Problem with connection to Analytics Account
-
Hey Boys & Girls,
I'd just like to say Hi, currently loving the site and the feedback that i'm now able to receive.
Just a quick question, signed up last Wednesday and connected my Analytics account.
So far, it has had a problem atleast 4 times where i've had to disconnect and re-connect it to my campaign which then erase's the data that it has received.
Is this a common problem or am i doing something incorrectly?
Thanks Guys!!
-
Thanks
-
Thanks Keri!
-
Hi everyone,
We are having a known issue with the google analytics connection right now. If it is affecting you, please submit a ticket from our Help Desk and let them know the campaign name(s) you're having problems with. Sorry for the troubles, and thanks for your help!
Keri
-
Thanks for the credit jobintourism - glad I could help.
-
Thanks for your help!
-
I don't think you will as all this data is pulled out from your Analytics account so once re-connected it should get your data back on display - that's what happened when I did it.
-
Thanks for your reply Sebastian, but if I diconnect from Analytics I don't lose my historical traffic data, do I?
-
I had the same / similar problem until yesterday it was displaying the following message:
"It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection."
But after disconnecting and then re-connecting I got the problem solved.
Not sure if the problem was with me upgrading to the new version of Analytics, but it did seem to work - although it looks like it doesn't seem to help your case from what you've explained.
-
I have some troubles with the SEOMoz dashboard not accessing my google Analytics account too.
-
Hi Harald,
I don't think i made myself clear in my description.
The problem lies with the SEOMoz dashboard.
For some reason, it keeps having problems accessing my analytics account and i've had to disconnect it and reconnect it atleast 4 times since last week.
I was asking if this is something that i was causing?
Thanks Harald!
-
Hi Colin, I think that this problem is might of connection problem. I would recommend you to refer through this link Google Analytics.
If you again cause this problem then Reconnect Your Google Analytics..
I hope that your query had been solved.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
What exactly is Moz Analytics?
I've taken a look at this page - http://moz.com/products/tour and I'm trying to determine if Moz Analytics is live yet? I don't think it is, just wanted to make sure. Because right now I'm just seeing all the same tools as we've always had + Fresh Web Explorer. Anyways, let me know if I'm missing something.
Moz Pro | | CAndrew14.1 -
Sub-accounts on Moz
Can you create sub-user accounts on Moz?... Ones which provide limited access to certain users like use of the tools or access to view rankings in a campaign without being able to edit anything??
Moz Pro | | Qology1 -
Can I setup SEOmoz PRO's 3 organic traffic metrics within Google Analytics (as custom reports)?
I like the 3 organic traffic metrics in SEOmoz PRO: 1) Organic Search Visits
Moz Pro | | AndreVanKets
2) URLs Receiving Entrances Via Search
3) Non-Paid Keywords Sending Search Visits They rock - especially for a high-level view of SEO / Organic performance. Is it possible to setup these metrics as custom reports directly in Analytics? Does anyone have these reports setup? Or maybe there are similar custom reports that give a similar high-level view?0 -
Why the discrepancy in organic traffic - monthly report vs analytics
I've been going through my monthly reports, and noticed something odd in the SEO Moz report section showing the visits from organic (non-paid) search engine results. When checking this data against the same data in Google Analytics, everything for the most part seems to line up with the exception of two dates: Jan 09 and Jan 23 of the SEO Moz report show 0 visits, but Analytics shows I do have visits on those days. Any ideas why this would be in the report or what I'm missing? IsePEAS hWBASOd
Moz Pro | | EEE30 -
How do I add a logo to a campaign/report I had before I updated my account?
I have tried to go in and add a logo to a report on one of my campaigns, but I can't see where to do that anywhere. Thanks.
Moz Pro | | Rocket.Fuel0 -
Is anybody else having problems with Open Site Explorer downloads
I've been trying to get a CSV for linking domains for two days now and still have nothing. It got to the "Finalizing" status within a few hours and stayed that way for about 24 hours, and now it's back to the beginning of a "pending" status.
Moz Pro | | BlastAM0 -
Is it possible to have two (or more) Twitter accounts for the same campaign?
I use a primary (personal) twitter account and a business twitter account to keep it separate. Both accounts will have content that is related to my site, is it possible to use both for the same campaign?
Moz Pro | | stuartlcrawford0 -
How to fix problem with google analytics connection?
In the Organic Traffic Data Report I receive always the same message: "It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection." In the settings I've choosen the correct Google Analytics Account with the correct profile. Thanks for any hints. Is it because using www. in the GA Profil but *.xyz.ch without www in the campaigns settings?
Moz Pro | | FlorianMuff760