Seomoz logging in
-
Hey,
The seomoz toolbar was permenantly logged in. But for some reason after a period of inactivity it now logs out and I have to relogin. I'm using firefox, what could be causing this?
-
Hey Gareth,
It actually looks like we are having a universal issue with the expiration cookie on our site. We are currently looking into the issue and are working on fixing the problem as soon as possible.
Thank you for your patience while we work on this problem.
-
what about chrome?
-
You're welcome, Peter. You should be able to change your cookie setting in Firefox 12 by going to the options section listed in the orange "Firefox" drop down at the top left of your browser. This is definitely where you find the settings on a PC, but I think it may be different on a Mac.
-
thanks chiaryn, does anyone know where the option is to change cookie settings in Firefox12? I cant seem to find it.
-
Hey Peter,
I see that you are being logged out in Firefox. If you've upgraded to Firefox 12, they have changed their default settings to clear cache and cookies each time the browser is closed, so you may need to change the default so that it doesn't remove the cookies each time you close the browser.
I hope this helps!
Chiaryn
-
Same Log Out issue using IE as well.
-
I've been having similar problems, although not just with the Moz toolbar, but with the whole site.
I emailed support and they are doing some changes with cookies, see below. Also the info about Firefox could be relevant, but i haven't tried as yet.
Hey Justin,
We have updated the way we handle cookies and currently if you visit the Q&A forum it will reset the remember me option. This is because Q&A is a separate application and the updated hasn't rolled out to it yet.
Another thing you will want to check those is your cookie settings. When upgrading Firefox it will reset your cookie settings to clearing them when the browser closes. Regardless, what browser you are using it is good to go check out those settings.
We will have the Q&A issue fixed soon though!
Kenny
Hope this helps
-
Same, I use chrome and always logged out. Asked tech help but said check cookie settings... but all seems ok
-
I use Chrome and the same thing is happening to me, even with the "remember me" box checked.
-
I am being logged out too.
If possible I would like to remain logged in.
-
I've noticed the same problem with the site. I wonder if it's related to the other issues SeoMoz has been having lately.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
SEOmoz crawler not crawling my site
We set up a new campaign in SEOmoz on Friday. It is my understanding that the preliminary crawl can cover up to 250 and this has been our experience in the past. However, the preliminary crawl only went through 2 pages. This is a larger eCommerce site with many pages. Any ideas why more pages weren't crawled? We set up the campaign to track at the root domain level.
Moz Pro | | IMM0 -
Does SEOmoz have a tool to find mirror sites?
I heard from a company that is trying to get my clients SEO business that they discovered multiple sites mirroring our site's content. Does SEOmoz have a tool to find these websites? Or does Google?
Moz Pro | | thomas.wittine0 -
Geo / Location-Based Local or City Level Rank Tracking in SEOmoz
Is location-based rank tracking going to be a feature in SEOmoz any time soon? I've seen in a few other company's tools that I can select a city in which to center the search around, for example... if I track the keyword "pizza" and set it to check rankings for "Seattle", it would give me different results than I've I selected "Milwaukee". The reason for the variation in results is due to maps listings in the results sometimes. So, my question is, will location-based rank tracking be coming to SEOmoz soon? Scott
Moz Pro | | OrionGroup0 -
Problem with seoMoz keyword tool and rank tracking?
hi all, so i get another problem with rank tracking. We’re unable to retrieve your ranking. and keyword difficulty tool The Keyword Difficulty tool is currently unresponsive due to difficulties with real-time rankings retrievals. We apologize for the inconvenience and are working to fix it. i seem to keep getting this error messages these past 2 days and this is affecting the numbers on my campaign (history n analysis) can someone tell me what's wrong? thanks,
Moz Pro | | BSutandio0 -
Does SEOMoz ever work?
Hi, I've signed up for the free 30 day trial and I'm on the edge of not actually subscribing to the service. I go through the Q & A boards which I find really interesting and hope I can add value there in the future, but the tools interest me more (and this is where the issue lies. Do they ever work? The Keyword difficulty tool just constantly says to come back in 20 minutes and I don't think the Rank Tracker has worked for at least half my freebie 30 days. Have the tools always been this flaky or is it a blip?
Moz Pro | | orlandovisiting1 -
Report notification emails (SEOmoz PRO Application ) --- Is it possible to customise the sender email address and/or email signature
The ranking reports are great but is there any way of changing the sender email address to be our own, and have our signature appearing at the bottom of the email notifications? We'd really like to send them direct to our customers and save some time double handling.
Moz Pro | | Fatpublisher0 -
How to Stop SEOMOZ from Crawling a Sub-domain without redoing the whole campaign?
I am using SEOMOZ for a client to track their website's performance and fix any errors and issues. A few weeks ago, they created a sub-domain (sub.example.com) to create a niche website for some of their specialized content. However, when SEOMOZ re-crawled the main domain (example.com), it also reported the errors for the subdomain. Is there any way to stop SEOMOZ from crawling the subdomain and only crawl the main domain? I know that can be done by starting a new campaign, but is there any way to work around an existing campaign? I'm asking because we would like to avoid the setting up the campaign again and losing the historical data as well. Any input would be greatly appreciated. Thanks!
Moz Pro | | TheNorthernOffice790