Facebook, LinkedIn, Twitter, etc. Is there value in a presence on them?
-
I have a client (professional practice) whose father is a marketing professor. He is pushing the client that he should have a professional page on social sites. While I believe having FB likes, shares, Tweet links, +1, etc. on the page, I really am ambivalent about building pages specifically for social media sites.
For some of you who have tracked the efficacy of these it would be great to know your pros and cons. -
Hi Robert
Apologies for the late reply. beena crazy few days here in South Africa
well lets put this into context. Having a Facebook presence and advertising on facebook using a PPC or CPM campaign are two different entities.
I agree, from my experience, advertising a product for lead generation on Facebook for instance has been a waste of time and doesd not convert well at all to sales.
I feel generally facebook users are there to have fun and pass the time rather than look for great deals and buy things.
However, Facebook and using Facebook advertsfor branding and general brand awereness is pretty powerfull.
Imagine the ripple effect of having 1000 users, who view your status and actually like it or comment or view it a few times. This gets fed into on to their wall and is seen by another 100 friends. So potentially you can reach 100 000 people with minimum effort. Once again, you arent selling anything but you are building your brand awerness. Zero cost, all to gain.
All networks have their pro's and con's. You need to find what is important for the long term benift of your client and then strategise from their. perform your own tettst and start compiling data for that particular client on social media platforms.
I hope that this helps youa little more
-
Thanks Kyle,
We utilize social bookmarking on almost every client site we have and you are correct. My interest is much more based on just not seeing the efficacy in building site type pages for clients on social media. I want them to spend their money where they get a bang for the buck so that is the reason for the questions.thanks again.
-
Stefano,
Again thanks for the responses, but..... The "social media is a must" and pro's outweigh the con's statements don't really provide depth. Is there anything in your experience that says: this is where it makes a difference. Something more tangible? I know all the arguments around everyone is there, its how people communicate, building buzz, etc. What i am after is more numbers, etc. - Bob's Tire House started an FB page and with no other advertising built a viral community and sold a thousand tires (yes it is an exaggeration, but purely for illustration of what I am looking for).
Or, an FB page when implemented as such will provide X or Y to your business. Just understand I am looking for a prove up on X or Y. Not being a pain on purpose, just bugged by this question.
-
I think this really is helpful. It would appear, that in order to make it work, there must also be someone who is monitoring it to insure a client is responded to? I would wonder about a time/value problem here.
With our clients, some do and some do not have say a FB page. (For all professional practices we encourage them being on LinkedIn). How do you judge the cost vs. benefit of monitoring this? -
Thanks for the response,
While I understand it is a "must," my question is, "why is it a must?" Just because people are on facebook, etc? I am wondering if there is any data around what verticals are able to quantify anything from same?
The biggest thing I have seen from (FB for example) is that when doing contextual ads on it the leads generated were purely worthless. I can see where a Groupon type ad, etc. would work, but am really ambivalent to spending a client's $ (even though I am making money by doing same) when I cannot see a real return. Even with throwing out the direct response or ROI piece, I do not see where a physician, attorney, manufacturing company, etc benefits from having a specific FB page.Thoughts
-
I agree social media is a most... depending on the niche. My normal suggestion for people trying to ease into social media is to use social bookmarking (add this, share this, etc). With social bookmarking you can see what channels your users prefer and based on your analytics you can make educated steps with your social media plan.
-
Mobile apps are a must if you are doing this, I agree.
-
Yes, i totally agree with you. You have to be pro-active but the pro's outweigh the cons.
look for tools like tweet deck to manage multiple accounts or mobile apps for notifications and to interact on the spot.
-
The biggest con for me is the anticipated response time on questions. When people ask a question on a Social Media site they expect an answer in less than 15 minutes. Sometimes I happen to be sitting at my computer, and that's no problem. However, most questions happen early in the morning, and late at night (auto industry). Because of that, I'm typically not conscious or coherent enough to answer questions about towing capacity, cubic feet of space, etc.
However, I've been able to connect with some people on a personal level, and have been able to get them to come in for service and repairs.
Bottom line, it can improve your bottom line, but the chance to lose a customer is there, as well.
-
Hi Robert
In this day and age, have a social media presence is an absolute must. Yes, social media can take a lot of work to get up and running but allows a great platform to interact with the public, not only potential clients.
Dont try and sell services, but rather sell your mission statement
As for Linkedin...its a must for any professional looking to network. The reason being is that people on Linkedin are specifically looking to do business and make business connevtions.
The key is to be trans[parent, give as much information as possible and have fun while doing it.
Hope this helps.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Facebook Likes
Hi, Our Facebook account has 94,382 likes but Moz said that we have a total of 520 likes on Facebook. Could you let me know why Moz is not displaying all of them? Many thanks Antonio
Social Media | | One2OneDigital0 -
Why can't anyone check in on my Facebook Page?
Once upon a time, we were able to check in at our office on Facebook. Then, one day, we just...couldn't. I didn't (at least intentionally) change any settings on the page. I can't seem to even find a setting for this. What happened, and how do I fix it? Thank you so much in advance. (Edited to include the Facebook URL) https://www.facebook.com/LegacyTravel
Social Media | | cathibanks0 -
Company Facebook and Personal Facebook with company name.
I am helping a company get their social profiles and networking in order, and just realized that they have a facebook page that is their "company page" - https://www.facebook.com/Capitol.Collision.Repair.Phoenix and one that is a person called their company: https://www.facebook.com/capitol.collisonis their any benefit to having both of them still active or should I just get rid of the "personal profile" and keep the company page? any advice would be really helpful! Thank you, J
Social Media | | allstatetransmission0 -
Building Business Facebook PAges
Boungiorno from 25 Degrees C Ice cream vans everwhere Wetherby UK 🙂 I'd like to learn the total ins & outs of building a business facebook page. So whilst there are a zillion posts in the Google Universe banging on about it can any seo moz member please suggest a good learning resource digital or print. Grazie,
Social Media | | Nightwing
David0 -
Facebook comments crawled?
Do Facebook comments get crawled by Google? How does Facebook play a role in search engine ranking?
Social Media | | Todd_S0 -
Business CRM for Facebook, Twitter, Linkedin
Hi Guys, Does anyone know / use any good all in one CRM for Facebook, Twitter and Linkedin. This is for business purposes therefore I will need to able to post on facebook as my business page (not personal profile). Thank you.
Social Media | | Socialdude1 -
Facebook Shares and the rel="canonical" tag
We use canonical tags for multipart videos, using part 1 of the series as their canonical tag. The logic behind this is that if you have eight parts, it's better for part 1 to get all the link juice for the entire series, so that when someone searches for the main keyword, part 1 is the highest ranked part to appear in search results, and the link juice from every part is aggregated into that one page. The problem is the Facebook made changes to their URL sharing practices to reflect the canonical tag. So as long as the tag is used Facebook ignores the image and description from say part 2, and uses the description from part 1. Can this be waived by using Facebook Open Graph Protocol? Thanks!!
Social Media | | Tug-Agency0 -
I'm having a problem implementing facebook sharing
Hi. Hopefully someone can help me out here. I have created a quiz on one of my sites that hopefully will be good linkbait. But I'm having some issues with figuring out how to best get users to share this on facebook. The quiz consists of two pages. The first contains each of the questions. I use jquery to hide and show each question. Then, the second is the results page. The results page has a dynamically generated title and shows a sharable badge depicting their results. So, for one user the results page may say, "I scored 100% on ABC Quiz!" and show a 100% badge. Another user may see, "Apparently I know nothing about ABC! I scored 16% on the quiz!". (Just examples, of course.) If I use the facebook share button, the url that gets shared is the results page and obviously I don't want knew users ending up on the results page. I tried using a rel canonical on the results page (pointing to the original page) but then the dynamic title doesn't get shared. Can anyone help?
Social Media | | MarieHaynes0