What if I don't want to reniew after my 30 free trial?
-
Dear Sirs,
This is Valeria and I d like to ask you the way to not reniew any Moz plan after my 30 days free trial.
thanks
-
Thank you so much for your kind words! It really means a lot and it motivates us to continue to strive to a much higher level for our customers
All the best,
Eli
-
dear if you really extend ur help to this LEVEL that someone using ur resources for 1 month for free and still seeks cancellation just day before .inspite of all this if someone still forget to cancel rather than taking advantage of it as iT WAS NOT UR mistake, your reply evokes admiration. i have hardly encountered any such empathetic response in my last 5 year transactions from any company.
I salute you , your reply shows WHAT AN highly esteemed brand MOZ is ...YOUR REPLIES ARE SO DIGNIFIED AND FOCUSSED ON WINNING HEART OF ITS CUSTOMERS
i read 3 times your reply as i could not blv someone respects its prospective customers SO MUCH THAT even if they gO , they will always spread positive word of mouth for MOZ
i don't KNOW why we dont appreciate such a considerate REPLY
being paralytic it is really difficult to type with thumb but i could not stop myself to express my admiration for going beyond most companies can never imagine . i wish we all atleast appreciate something like this when we HAVE GOT HABITUATED TO never let go any chance to criticize SOMETHING .
you earned .......RESPECT .
-
As Vijay mentioned, if you forgot to cancel and have been charged feel free to reach out to help@moz.com
-
Hi Valeria,
In addition to the explanation given by Eli, I would like to add that if you are charged at the end of the month by mistake, Moz has been fair enough to refund the full amount when you report it immediately.
Regards,
Vijay
-
Hey!
Thanks for contacting us!
You can cancel at any point before the end of the trial to avoid being charged. Cancellation always takes effect on the next renewal date so you'll retain access to the paid tools and data, even if you cancel on day 1.
We have a guide with a video on our Help Hub which will show you how to cancel.
Just a quick reminder that once your free trial expires your Moz Pro Campaigns will be archived and no new data will be collected. However, if you want to come back you can restore your Campaigns. We keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever.
I hope this helps! Please let me know if you have any further questions about this.
Eli
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Duplicate Content on a page that isn't duplicate?
So, I've been working on a site for a while, and they recently had one of their blog posts marked as "duplicate content" on Moz Pro: https://ashlandbreastpumps.com/blog/breast-milk-storage-guidelines/ Reviewing this post, there's nothing here to suggest that it should be considered duplicate. Link is marked canonical, there are no weird domain shenanigans to cause confusion, the content is distinct, and there's a lot of content there that prevents it from being overcome by coding white noise (So "more content" wouldn't be a solution here). So I'm trying to figure out why this particular post was flagged. Did Moz Pro make a mistake?
Product Support | | YYSeanBrady0 -
I'd like to completely delete my account in here. How can I do that?
I just don't want to have this account anymore. So there has to be a way to delete it.
Product Support | | PriiduT0 -
I want do delete my account
Dear Moz team, I have subscribed for 1 month free Moz trial account. It was free but to subscribe this account I need to put my credit card details. Suddenly at the end of this 1 month term period Moz tried to cut 149 Dollar from my account without notifying me. But they could not because my credit card was locked. Is not a kind of cheating? I tried to delete my credit card deTails from the account but there is no option to delete. Why? please answer my question and delete my account permanentl. Rezwan Siddiqui rmsiddiquii@gmail.com
Product Support | | rmsiddiqui0 -
FREE Trial Upgrade
I started a FREE 30 day trial and it expires in 3 days. I like the product and want to go ahead and start paying for it. I want the $149 per month level but when I hit the upgrade button it says that I have to pay $267.09! How does a $149 program come out to $267.09????
Product Support | | GEWEB1 -
Invalid charged 99$ in trial 120 days
Hi i got a coupon code from a hosting company for Moz seo 4 month free trial however after registering and entering my information i was charged 99$ even though it said todays charge = $ 0 i would like a refund as it doens't seem to a be a free trial
Product Support | | onuland0 -
What's happening with my Moz Points?
Hi all, I am not getting moz points for answering the queries...earlier, I was getting points if I was answering to someone's query or if someone was giving me thumbs up. What could be the reason? Please advice. TIA
Product Support | | sachin-sv1 -
How do I change back to a free membership?
I am no longer satisfied with paying for my "Pro" moz membership. I miss having phone support, but moz personnel have told me, "don't worry, we have chat support, and that's just as good!" So just now I tried to downgrade my membership status from "pro" to free", but now you have to fill in ALL of your credit card information, just to cancel(!) If you don't believe me, just try it. Anyway, I thought that maybe I was just not understanding how to do it, so I tried using the chat system to ask for help, and here's what happened. ================= me: How do I downgrade from my current "pro" subscription to a free subscription (if there still is such a thing as a free one)?
Product Support | | tcolling
Just a moment... Sorry for the delay! We've got more chats than usual. If you need to run, please feel free to leave us a message and we'll get back to you soon. Thanks!
me: Pretty ironic. I am cancelling my paid subscription because you dropped phone support but you (your company) told me, "oh don't worry, chat support is just as good" ================= And, I waited for ten minutes before giving up and asking here. I hope that at least some other customer can answer this question for me. This is a perfect example of why phone support is important, chat support is ok but not always sufficcient, and why in general it's not satisifactory (to me, at least), to basically tell customers to go ask for help in the Q&A forums because the company won't budget sufficiently to provide customer support with its own personnel. Sad, too, because I've been a moz customer for over 4 years. There just isn't enough difference in value for me to continue, considering the other tools that are available now, some of which do provide satisfactory support. Thanks, for anyone who can answer my question.0 -
Why hasn't my site info shown up yet?
I set up a campaign a few days ago (middle of last week) and the information still hasn't shown up. I figured that analytics were gathered weekly so I let it sit until Monday, but it still tells me to check back in 24 hours. Thanks for your help! Love the suite, by the way - lots and lots of great tools and easy enough to let my client see what's going on!
Product Support | | JamesMason0