What if I don't want to reniew after my 30 free trial?
-
Dear Sirs,
This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial.
thanks
-
Thank you so much for your kind words! It really means a lot and it motivates us to continue to strive to a much higher level for our customers
All the best,
Eli
-
dear if you really extend ur help to this LEVEL that someone using ur resources for 1 month for free and still seeks cancellation just day before .inspite of all this if someone still forget to cancel rather than taking advantage of it as iT WAS NOT UR mistake, your reply evokes admiration. i have hardly encountered any such empathetic response in my last 5 year transactions from any company.
I salute you , your reply shows WHAT AN highly esteemed brand MOZ is ...YOUR REPLIES ARE SO DIGNIFIED AND FOCUSSED ON WINNING HEART OF ITS CUSTOMERS
i read 3 times your reply as i could not blv someone respects its prospective customers SO MUCH THAT even if they gO , they will always spread positive word of mouth for MOZ
i don't KNOW why we dont appreciate such a considerate REPLY
being paralytic it is really difficult to type with thumb but i could not stop myself to express my admiration for going beyond most companies can never imagine . i wish we all atleast appreciate something like this when we HAVE GOT HABITUATED TO never let go any chance to criticize SOMETHING .
you earned .......RESPECT .
-
As Vijay mentioned, if you forgot to cancel and have been charged feel free to reach out to help@moz.com
-
Hi Valeria,
In addition to the explanation given by Eli, I would like to add that if you are charged at the end of the month by mistake, Moz has been fair enough to refund the full amount when you report it immediately.
Regards,
Vijay
-
Hey!
Thanks for contacting us!
You can cancel at any point before the end of the trial to avoid being charged. Cancellation always takes effect on the next renewal date so you'll retain access to the paid tools and data, even if you cancel on day 1.
We have a guide with a video on our Help Hub which will show you how to cancel.
Just a quick reminder that once your free trial expires your Moz Pro Campaigns will be archived and no new data will be collected. However, if you want to come back you can restore your Campaigns. We keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever.
I hope this helps! Please let me know if you have any further questions about this.
Eli
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
Product Support | | T_Cooper0 -
The 30 days free trail period charges from day 1?
Hello, I wanted to try your services in the 30 days trail period, but I got instantly charged!? I haven't used any of you services yet, so can I get my money back? Thank you! PS. Can you explain the attached picture to me? Why there is written "Today's charge : $0.00", but you do charge $179.00 in the next second?? qJ9XHvw
Product Support | | polarica0 -
I was charged $1 when I was on a 30 day free trial or right after. Why is this? I don't understand what I got charged for when I was under the impression that I was using a free trial.
I'm really concerned about this. I had canceled the free trial early. It didn't pass a month. I have no idea why I was charged.
Product Support | | rpgsummoner0 -
I'd like to completely delete my account in here. How can I do that?
I just don't want to have this account anymore. So there has to be a way to delete it.
Product Support | | PriiduT0 -
My data is stuck and hasn't updated from a few weeks back
My campaign settings are for 500 pages to be crawled which I understand means it will be done once per week. However my data is stuck from a few weeks back and still hasn't been updated. Can you help?
Product Support | | Vivid-North0 -
How can I retrieve an old account that isn't in the archive?
I had a few highly detailed MOZ campaigns over a year ago. We stopped paying and now that we've logged back in to the same account, there's not even anything in the archive. Is there any way to retrieve the old campaigns associated with this account?
Product Support | | PHC-TOM0 -
Campaign lost connection to Google analytic's
Hi, I have a website that I has two Campaigns, one is its performance in the UK and the other is in America. Both of these project use to work and gather information from Google analytic's but recently the UK campaign has started saying it can not connect to Google analytic's and stopped providing information. The problem is both the UK and US campaigns use the same analytic's tracking code and the US campaign can still gather Google analytic's information so I know the tracking information is correct still.
Product Support | | AMA-DataSet
why can the UK campaign no longer connect properly? Thank you in advanced.0 -
Once The Trial Is Over
I wanted to know if i can't afford to keep the the membership here after a month, will everything be deleted or will i still have the community ID? I won't be able to access the tools for in depth help, but will it be possible to be active as being part of the community?
Product Support | | Neo6ux0