Payment issue
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Unsolved Backlink issue
Other tools like ahref and smallseotools show different backlinks compared to MOZ for our website (www.unitedopt.com) ahref shows up 18,550 backlinks. Here I attached a screenshot of ahref.
Product Support | | UnitedOPT108
e754dbe6-3fb1-4362-8ae3-38cb0164b54f-image.png As well MOZ shows up with 2.4k backlinks.
See this screenshot:
4177b33f-2980-400e-ae96-af0d9ca838ae-image.png Why does this happen? Please respond to my question as soon as possible.0 -
PayPal Billing issue
we’re trying to pay for the Friday Webinar on advanced auditing, but typically PayPal uses the balance when you click “Pay” , which we DONT want. We want to use a credit card. When you click on “change” on paypal you typically are offered the credit cards you have on file, but this version only gives you the option of putting in a new credit card instead of serving up the cards that are already on file with PayPal. When we try to add a new card it tells us that that card is already linked to a paypal account (which would be the same one we are using). How do we pay with our credit card?
Product Support | | GraysonK0 -
How to cancel payment?
My free trial will be over soon, and I want to cancel and do not use any more. How can cancel the account? I do not want you to deduct my money from my credit card. Thanks.
Product Support | | MOUYONGHONG0 -
Meta Refresh Issues
Hi, Can you give me more insight to what might be causing a Meta Refresh? I’m seeing this is where most of my redirect issues are coming from, but I’m not sure how to go about fixing them. Thanks!
Product Support | | VanessaBurton18f0 -
Issues with Page Grader Tool and competitor KW Rankings
I'm having two very frustrating issues with Moz: The page grader tool is not 'connecting' the correct keyword with the correct URL. For instance, if I want to rank for Dallas Motorcycle Accident Lawyer and create page of optimized content at Dallas.Zdfirm.com/Motorcycle-Accident, Moz doesn't grade THAT page. It grades Dallas.ZDFirm.com which to no surprise rates as an F. This is happening with both web sites on this account so much that the page grader tool is not delivering any value. My competitors keywords are not tracking properly. They are showing for "not in the top 50" for keywords that they are on the first page for. Again, this is for both domains on this account. Thanks, Brian
Product Support | | ZDAdmin0 -
MOZ is having a redirect loop issue?
Hey guys, Is anyone else having an issue with this? I leave MOZ analytics open all day and it times out after a while. When you refresh your page when it has timed out, it goes into a redirect loop. It also doesnt let you log back in before you first log out (even though your session has already timed out). Not the greatest UX and I thought I should see if anyone else is having the same issue. Let me know your thoughts!
Product Support | | JoshGaskin0 -
Google Analytics Connection Issue with Moz Analytics
Hello Every time I go into a new page on Moz Analytics I get an error message asking me to reauthorise the Google analytics profile:- Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now. This doesn't happen in the old version. Is this a known issue?
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Several issues moz analytics
I have found several issues with Moz Analytics. Wondering if it is only me or am I missing something... 1. I am not able to create branded reports or reports what so ever. I need this functionality like it is advertised.
Product Support | | auke1810
2. In Search competition is not working at all. it states "not in top 50" for all keywords witch is not true.
3. In Crawl diagnostics I get this "Rel Canonical" issue even though the rel canonical tag is in the website. I have send a mail to support but no answer until today. Earlier I did receive a answer on my questions so i guess there is one way of sending questions to the moz team witch is not working.0