Error Code 612 with Squarespace
-
Hi Moz community,
I'm getting an apparent error code 612 on my homepage. I've checked my robot.txt file with https://httpstatus.io/ as well as https://webmaster.yandex.com/ like others have suggested, but they are both showing nothing wrong. Is this something to do with square space? Is it incompatible with Moz? My site is https://brownbox.caThanks.
-
I also use squarespace and got the same 612 error code for my homepage today. www.riverrunnersusa.com. When MOZ crawled it for the first time the other day it didn't have a problem so I am wondering if it is something different that is causing the error for my site. Any ideas?
Thanks
Sarah
-
SquareSpace doesn't play along nicely with Moz. I first contacted SquareSpace about this, a year ago, here's their reply:
"Thanks for reaching out!
I'm sorry for the troubles with this. Our developers have this as a known issue and are working on a fix with Moz, they're aware of the issue as well and looking to update their system so we do not block them.
I've marked this message for follow up and we'll let you know as soon as this is resolved.
I apologize for the inconvenience of this and thank you for your patience...."
Then, some months later, this:
"Thanks for getting back to us, and re-opening this dialoge. I'm happy to get a status check running for you here.
Now, I am able to see that our engineers and Moz's were working on this together, and it looks like they made progress, but most of that conversation happens away from Customer Care.
With that in mind, can you reply to this email, and let me know if you are still experiencing this? I'm guessing probably so, but I just need to confirm that, before next steps here. Also, can you let me know which of your sites are affected by this?"
I await their update 6 months on...
I'm afraid to say that this issue led to me shelving Moz for a while. However, after much encouragement, I got my SquareSpace clients to move over to another CMS, so I'm back. Hurrah!
I also spoke to a Moz staff member a week or so ago and they are aware of an issue and can offer a workaround of sorts, but you will still be limited to which tools will function correctly with SquareSpace.
I hope that helps.
-
Thanks for the prompt reply, will send an email now! I'll share results if I get any
-
Hey there!
Thanks of reaching out, Jo from the Moz help team here.
This is most likely a Squarespace issue as they automatically block our bots from the robots.txt and if rogerbot can't get to the robots.txt then the crawling stops. Please pop an email over to help@moz.com and we can check this is definitely the cause and get a workaround in place for you.
Cheers!
Jo
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Performance Metrics crawl error
I am getting an error:
Product Support | | bhsiao 0
Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?1 -
Solved Duplicate content error affecting 142 pages
Hello,
Product Support | | EISMarketing
Recently I noticed a new duplicate error notification.
This page: https://www.earley.com/insights/internet-things-and-product-data
is flagged as 'duplicate content' with 142 affected pages.
Here's an example of one of the affected pages:
https://www.earley.com/insights/how-ontologies-drive-digital-transformation
This is not an ecommerce site. The affected pages are blog posts. We are pretty prolific writers and over the years we have produced nearly 300 articles. We are a consulting firm and the articles are about our area of expertise and cover a wide range of topics within that space.
I just don't understand why this would be flagged as duplicate or what I'm supposed to do with this information!
Help!
Thanks!
Sharon0 -
Trying to cancel, getting an error message.
Hi, I tried to cancel my free trial and got an error page saying "that session was not found." I need to cancel before tomorrow when the free trial ends.
Product Support | | Kallijojo0 -
HTTPS (SSL) Error Encountered.
Hi guys, We received the following error from our Moz report, our hosting companies says it's isn't an issue but I wanted to get your feedback as it seems a bit odd. We recently moved eventfull.co.nz to a VPS and setup an EV SSL. We moved another site to the same VPS and added EV SSL and it isn't reporting any issue. Hosting companies feedback below error message | Crawl Error Error Code 804: HTTPS (SSL) Error Encountered Your page requires an SSL security certificate to load (using HTTPS), but the Moz Crawler encountered an error when trying to load the certificate. Our crawler is pretty standard, so it's likely that other browsers and crawlers may also encounter this error. If you have this error on your homepage, it prevents the Moz crawler (and some search engines) from crawling the rest of your site. | | I am just running some tests on the SSL cert installation now, but so far all appears to be fine. I've checked your .htaccess file and there is nothing that should be blocking them, and the logs show nothing unexpected or any SSL failures. SSL Labs test returns an A rating with no errors. One possibility (though, it's a long shot) is that we never increased the HSTS time beyond 3600, so it's possible that the crawler is failing because of this perceived insecurity. However, if there is some other issue going on, increasing the HSTS time would be a bad idea, so I suggest some further monitoring and testing. You may need to contact Moz about the issue and see if they can help. Is there any other evidence of SSL failing to load? Have you experienced any other issues, or is it only the Moz report that is indicating any problem? |
Product Support | | ModowestNZ0 -
I have removed a subdomain from my main domain. We have stopped the subdomain completely. However the crawl still shows the error for that sub-domain. How to remove the same from crawl reports.
Earlier I had a forum as sub-domain and was mentioned in my main domain. However i have now discontinued the forum and have removed all the links and mention of the forum from my main domain. But the crawler still shows error for the sub-domain. How to make the crawler issues clean or delete the irrelevant crawl issues. I dont have the forum now and no links at the main site, bu still shows crawl errors for the forum which doesnt exist.
Product Support | | potterharry0 -
Moz Campaign Error
A lot of links seem to be broken or glitching with the Moz Campaigns dashboard. For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser. This has been tested on every web browser, so it is not some kind of user error or browser thing on my end. How can I get to my active campaigns since Moz will not show them to me?
Product Support | | Atomicx1 -
Are these MA dashboard issues errors or ccorrect ?
Hi As you know i had spotted some bugs with the new MA dash and now on a more recent report update for a project see the below messages so pls confirm if they are bugs or genuine so i know to inform clients dev to attend to or not ? (PM me for the client/project name if you need it): Crawl Error Moz was unable to crawl your site during the last campaign update!We encountered the following issue:904 Response from Server Timed out Without Completing Page Request Crawl Issue Found: 500 Errors More than 5% of site pages served 500 errors during the last crawl
Product Support | | Dan-Lawrence0 -
503 error on Moz
Is any one else getting a 503 error (I'll copy it below) whilst trying to get on Moz, I can get to the home page but going to internal links I get the error, I managed to get onto Q&A via an external link. I've been having some troubles the last few weeks with logging on etc. Most importantly Is Roger ok ? Error 503 Service Unavailable Service Unavailable Guru Meditation: XID: 1257248781 Varnish cache server
Product Support | | GPainter0