had a solution for you. You'll likely just have to keep phoning customer service until you can get someone to understand how irritating this bug is. Or, if you've run out of patience with the issue, consider the alternatives to manual management.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
URL Redirects - New Site Updates
We recently switched to a new site and I realized that our developer changed our locations page from /locations to /location. Our developer set the redirects correctly, so we most of the "juice" should still transfer fine. Even though most of the link strength should transfer to the new site, the language is misleading and according to MOZBar, the previously established links to /locations do not show up. The best option in my mind is to have the developer switch back to /locations and redirect /location. Do you feel this is the best option as well and is there anything I should be cautious about when doing this?
Local Listings | | Dions0 -
Google My Business - two locations but same name and phone
Hello, I manage SEO for an orthopaedic practice and I'm wondering what to do about their GMB listings. They have two locations, but I'm starting to think we shouldn't have separate GMB pages for the two locations because of the advice about other GMB questions I've been reading on this forum. I read a helpful response that said you must ensure the following if you want to create separate GMB listings: Unique name Unique address (even if only a suite / office number) Unique phone number Clearly different categories on Google My Business I can only ensure one of those - unique address. The business has the same name, phone number, and categories at both addresses. What should I do about this? I would think it's important to list both addresses so that patients can be guided to the appropriate location, but is there a way to do that with just one GMB listing? Thank you, Susannah
Local Listings | | SusannahK.Noel0 -
4 shared locations - 1 phone number - legacy GMB - HELP!!!
I have a friend who is a dietician and has the following issue with his business He works in 4 different locations across town- Each location is shared with other practitioners. - he uses the same phone number for each location (free 0800 UK number)- he has legacy google places profiles for some locations with some reviews he'd like to keep and other locations he'd like to delete.He'd like to be present on page 1 of google for terms like dietician in "name of location he works in"I am clearly concerned about his NAP profile since he only has 1 phone number for all locations.The address of each location can clash with other practitioners working there who have already registered a GMB profile using the same addresses although there might be the possibility of using something like "suite x" to differentiate his business in the address.Can anybody advice on how they would approach this one please.Thanks
Local Listings | | coolhandluc0 -
Unable to update client address in G+/Moz Local
Hello, I'm having an issue with Moz Local that involves a few complicating factors. I have a client who has moved to a new office and I was hoping to use Moz Local to help keep their NAP consistent during the transition. Unfortunately, I don't have access to the Google+ page that was set up for the business (and neither does my client). The client is relatively new, so we suspect the page was set up by the person/agency that set up their website previously. And since Moz Local gets the business address from the Google+ page it finds, and I can't access that page to change its address, I can't update the address in Moz Local. I DO have access to the client's website and Facebook account, and have already updated their listed address on those pages, but the Google+ page seems to still be a problem for verification. One of the other wrinkles is that since I have updated the Facebook page to show the new address, Moz Local has picked that up as a completely separate listing (a listing that uses an "and" instead of an "&" in the name). I was hoping to claim/verify THAT listing and see if I could merge the 2, but this other listing shows up as a separate purchase on Moz Local. I would prefer not to have to pay twice for the same listing, if at all possible. I would try to change the Facebook page name to use "&" instead of "and" in the hopes that Moz Local might recognize that it's the same business, but it looks like Facebook only allows you to change a page's name once, and I don't want to burn what might be needed to solve some other future problem. Lastly, the Moz Local listings are under another Moz account. I DO have access to that account, and can provide any specifics to the Moz staff if needed. To sum up: I can't change an address on Google+ and therefore cannot change the address on Moz Local. I'm not sure if this is a Moz Local issue, a Google+ issue, or (most likely) an issue on both ends, so any suggestions would be most appreciated. Thanks!
Local Listings | | BrianAlpert780 -
NPA. Adding two new locations. What phone numbers to use?
Hi everyone, Our client wants to add two new locations. Not sure what phone number to use.
Local Listings | | Ryan_V
We have main phone 800 number, with no adders associated, and local phone numbers for locations which we do SEO for. New two locations are not for SEO purposes. Client just want them to be listed on website and on major directories for now. Understanding NPA importance:
Should we use main 800 for both locations?
Should we get new phone numbers for each one? Thanks0 -
My #1 (A) ranking client in Maps is now #38 after update?
We have a client with 4 locations and all of them do pretty well in Google Maps. Since the latest update, we dropped from #1 (A) all the way down to #38 in Maps. We're still #1 for our keyword in Organic but our Maps got crushed. We use Yext for the citations but we also do some a lot manual ones too. We have 3 reviews on that location but not sure why the big drop. I'm not even sure where to being to get it back. From our research: We noticed our categories were a little out of order. Our primary was "legal services" instead of "personal injury attorney" (we've now updated that.) I've noticed that all the listings ahead of us, minus a few of them, have their homepage as their link. We've always used a local landing page that has hand written directions on how to find us, our hours and who people will meet when they come in. Things relevant to that location. Our domain authority is a 40. Our homepage Page Authority is 49 and our landing page for that location is a 22. What else should we check to see what's happened? Should I move the Google+ page to the homepage instead of the sub-page (as well as the citations we have)? Thanks for your help!
Local Listings | | DarinPirkey0 -
Different phone numbers in local listings
We are setting up Google My Business for a client who has multiple locations around the country. They use different phone numbers to track enquiries from different sources - Yell, Google+, Direct Web Traffic, PPC etc. Therefore the phone numbers can be different between Google My Business and local listings. How much does/would this affect the Local listing? It may appear that Google is penalising for businesses try to understand their customers and where they come from!
Local Listings | | Astute-Media0 -
Does anybody have any data on what percentage of people actually click on a Google Places / Google+ listing VS call the business direct from the SERPs?
I've had a few SMB clients who have experienced drops in website traffic once their Google Places listing has gone live. It's hard for the average SMB to understand that this may not be a bad thing because they actually may be received more leads direct from the local SERPs. So while I can try to explain this to my clients, it'd be nice to have some broad data on how searchers interact with Google local listings. I'd love to learn what percentage of people call direct from the SERPs instead of clicking through to the business' website link. Obviously, the percentages would vary across different verticals, different devices & depending on whether the search query was branded or non-branded. I'm after some rough average data, so if anyone could point me in the right direction, that'd be great! 🙂
Local Listings | | Dave_Eddy0