How come I cannot ask one question a month to the pro's ?
-
I just got a major increase of errors on my website on the last crawl. I haven't touched my web site ( other than adding content ) for the past 3 months. It's like more than 500 errors I got on the last crawl,
How can I call SeoMoz tech support ? I cannot use my 'One question a month to the pro's a option', cannot select the option pretending I have used my question this month where it is not true.
Need help. Thanks
-
Kane, Pro members have unlimited questions in public Q&A, and one private Q&A question a month. That private question is not indexed and not viewable to anyone other than SEOmoz staff and associates, who are under NDAs.
We have a known issue we're working on right now where occasionally people are not able to ask a question. Stephen is right that emailing the help desk is the best way to fix this and get the question credit.
Marc, if your question is about the increase in errors on your campaign, that sounds like a help desk question anyway and not one where you need to use a private question credit (though I'd still ask for it in your email to help). The crawler did change how it's detecting some things, so it may just be that the change is the reason you are seeing more errors.
Keri
-
Comment removed, incorrect info.
-
help@seomoz.org is probably the right place for that. They are pretty quick to follow up
S
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Question About creating seperate websites or using a subdomain or just subfolders...Thanks!
I am working with a company who has created a reservation software...We have been advertising this software aggressively and have been doing well with companies coming on board...Let's call the company ABC and the url was ABC.com...Now they are launching a customer facing side of things that will have all the clients listed for consumers to book at their location...So an online marketplace...Like VRBO or AirBnB...They are taking the name of the software company and making it the url for the marketplace site...So now the marketplace is ABC.com and we need to figure out if we go with a new site for the software side or if we use subdomains or a subfolder.... Do we go with ABCSoftware.com - New root domain ABC.software.com - Subdomain ABC.com/software - Subfolder There are a few other intricacies with this...Not all the companies that use the software will be on the marketplace side...And people who book through the company but using the software have a url embedded on their site that books there directly...This booking costs the company less than a booking that comes through the marketplace so this needs to be kept separate... Thanks for the help everyone!
Moz Pro | | TheMarketingInitiative1 -
Noob question about keyword research
I have a client that does commercial building renovations. I looked at a lot of their competitors and did some googling to see what words people were using. Some terms such as commercial fit-outs, didn't really have any search volume. I did pick out some that had some volume, Google KW Tool said anywhere from 46 local searches for something like "commercial construction contractors" to 320 for "commercial construction companies". However, no data really shows up for local specifics like "commercial construction companies philadelphia". I tried looking at competitors in the Moz site explorer, but not too many were doing much link building to look at anchor text. Question 1) When it says "local monthly searches", is it defaulting to MY local area based on my google info? So if im in Philly area that local area is whats displaying? Question 2) I tried to run the same keyword list I pulled from Adwords tool through Moz KW tool, and it tells me some of the terms don't have ANY traffic! So know I am real confused as to whether the KW's i picked are good or crap! I attached image of the stuff. CnYyNb3
Moz Pro | | satoridesign0 -
I can't submit a private question
I'm trying to submit a private question but I get an error saying: We're sorry, but something went wrong. We've been notified about this issue and we'll take a look at it shortly. Cornel
Moz Pro | | Cornel_Ilea0 -
Pro member lost access to opensiteexplorer
Hi there Im a pro member but cannot access to opensiteexplorer. When using it, it send me to http://www.seomoz.org/ose/gopro Could anyone please fix it?
Moz Pro | | fleetway0 -
Question about a dramatic decrease in domain authority.
My personal website http://Bsalva.com has started to drop in both page authority and domain authority. This seems to be largely due to open site explorer not picking up all of my inbound links. Right now it says I only have one linking root domain, but I know this to be crap. I have quite a few followed links from well trusted and reputable sites. My page rank typically bounces between a 5 and 6. I should also have hundreds of inbound links. The other sites In my campaign monitor haven't taken such a hit so I'm starting to get a little worried. Does anyone know what might cause incoming links to not me recognized? they were just fine last month, and I can go find them on the web as we speak.
Moz Pro | | Bsalva0 -
Have been pro member for 1 month+ now, but 0 on page report
Currently i have a campaign running for 1 month+ now, it has 42 registered keywords and 40 of them already hit the top 50 (11 of them on top 10), but after i waited for 1 month , the on page report still 0 (yup not even 1 keyword) whats wrong? Please help I have 2 campaigns, the one in question is for http://ikt.co.id
Moz Pro | | IKT0 -
Where can I find all the guides that are availablel to pro members? i seem to be lost
hi, I am trying to find the following guide that I available to pro members but there is no clear way to find it. the-professionals-guide-to-link-building can some one give me the url to find all the pro guides? thank you! Vijay
Moz Pro | | vijayvasu0