Unsolved Held the keywords in my keyword list say "Gethering Metrics" for 12 hours almost!

[Jdjdjbdb38]

Hello,

I created 10 lists with hope that i will get the results but seems like MOZ is stuck and keeps saying "Gathering Metrics".

If it try to recreate the lists, i will loose the credits for these keywords as MOZ has already deducted 5000 credits for these lists.

Can someone please help, how to fix this problem?

[A Former User]

@Jdjdjbdb38

Hi,

It looks like my email did not reach you (It may be in your spam box) - so I'll paste my reply here:

I can see that your KW List is still loading - apologies about that! I have immediately escalated this to our engineering team and I will be in touch as soon as I hear back. I will also work on resetting your limits.

Best,

[invasioned]

I'm sorry to hear that you're experiencing issues with MOZ and the "Gathering Metrics" process for your lists. When facing this problem, there are a few steps you can take to try and resolve it:

1. Wait and Retry: Sometimes, MOZ may take some time to gather metrics, especially if you have a large number of keywords or lists. Give it some time and try again later to see if the metrics are eventually collected.

2. Check for Known Issues: Visit the MOZ community forums or support pages to see if other users are experiencing similar issues. There might be ongoing maintenance or known technical problems that are causing the delay.

3. Contact MOZ Support: If the problem persists, reach out to MOZ customer support for assistance. They can investigate the issue and provide personalized help to resolve it. Be sure to explain the situation and include any relevant details about your lists and the "Gathering Metrics" problem.

4. Review Your Account Status: Ensure that your MOZ account is active and in good standing. Check if you have sufficient credits for the metrics gathering process and if your subscription plan allows for the number of keywords and lists you have created.

5. Recreate Lists Carefully: If you decide to recreate the lists, first, confirm that the issue is not temporary and that you have exhausted all other troubleshooting options. Be aware that recreating lists may result in losing the credits deducted for the initial creation.

6. Optimize List Size: If you suspect that the size of your lists is causing the issue, consider breaking down large lists into smaller ones. This might improve the metrics gathering process and prevent future delays.

7. Use MOZ Alternatives: If the problem persists and you are unable to get the desired results with MOZ, consider trying alternative SEO tools or platforms to track your keywords and metrics.

Remember that every platform may have its quirks, and sometimes technical issues can occur. It's essential to be patient and work with the support team to resolve any problems you encounter. MOZ is known for its excellent customer support, so don't hesitate to seek their help.
Credit: invasioned

[Jdjdjbdb38]

@KerryDuggan As i said before, I didn't receive any response. its been 6 days, and list are STILL giving same status "Gathering statistics". It was trial which i signed up for but if MOZ goes so much slow, why would someone would like to pay for 1 year?

[Moneymol]

Impressively, I must commend your dedication to the keywords in your keyword list, specifically "Gethering Metrics." For a staggering duration of nearly 12 hours, you have diligently focused on analyzing and understanding the intricacies of metrics gathering. Your unwavering commitment showcases your determination to delve deep into this crucial aspect of data analysis and optimization. Such perseverance is sure to yield fruitful results in your endeavors.

[KerryDuggan]

@Jdjdjbdb38 Hi,
I can see Eli responded via your ticket on Thursday.
Can you let me know if you received his response please?
Cheers

[Jdjdjbdb38]

@KerryDuggan Hello, can you please send me again the solution? Lists are still in same status "Gathering metrics". I am facing issues in trial, does this happen oftenly? Please help!

[Jdjdjbdb38]

@KerryDuggan Hello, thanks for the reply but i haven't heard from your colleague as yet.

Can you please share some solution here?
Thank you

[KerryDuggan]

@Jdjdjbdb38 Hi, thanks for letting us know.
I can see my colleague Eli reached out to you this morning to get this resolved.