Best strategy for Researching for FAQ
-
Hi,
I work for an eCommerce. I want to create a FAQ section on category pages with the question relative to that particular category.
For Example -https://www.lockthedeal.com/catalog/energy/battery/four-wheeler?subcategory=Cars
This is a sample URL for which I want to create a FAQ section.
What would be the best way to do research for FAQs? -
Hi,
Thanks, BobGW and Everett for your valuable suggestion.
I am in talks with my customer service guys and asked them to create a sheet of questions.@Everett, I am looking into the tools you have shared.
-
Hello Ravim,
I agree with Bob that the best place to start is by finding out what your customers ask, and the best place for that is the customer service people in your company, or whoever answers the phone/chat and speaks with customers directly.
In terms of keyword research, there are a number of great tools out there. I like Answer The Public, GuberSuggest, aHrefs, Moz, SEMRush... Just look for who/what/when/where/why/how questions related to that product/keyword.
Here's a great tool I use to help scrape and organize people also ask (PAA) results:
https://www.hannahrampton.co.uk/google-qa-people-also-ask-research/And, of course, you can just go to Google and start checking for yourself. See what Google is suggesting as you type. See what questions show up in the PAA accordions.
-
Hello,
There are some ways.
#1 talk to customer service and see what calls or emails they've had on the products in the category, or what they know about the category from working with customers. This will give you a more 10X FAQ.
Despite that, you can research the appropriate on Google, which will be useful information and needs to be included but will not make it dynamic.
You need to talk to someone who is in the business of working with customer service in each area to do the best job, whether it's in your company or not. Otherwise, you can simply Google the information, tailor what you know, and make the best FAQ possible. Try to always include something that's not in Google search that sets you apart.
I'm sure other more premium members will have other ideas. My suggestion is just our standard practice. I don't know what level you are at.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Best site Template, Structure, etc. for SEO
If I were to spin up a new site what do people recommend as the best template, services, etc. Do you have an example of the perfect structure, I want to point my team to an example page and say - This is perfect, do this but for our product (structure, content amount, etc) Thank you,
On-Page Optimization | | Jamesmcd030 -
Best Tool for Retrieving Multiple URL Word Counts in Bulk?
I am doing some content analysis with over 200 URLs to go through! Does anybody know of, or can recommend any bulk on-page word count checkers which would help with the heavy lifting? Any suggestions are greatly appreciated. Thanks!
On-Page Optimization | | NickG-1230 -
Best way to separate blogs, media coverage, and press releases on WordPress?
I'm curious what some of your thoughts are on the best way to handle the separation of blog posts, from press releases stories, from media coverage. With 1 WordPress installation, we're obviously utilizing the Posts for these types of content. It seems obvious to put press releases into a "press release" category and media coverage into a "media coverage" category.... but then what about blog posts? We could put blog posts into a "blog" category, but I hate that. And what about actual blog categories? I tried making sub-categories for the blog category which seemed like it was going to work, until the breadcrumbs looked all crazy. Example: Homepage > Blog > Blog > Sub-Category Homepage = http://www.example.com First 'Blog' = http://www.example.com/blog Second 'Blog' = http://www.example.com/category/blog Sub-Category = http://www.example.com/category/blog/sub-category This just doesn't seem very clean and I feel like there has to be a better solution to this. What about post types? I've never really worked with them. Is that the solution to my woes? All suggestions are welcome! EDIT: I should add that we would like the URL to contain /blog/ for blog posts /media-coverage/ for media coverage, and /press-releases/ for press releases. For blog posts, we don't want the sub-category to be in the URL.
On-Page Optimization | | Philip-DiPatrizio0 -
I'm looking to put a quite length FAQs tab on product pages on an ecommerce site. Am I likely to have duplicate content issues?
On an ecommerce site we have unique content on the product pages (i.e. descriptions), as well as the usual delivery and returns tabs for customer convenience. From this we haven't had any duplicate content issues or warnings, which seems to be the case industry-wide. However, we're looking to add a more lengthy FAQs tab which is still highly relevant to the customer but contains a lot more text than the other tabs. The product descriptions are also relatively small. Do you think this will cause potential duplicate content issues or should it be treated the same as a delivery tab, for instance?
On-Page Optimization | | creativemay0 -
URL best practices
Hi, I have a problem here, I used http://www.vietnamvisacorp.com/faqs.html instead of http://www.vietnamvisacorp.com/faqs. Hence, http://www.vietnamvisacorp.com/faqs will be caused 404 page. My question is should I change from faqs.html to faqs (no .html)? Thanks in advance any advice?
On-Page Optimization | | JohnHuynh0 -
Duplicate Page Content Should we 301 - Best Practices?
What would be the best way to avoid a Duplicate Page Content for these type of pages. Our website generates user friendly urls, for each page..
On-Page Optimization | | 365ToursSafaris
So it is the same exact page, just both versions of the url work.. Example: http://www.safari365.com/about-africa/wildebeest-migration http://www.safari365.com/wildebeest-migration I don't think adding code to the page will work because its the same page for the incorrect and correct versions of the page. I don't think i can use the URL parameter setting because the version with /about-africa/ is the correct (correct as it it follows the site navigation) I was thinking of using the htaccess to redirect to the correct version.. Will that work ? and does it follow best Practices ? any other suggestions that would work better ?0 -
XML sitemap latest best practices?
If anyone optimised their sitemap recently and would like to share some tips it would be much appreciated:-) Cheers
On-Page Optimization | | dublinbet0 -
How to Define Best URL Structure for Product Pages?
I am working on my website to edit structure with help of Google's search engine optimization starter guide. There is really good instruction to define URL structure which help us to perform well over Google's organic search. I have resolved issues regarding category pages but, I have confusion to define best URL structure for product pages. My website's product page URL structure is as follow. http://www.vistastores.com/marketumbrellas-californiaumbrella-slpt758-f13-red.html http://www.vistastores.com/homefurniture-winsomewood-93630.html URL structure is constructed with following terms. 1. Root Category Name (Market Umbrellas or Home Furniture or ....) 2. Brand Name 3. Manufacturer Part Number I am not happy with this structure and also not performing well over Google's organic search. I am thinking to include product name or title tag in URL after root domain. But, it may create very long URL and create issues in organic search display. Does it really matter to perform well over Google's organic search? How can I define best URL structure for product pages?
On-Page Optimization | | CommercePundit0