Moz Campaign Error
-
A lot of links seem to be broken or glitching with the Moz Campaigns dashboard.
For whatever reason moz decided to archive my campaigns without permission. It then will not let me activate them again, forcing me to recreate them. When I go to the campaigns page, it will not show me my active campaigns, including ones that I have just made and it is impossible to get to them unless I save the campaign id and manually navigate to it in the browser.
This has been tested on every web browser, so it is not some kind of user error or browser thing on my end.
How can I get to my active campaigns since Moz will not show them to me?
-
Hi Noah,
I've looked in our help desk queue under both your username and your company name, and I'm not seeing any tickets from you. If the link Erin gave doesn't work for you, you can also email help@moz.com and we can help you that way.
Thanks,
Keri
-
I'm glad that customer concerns are a priority here. Should not take this long to get some kind of solution to a problem
-
I tried to activate them before creating new ones. So there would have been no limits issue.
-
Hi Noah,
Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Sorry to hear you're running into this! It looks like your campaigns were archived back in April due to a billing hiccup.
I'm seeing your active campaigns under http://analytics.moz.com/manage-campaigns#active, and your archived campaigns under http://analytics.moz.com/manage-campaigns#archived. The reason you currently aren't able to unarchive your older campaigns is because activating them would put you over your account limits. Have you tried archiving your newly created campaigns, and re-activating the old ones?
I don't want to share your campaign details over the intewebz, so if you're still running into issues, contact us Helpsters. Can you also send us screenshots of any error message you're seeing?
We look forward to hearing from you, and happy Monday!
Erin
-
Yes. As I said, all my campaigns were archived for some reason. They have that link to activate, but it will not work.
There are a lot of links throughout Moz Pro that acts like this.
The only way I can use any of the tools is if I scroll to the bottom and click "research tools"
If I just try to go to the products it acts like I am not signed in and gives me a pitch to signup
Also, when I try to save changes to a new campaign I get the following, "
Oh no! Looks like the page you were trying to access is temporarily down."
-
Noah, if you go to http://pro.moz.com/campaigns and click the Archived tab, do you see the campaigns there?
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Is there a way to find out with which keywords are we ranking currently without entering them as part of the campaign?
I was able to do this on Ubersuggest and there I had an idea, which was helpful because part of our first attempts on SEO, on a relatively new company. Is there a way to do this here?
Product Support | | LendonMarketing0 -
Unsolved Performance Metrics crawl error
I am getting an error:
Product Support | | bhsiao 0
Crawl Error for mobile & desktop page crawl - The page returned a 4xx; Lighthouse could not analyze this page.
I have Lighthouse whitelisted, is there any other site I need to whitelist? Anything else I need to do in Cloudflare or Datadome to allow this tool to work?1 -
I have a draft campaign that isn't going active no matter how many times I "finish." Please help..
How do I get my campaign to go active? I am currently using the 30-day free trial.
Product Support | | JOhnClarkMartin0 -
I have a client who wants to have their own Moz login. I want to move them out on to a new plan from the Standard (5 campaigns) plan. Can I do this?
For years I've been managing campaigns in Moz through Moz Pro. This enables up to 5 campaigns. One of my clients wants access to their campaign and are happy to pay for a new Moz Standard account just for them. My question is - can this be done? They would like my company (or more specifically me) to still have admin access to the account. I'm confused as to whether multi-seat is the right way to go? I don't want my client to login to my current Moz Pro account as I have other client's campaigns on it. Can anyone help as to the best approach.
Product Support | | T_Cooper0 -
Problems adding mention queries to my campaigns in MA !! ??
Hi I've tried adding new mentions for a couple of different campaigns recently, once today and once yesterday. I'm entering the query name and search query but the 'preview this query' button stays 'dull' and cant cant be clicked so i cant preview the query to then add the query/mention. Is there a bug with this feature at the moment ? anyone else having probs or adding mentions ok ? if someone from moz could confirm asap much appreciated ? All Best Dan
Product Support | | Dan-Lawrence0 -
Maintenance Alert: Moz Analytics + Pro unavailable for Maintenance tonight from 7-7:30pm PST
Hello! We've posted this within the apps, as well as on our social channels, but I wanted to share it here as well. We are doing required database maintenance tonight starting at 7pm, Pacific time. This update will help make things work a bit quicker. Woot! The rest of the tools will still be available at http://moz.com/researchtools. Thank you for your patience!
Product Support | | jennita2 -
Has the Moz website update affected my data?
Hi Moz, I can see you are currently updating your website and regularly get either the new or old moz format when I log into my account. When I am in my account and Moz is in the new format my account info including keyword ranking & external followed links dramatically change. I am just trying to investigate if it is a moz issue with data or something else? Help would be appreciated. Thanks a lot, Beth
Product Support | | cmuknbb0 -
I accidently hit archive on one of my campaigns. How do I undo that?
How do I move a campaign from archive to active. I wrongly hi the archive button before I was ready.
Product Support | | Swecky1