GA stopped tracking traffic, suddenly, why¿? :-/
-
2 days ago GA stopped receiving data. It only stopped for one account of all my projects. At this moment there are 5 persons navigating the site and these days there where numerous visitors as they contacted the support team thru the site.
GA says that it's receiving the code, hw, I checked it twice. The tracking code is located below the footer, in the body. It was there for few years.... I also checked if there is some js conflict, negative.
Is there something that could make the tracking to stop? Does anybody experienced similar problems¿? Should I be worried...¿? (and with SEOmoz server with issues not sure when will see new results.......)
EDIT: In Web Master Tools I see results for indexing, with yesterday date, so I assume that the site crawling is ok and must be GA issue.
-
Ok, profiles made, now to wait to see some results.
Do you think that the profile that I already have could be ok as raw, there are no special changes, and for the working one use one of new¿?
I'm more interested in new data than the past one, but not sure if in some moment not having the past data could make me loose some calcs....
-
Hi Paul, make a lot of sense. Thank you for this guidance.
I'm going to do it in few hours, will post any question if I have.
Thanks again!!
-
Milos, it's a strongly recommended best practice that you actually have at least 3 profiles, for your website in Google Analytics.
One profile is completely raw - no filters are ever applied to it. That way you are guaranteed to capture all raw data even if something goes wrong elsewhere.
Another profile is a test profile. This is where you add new filters, customizations etc so you can check whether they work as expected.
The third profile is your actual working profile which only contains filters, customizations etc that have already been tested and checked in the test profile before copying them across.
The profile you have now will likely need to become your working profile since it's the only place you have full current data. When you create the new profiles, they won't have any existing data in them, so good idea to get them set up as soon as possible.
Then get into the habit of never adding anything to your working profile without trying it in your test profile first, and never do any customization to your raw profile.
Make sense?
Paul
-
Hi Sanket,
confirmed was the filter.... Visits started counting already.... Will keep it all in mind for any possible future need.
Thanks Sanket
-
Hi Milos
Update Google Analytics Settings is in built plug in of wordpress if your site is in wordpress then you can apply this setting and republishing means if you have done any changes in your site design and it is look like new site then you have to upload that content again.
Please check your GA code in source i think you have done mistake over there. Have you copied the complete code provided by Google Analytics and pasted it into the header tag ? i think after this you can get your solution.
-
Hi Sanket
- I have checked javascript code and it's GA's default for root domain and subdomains.
- What do you mean by republishing the site?
- I`m not able to find the option to Update Settings...
BUT, looking for options you wrote, I found that I applied one filter in the profile.... For one subdomain... And, it's very possible that was not filtering no data.....
I think that you can add it to your list, special for newbies Hw, not sure yet if really was that, but dates are same....
Thanks!
-
Hi
Have you republished of your site? you must republish your site in order for any changes you have made to take effect In this issue and you can also "Update Google Analytics Settings". Is your JavaScript code doesn't contain any error? Apply these all points for getting tracking back to Google analytics.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google Analytics - Referral traffic being reported as Direct traffic
Hi, I have a link on my www homepage to another subdomain website. Both websites are served on https, and have independent Google Analytics properties. However, the traffic from the www site to the subdomain site is being reported as Direct, and not Referral traffic. Any ideas why? See image provided for context... RCn6HER
Reporting & Analytics | | RWesley1 -
Help! Need to Get Traffic Back Up in Saturated Market
I was looking in one of my client's Google Analytics profiles, and noticed that they had two major drops in traffic before we started working with them—and they've never really recovered. The first, and most significant drop was around January 2015. And then the again, but not as drastic of a drop, was around September 2015. They are a heating and cooling company, but they are located out west so this shouldn't be a seasonality thing. Here is a link to what the BIG drop is traffic looks like in January 2015: http://imgur.com/a/Y1s8U To get a clearer picture, here are the numbers for the overall website traffic:
Reporting & Analytics | | BlueCorona
September 1, 2015 - September 30, 2015: 30,923 sessions
September 1, 2015 - September 30, 2016: 13,768 sessions Year over year traffic to the website dropped by 55%. Here is a link to what year over year looks like in Google Analytics: http://imgur.com/a/TPdJQ Like I said, we weren't working with them at the time so I don't know specifics about what might have caused this, but their numbers have never even come close to reaching what they used to be prior to the noticeable drop after September 2015. Does anyone have any insights into why this might be? Was there an algorithm change back then that could still be impacting them? Any ideas how to get them back to where they once were? Any input is greatly appreciated! Thanks.1 -
Why would on-site search queries show up as referral traffic?
The site analytics have been set up for over a year and suddenly last month there was a huge spike in referral traffic (1100+ sessions). Upon further investigation, the majority of it was coming directly from internally, either as mysite.com or search.mysite.com and the landing pages from the referrals are all /search.html?query=* This was never an issue before so I'm trying to understand what could have changed. I'm following up with the client to find out if their dev team may have changed anything related to their search engine but I'm wondering if there may be another explanation. A few notes: previously mysite.com / search.mysite.com were not in the Referral Exclusion list. I've added them now but this was never an issue before. Thanks in advance!
Reporting & Analytics | | SEMnMs0 -
My domain as a sufix on GA reports
Hi, There's a friend of mine who asked me with some weird results on her sites' Google Analytics reports (http://esther-roche.es). I've searched the GA code and its GA account config and I've no clue about where this esther-roche.es is to remove it. Any idea? Thanks in advance, BzgPcAo.jpg
Reporting & Analytics | | Webicultors0 -
Does "not provided" affect the referral traffic data?
There is a discrepancy between what an referring site is showing as clicks back to my site versus what Google Analytics is showing. For example - They are stating that their site sent 100 clicks to my site. The GA data shows 25 referred clicks from that site. Could this be due to the "not provided" that hides most of the keyword data?
Reporting & Analytics | | devonkrusich0 -
A huge spike in traffic, mainely from social and organic
Hi there, We see this huge spike in traffic to our home page for almost a week now. When I check the source I see a crazy spike in Facebook traffic (25,630% change!!), Twitter and organic. The spike in traffic is to our home page alone. The bounce rate is much higher than avg. and time on page is shorter. Also, no. of new visitors to the site is higher than average. The traffic is obviously low quality and is hurting our site's statistics. Any ideas as to why this is happening? Many thanks in advance, Gal
Reporting & Analytics | | tomedess0 -
Google Analytics Goal Tracking Not Working
I am trying to install goal tracking for a client to measure leads from SEO, and I'm running into problems with the Google Analytics goal tracking not working. The only thing that I can think of that is preventing goal tracking from working is that the URL confirming page request URI looks like "contact/#contact-form-4475" and perhaps the hashtag is causing problems. I wanted to ask the community if any of you have run into basic conversion tracking problems like this, where you need to track form fills on a website via a confirmation URL/destination URL goal, and what you did to solve it? I appreciate any input on how to get data on conversions either by fixing the goal in GA or using a different tracking tool. Thanks!
Reporting & Analytics | | williammarlow0 -
Tracking PDF Downloads in Google Analytics
Hi, I work on a site that allows users to download whitepapers after filling out a form. Once they do this they are redirected to a URL which is the PDF. We use Wordpress and these documents were uploaded to the media center. I've tried researching how to track these downloads in GA, since the code is not present on these pages, but have read a few different answers. Anyone have firsthand experience? Thanks!
Reporting & Analytics | | tinarose0