Best E-Mail Service For Customer Reviews
-
Hello Moz Community,
I manage an online wallpaper store. The site is totalwallovering.com We already have a 5 star review form in place on all product pages with rich snippets.
I want to set up my own system for e-mailing customers two weeks after they purchase wallpaper from us, in effect asking them leave us a review of the product. Most people are generally willing to do so if they get a reminder. So far in the past 6 months since we have added the review form we have gotten eight reviews.
I got a call from Trustpilot last week and I really liked their system ALOT but I am unwilling to pay $600/month. I would rather have all of my reviews on my own website.
I literally have thousands of past customers and would like to bulk upload them into the system so that I can generate hundreds of reviews quickly but if that is not possible I can just start with the customers I get today.
I am open to any suggestions. Thanks
-
i ran into the same problem
i now use shopperapproved and they're quite cheap (http://www.shopperapproved.com/pricing.php)
you can email customers a link, put javascript code on your thank you page so that they get a customer survey and then they get emailed a request to do a full survey later on
plus you can feed it to google
-
You might find some interesting points in yesterday's Moz Blog post about getting reviews the right way for local businesses. http://moz.com/blog/getting-reviews-the-right-way-for-local-businesses
-
Hi Wesley,
I am using Constant Contact for rating requests. I have had good luck breaking the customer history up into 1 month chunks, and also including the customer's first names in the file of contact info I upload. That way the past customers get a semi-personalized email that starts like this...
Hello Mike,
Please tell us how happy you are with the tools you purchased back in July 2013.........
My guess is that I will reach some point as I go farther into the past where the number of good reviews I get becomes minimal, and then we will stop at that point.
We do use Shopper Approved to collect and publish the ratings. I know there are divided opinions over if it is better to collect them on your own site or use a service. I like using a service because: 1) it is easy, and 2) I get Stars to show in my PPC ads.
-
Hi Wesley,
you can check www.testfreaksdata.com , they are providing reviews service for ecommerce sites what you need. Their service is quite good and much cheaper option if you compare with Trustpilot.
Thanks,
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
PPC: How do we get our reviews into AdWords?
Hi there, I know that Google have sadly discontinued ratings extension in AdWords but does anyone know a get-around for this? If possible, we'd like to show off the good reviews we have from Google My Business' Knowledge Panel in our ads. We're an online product/service so I don't want to link GMB through the location extension if possible (it doesn't make sense for anyone to pay us a visit in real life). Is there a better way of linking our AdWords to our GMB or is there an alternative extension/ AdWords feature we can use to get review ratings in our ad? Thanks 🙂
Reviews and Ratings | | Fubra0 -
Client wants to delete Google My Business Due to Bad Review
My client has received a bad review on Google and although has other good ones, wants to delete the current Google My Business page and open a new one. I disagree with this strategy but need some evidence to back it up. They are ranking well and so I don't want to upset the cart. I need reasons not to in terms of potentially harming rankings. Am I right that this could impact?
Reviews and Ratings | | AL123al3 -
How can I filter reviews that use profanity while using schema markup?
Google released new guidelines last year governing how schema markup is to be deployed on a website. One of those guidelines states that reviews on your site must not be filtered or altered to receive the benefit of schema markup. After my client was slapped on the wrist by Google for ignoring their Webmaster guidelines (and our advice ahem) they removed all filtering from the websites. However, being a family friendly company it is a requirement that no profanity be displayed on the website. Google's guidelines are not entirely clear about what to do. They state: "Profanity and vulgar language are discouraged. Reviews should be appropriate for a broad and diverse audience. Consequently, reviews containing vulgar or profane language may be ineligible for use." and... "Critic reviews must allow for customers to express both positive and negative sentiments. They may not be vetted by the business or restricted by the content provider based on the positive/negative sentiment of the review before submission to Google." The issue is that we need to vet the reviews to remove profanity, yet that may be triggering for Google. Any thoughts?
Reviews and Ratings | | brettmandoes
Source: https://developers.google.com/search/docs/data-types/reviews1 -
Motivating Clients to leave reviews
We are a bankruptcy law firm and therefore getting clients to post a public review is challenging, as they don't wish to disclose the fact that they filed for bankruptcy. I recently audited our local competitors. Most just have one or two reviews. But 2 firms in particular have 6- 10x the amount of what is "normal" for our practice area, and in addition they are 1.) all 5-star reviews 2.) the only review they had ever posted by that person (seems unnatural that your first and only review is of a bankruptcy attorney). This is the exact same fact pattern for both attorneys, so I am wondering if they are using a special tool or some how incentivizing clients to leave a 5 star review...is there any way to know if they are using unethical practices? So my question: how do we motivate happy clients to leave a public review when they the nature of our practice is a private matter? Is there a helpful tool or method people have found good success with? Is there a way to leave anonymous or first name only reviews on Google Plus? We have a lot of review on the testimonials section of our website, but clients who submit ask us to change their name for privacy. Could we somehow post these on Google Plus for the clients, while still keeping within the regulations of Google? Thanks in advance for your insights!
Reviews and Ratings | | JulieALS0 -
Indeed reviews
Hi guys, Is there any way I can respond or have a review deleted from one of my clients' profile on Indeed.com? Is there a mediation process of any sort? Thanks.
Reviews and Ratings | | echo10 -
Why ratings (no. of reviews & stars) still not showing in search results?
We implemented Schema and submitted the pages (with actual ratings and reviews) to Google Webmaster's Structured Data Markup tool a few weeks ago, but the ratings (stars and no. of reviews) are not showing yet. How long do I need to wait? TIA!
Reviews and Ratings | | zpm20140 -
How to display reviews from review sites on your own website?
Is there a good way to display reviews that people have left on sites like Yelp, City Search, Google, etc on your own website without triggering duplicate content issues? It's hard to get reviews, so I'd like to make the most out of the ones that I get.
Reviews and Ratings | | atstickel0 -
Google plus review - how to ask
I found a way (finally!) to find out which of my customers who have a gmail account have also a Google plus account. That helps a lot. We use to send handout reviews or video instructions about how to create a Google plus account...and it didn't go to well. Now that we know they have a G+ account , all we have to do is ask for a review; how to do this?
Reviews and Ratings | | echo1
What are the latest strategies so that the review will stay there? have them log in, search for the business name and write the review? give them the direct link? is the searcher's path important? should we look for users who are engaged more in their circles? Thanks!0