Welcome to the Q&A Forum

Thanks Everett,

I will inform the clients to add a relevant link to their responses and see how it goes.

Hi Thomas,

Yes we don't have control over the client's compliment / complaint however our client can respond to the compliment / complaint and within the response include a link to the home page or contact page.

As an example, please see: http://hellopeter.com/vodacom/complaints-to-compliments/call-limte-up-dated-but-no-phone-network-1101653

Our brands deal quite a lot with a complaints site that the public may post a complaint and then our clients respond - if the response is the answer the complainer was looking for, they can convert the complaint into a compliment however this is 80% not the case.

Hence would including a link back to the clients site from a complaints website have any negative effect or can we turn a negative into a marketing opportunity?