Google haveing problems accessing part of my site
-
hi my site is, www.in2town.co.uk and for a few weeks now google has had trouble accessing part of my site.
Today googlewebmaster tools tells me that google is having major problems it shows, 123 pages where access were denied.
i have spoken to my hosting company who could not find a problem, so not sure what to do now. can anyone please give me advice on what the problem may be.
any help would be great
-
That's correct. I don't know the specifics, however in this case, I would assume the reduced frequency/volume would mean less trouble dealing with the hosting provider's internal challenges.
-
i have read it time and time again and do not understand how it can help. if you reduce the crawl rate then that means you reduce the number of pages and the number of times google visits your site or am i wrong
-
Fascinating how some problems can come up like this - it's not anything I'd ever seen - curious to see whether reducing Google's crawl rate will help.
-
i have asked about this problem on the google webmaster forum
http://productforums.google.com/forum/#!mydiscussions/webmasters/BogC5OZqdyM
and people are saying that it is a crawler issue with my hosting company,
they are suggesting a number of things that could be wrong which includes
Many hosting providers need to have mechanisms to throttle/limit either the number of requests or bandwidth to their customers sites.
However in this instance, they are not allowing for search engine crawlers which typically make numerous requests in quick succession. Significantly, their server's response is technically incorrect (RFC 2616), it should either not respond, or respond with a 503 (service unavailable). Google is aware of such incorrect 403s and will eventually try to crawl them again.To mitigate the issue somewhat, you can reduce your site's crawl rate in Google's Webmaster Tools
-
This confirms the need to get an expert involved - one experienced in these types of issues - a programmer or systems administrator type expert, not necessarily an SEO expert.
-
the site has been built from a template but this problem has only started to happen in the past month and the site is a couple of years old
-
unfortunately I don't know exactly what else to suggest. Who built the site? Is it a custom site, or was it automatically built using a hosting company automated site builder?
If it's a custom site or you have a developer you've worked with to build it, speak with them. if it's a site automatically built using a hosting site building system, only they can help resolve it. If not, you'll need to get a different site built. The problem you are describing should not be happening.
-
hi, when i put in http://www.in2town.co.uk on the tool you told me about it brings up some pages that are fine and some that are 403, and the 14th one down is the url as above. that comes up with a 403 however, when i just put the url on its own, it comes up as a 200, which is strange.
Have you got any ideas on what i should say to the hosting company. i have spoken to them a number of times and all i get is, everything is fine but it is not
-
When I put that URL in, I get a "200" "OK" response. If you get a "403 forbidden, you need to speak with the site systems (server) administrator to find out if they can pinpoint the problem. Something is broken on the site at the server level to cause that. Even if it's only intermittently broken.
-
hi, thanks for this. i have used that tool and it has come up with as an example the following
http://www.in2town.co.uk/news/parenting/parents-need-to-act-against-child-obesity 403 forbidden
i am not sure why this has happened and this is the same result as i am being shown in google webmaster tools.
-
One step I would suggest is that I would suggest using a tool like Screaming Frog. It can crawl your site and report on problems or broken internal links on the site.
I would also go into Google Analytics and go into the Content/Speed/Page Speed data. I would then expand the date range to cover from before they started listing problems until the day before you run the report (the current day can lag in updating in Google Analytics).
From there, look to see if there are any specific days where Google shows the page speed average (in the timeline chart) as being unusually high. There may be days that are more problematic than others.
Finally, with that same date range in place, I would filter down the list of pages in the speed report down to show me one of the pages Google lists as being unreachable. Then do the same with some others. See if Google shows any odd page speed times on those.
I would also then go to URIValet.com and run a check on some of those pages as well to see if URIValet shows the pages reachable and returning a proper "200" "okay" header message.
This is not a guarantee fix, however it can help bring answers.
-
the site is www.in2town.co.uk www.in2town.co.uk can you try it with the link and without the link, not sure why you cannot get on the site but will be interested to find out.
this problem of google have access errors has been going on for some weeks now and i do not understand what is going on
-
Hi Claire,
I was able to view your robots.txt file but nothing else. I can't seem to get to the site. Is the URL correct?
Dana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Can't get Google to index our site although all seems very good
Hi there, I am having issues getting our new site, https://vintners.co indexed by Google although it seems all technical and content requirements are well in place for it. In the past, I had way poorer websites running with very bad setups and performance indexed faster. What's concerning me, among others, is that the crawler of Google comes from time to time when looking on Google Search Console but does not seem to make progress or to even follow any link and the evolution does not seem to do what google says in GSC help. For instance, our sitemap.xml was submitted, for a few days, it seemed like it had an impact as many pages were then visible in the coverage report, showing them as "detected but not yet indexed" and now, they disappeared from the coverage report, it's like if it was not detected any more. Anybody has any advice to speed up or accelerate the indexing of a new website like ours? It's been launched since now almost two months and I was expected, at least on some core keywords, to quickly get indexed.
Technical SEO | | rolandvintners1 -
Google Indexed a version of my site w/ MX record subdomain
We're doing a site audit and found "internal" links to a page in search console that appear to be from a subdomain of our site based on our MX record. We use Google Mail internally. The links ultimately redirect to our correct preferred subdomain "www", but I am concerned as to why this is happening and if it can have any negative SEO implications. Example of one of the links: Links aspmx3.googlemail.com.sullivansolarpower.com/about/solar-power-blog/daniel-sullivan/renewable-energy-and-electric-cars-are-not-political-footballs I did a site operator search, site:aspmx3.googlemail.com.sullivansolarpower.com on google and it returns several results.
Technical SEO | | SS.Digital0 -
Any problem with launching a redesigned site early without a few product categories?
Hello, My client wants to launch a redesign early, problem is they want to do this without a majority of their product pages, since the bulk of their sales aren't from these missing categories, will the resulting 404s hurt them? What is up, is the major pages structured around their primary keyword, most of their sales isn't from the product pages, but from the quotes turned into sales. Big ticket items aren't sold through the cart, they are call or email for quotes and normally those quotes are turned into sales once they realize the price is better. We will be adding these missing categories and products, just one section at a time. Since 404s don't hurt, and we don't rank very well from the products missing, should I be concerned about any thing else? Thank you
Technical SEO | | Deacyde0 -
Switching site from http to https. Should I do entire site?
Good morning, As many of you have read, Google seems to have confirmed that they will give a small boost to sites with SSL certificates this morning. So my question is, does that mean we have to switch our entire site to https? Even simple information pages and blog posts? Or will we get credit for the https boost as long as the sensitive parts of our site have it? Anybody know? Thanks in advance.
Technical SEO | | rayvensoft1 -
Sitemaps for Google
In Google Webmaster Central, if a URL is reported in your site map as 404 (Not found), I'm assuming Google will automatically clean it up and that the next time we generate a sitemap, it won't include the 404 URL. Is this true? Do we need to comb through our sitemap files and remove the 404 pages Google finds, our will it "automagically" be cleaned up by Google's next crawl of our site?
Technical SEO | | Prospector-Plastics0 -
Are lots of links from an external site to non-existant pages on my site harmful?
Google Webmaster Tools is reporting a heck of a lot of 404s which are due to an external site linking incorrectly to my site. The site itself has scraped content from elsewhere and has created 100's of malformed URLs. Since it unlikely I will have any joy having these linked removed by the creator of the site, I'd like to know how much damage this could be doing, and if so, is there is anything I can do to minimise the impact? Thanks!
Technical SEO | | Nobody15569050351140 -
Site problem
I moved a site earlier on in the year to a better server www.keyrs.co.uk, my main keywords being equity release - equity release calculator and equity release schemes. Since this happened the ranking have gone down and the schemes and calculator terms and have hit positions 7-8 when they were 2-3. basically my question is open to all, i am looking to see what the problem is with these pages as it is driving me nuts. All tools on SEO moz show the pages are doing well, however i must be missing something. Mike
Technical SEO | | TomBarker820