Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Google Business Listing with no physical office location
-
Hey, everyone! As a business owner who works from home and doesn't have a physical office location.
Is setting up a Google business listing without location going to hurt my local search ranking? Should I get a virtual office so I have a physical location?
Thank you!!
-
My pleasure!
-
Thank you, Donald.
-
This is super helpful! Thank you so much!!!!
-
If you are comfortable using your home address that is what would do. In fact that is what i do and i am in the same business as you
Thanks,
-
Hey There,
Donald is correct that virtual offices, P.O. boxes, etc. are ineligible as far as Google My Business listings go. What you are describing is a Service Area Business (SAB) if you are going to the homes of your clients or other remote locations to serve them. So, in order to be guideline-compliant, you'll want to list yourself as an SAB, using your home address, which Google will then hide publicly. The most important thing here is to avoid violating Google's guidelines ... that is a much more important consideration than how something affects your rankings.
There has been debate over the years as to whether businesses with physical, public addresses have a ranking advantage over home-based businesses with hidden addresses, it's true, but until you do get a staffed physical office to which customers come to do business with you, it's not accurate to represent your business as having one. So, list yourself accurately and focus all the energy you have on the ranking factors you can control. Hope this advice is helpful!
-
So I am web designer and I work from home mostly. I either meet with my clients at their office or a coffee shop. I currently have a virtual office that I literally never go to. I don't know if I want to pay rent for something I don't use.
I am concerned about if I switch my GMB from physical location to a service area business, that might hurt my ranking?
-
I would advise against a virtual office as it is against google guidelines https://support.google.com/business/answer/3038177?hl=en
What type of business are you? Are you a service area business or do people see you at your office. My business is run out of my home as well. I use my home address for my business on google. So that is the physical location for me. You cannot have a po box or remote location to get a business verifies so you will need to set it up as a service area business. There has been some studies to suggest that google is bias to these type of business listings. However, I handle a couple custom home builders websites and this has not been an issue.
I have also set up custom local landing pages for these businesses to help them rank in towns that they want to be found in. Maybe you could do the same.
Thanks,
Don Silvernail
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Bingplaces.com wanting access to google account
Hello, we have a google my business account. On bingplaces.com it is saying they would like access to our google account. Is that normal for bing to share access with the google my business account? Thanks.
Local Listings | | MeritInsuranceGroup0 -
Google listing only appears when I move / zoom in or out of the map
Hi everyone, We are having an issue with this local business. The Google listing isn't immediately appearing on the map. You have to move the map or zoom in and out for the listing to appear. I find this really odd as our competitors - with no reviews and way further in proximity - are appearing with no issues. The listing is only about 4km where I'm doing the search, while competitors with no reviews are about 20km away. We are ranking in the top 5 organically for the search term I used (pool renovations brisbane), but nowhere in local unless the map is moved. When the listing appears, sometimes the pin also looks grey instead of red, while others are red (if that makes sense). On top of this, their organic rankings have also been on a downward trend since June. I'm currently doing a backlink audit to see if it's contributing to the issue. If anyone also has other ideas, could you please let me know? Thanks.
Local Listings | | nhhernandez1 -
Another Business is Using My Client's Address
This morning my client contacted me that another business is using their address as their own! They received a Google verification postcard with pin number on it, but luckily had the foresight to not give it to the person when they called. After some research, we also found out that they are using our address on Facebook and LinkedIn as well. The kicker is: this business is another SEO firm! You would think they would know that using our address would cause NAP issues for their own business. Has anyone dealt with another business trying to hijack their address for local rankings? Any advice on steps to take to report this abuse would be appreciated. Since this person is obviously unscrupulous, we don't want to provoke them into taking any other negative action online that could affect our business.
Local Listings | | IlluminousGwen0 -
Why would a website link disappear from a Google Place listing?
Hi, a local non-profit recently re-branded their name from MacDonald Center to Maybelle Center. When they updated their business information their website link disappeared. They've updated from within and dashboard to no avail. We've requested edits/updates via Google Map maker but it says Denied. Here's a URL for the SERP result. Note the button for "website" would normally appear by the button for "directions" https://www.google.com/search?sourceid=chrome-psyapi2&ion=1&espv=2&ie=UTF-8&q=maybelle center portland&oq=maybelle center portland&aqs=chrome..69i57j69i59j69i61.4316j0j7
Local Listings | | Flock.MediaCan someone please explain why this is happening and how we can fix it? They are a great community organization who's about to receive some media coverage and we'd really appreciate it if users hearing about the group be able to easily access their new website. They are aware of their duplicate listings but, typical of non-profits, have limited time and funds so are prioritizing to address more urgent issues first. However, I don't believe duplicate listings would cause such an issue but please let me know if I'm wrong here
0 -
Using Hashtag for Google My Business
I was told by a Google My Business representative to include #{keywords} in my description. I was told this would boost my rankings. Has anyone else heard of this?
Local Listings | | Smart_Start0 -
How can I submit Baidu business listings if I live outside of China?
A client of our wants to manage business listings for three locations in China. We wanted to submit to Baidu but from what I've learned this is highly regulated (you live in China, pay a fee and call them to confirm). This is the only article I could find about submitting to Baidu: http://www.nanjingmarketinggroup.com/blog/baidu/how-can-baidu-maps-help-my-business Are there any conduit or 3rd party services available that can handle this? Thanks
Local Listings | | RosemaryB0 -
Using same business number on different websites
Hello, I have number of websites in different locations with different business name and address with verified listings. However, I am thinking to use the same phone number on all the websites as it is difficult for me to keep track of all the numbers. So, is it okay to use the same phone number on different websites with different business name and address? Waiting for your thoughts. Brian
Local Listings | | BrianBotts.0 -
How To Change Image Used In Business Knowledge Graph...
How can one change the image that Google shows in a business' knowledge graph in the SERPs? And the image I am referring to is the one that typically appears to the left of the map within the knowledge graph box, above the business' name. The current image that is being used in my client's case is an image that was uploaded in their Google+ My Business profile, but there doesn't appear to be any particular reason why that one was chosen (it wasn't the first or last image uploaded, nor is it selected as the profile picture). As user-interaction increasingly becomes important in rankings, I would like to change this to something more attractive. Thank you for any help and guidance!
Local Listings | | gbkevin1