Citation verifications with phone trees
-
We have several clients whose practices have phone trees enabled for their primary number, which means we aren't able to send automated verification calls for Google, Yelp, ExpressUpdate (Infogroup), YellowPages, etc. Sometimes our clients are able to temporarily disable their phone trees, and sometimes said site's support teams manually verify for us once we have proven our association with the businesses. We just wanted to reach out to see if anyone had alternative solutions or workarounds, since phone trees usually cause a significant hangup. Thanks!
-
Hi Miriam,
I'm sorry to hear that phone trees are an issue for you, as well. Yes, other than the hope of temporarily disconnecting the phone tree, our only other option that we have found is to set up an @domain email and work with a site's support with that added authority. I hope that your teammates have some additional suggestions; looking forward to your response!
Jack
-
Hi Jackson,
Yes, I'm not a fan of phone trees either, particularly as Google doesn't really like them (they prefer numbers that connect directly), and what you've described about temporarily disabling them for phone verification has been the main advice I've seen for some years on this. However, and here's something interesting, Mike Blumenthal recently reported that verification options may be emerging that could bypass phone verification: http://blumenthals.com/blog/2016/02/15/google-mybusiness-now-surfacing-web-verify-option-2/
As for replacing a phone tree with something other than a live human being who directs calls to staff, I'm afraid I don't know. I will ask that some of my teammates pop by to see if anyone has any further suggestions about this.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Citation Quantity vs Real Links
Hi Everyone, I've got a question about citations. My website is in a niche where there are 3 main competitors - ourselves and two other sites. We have around 300 citation links and around 50 high quality links within our niche from people like bloggers, editorial links within news sites etc. The other two competitors have 900 and 2000 citations each, but nothing else. None of the high quality links we have worked hard over the past year to get. We're generally ranking lower than the other two sites. Should we focus on getting more citations to "catch up"? Until now we haven't because we've been worried a lot of the citations our other competitors are on look spammy, but it seems whatever we do we can't beat them. On the face of it though, we are a better company with a better site and we've got more/better real links, so I'm starting to wonder if citations are holding us back.
Local Listings | | rswhtn0 -
Changing the business name in citations and GMB
In Australia, some businesses are Pty Ltd (Proprietary Limited) hence, their business name ends with xxx Pty Ltd. How accurate do we have to be when building citations or updating citations that Pty Ltd is included in the business name? We've got clients who have left out Pty Ltd in their previously built citations and we're wondering if it's worth the time to actually update them to include Pty Ltd. Also, does changing a business name affect its rankings? This is more than just "Pty Ltd", it's changing from XYZ to ABC. We've previously had to change a client's address on their GMB and this had a negative effect on the client's rankings. Will changing the business name have an adverse effect? Thank you in advance for your advices!
Local Listings | | Gavo1 -
Express Update Error: Phone Call Verification Looping
In the latter half of the year I've noticed some changes with Express Update. When I get to the phone call verification point, everything works fine. The call goes through, I get the code on my screen and input it. However, what I've noticed is that the voice prompt says everything is complete, but on the screen it doesn't go to the dashboard. It loops back to the phone call verification phase. Every time I've had this issue, which is about 6 - 7 times now, I send an email to Infogroup and they tell me to customer support. Each time they tell me that their system has a bug. Express Update has not worked for almost 6 months now. The person helping me will always ask if I'm an SEO company. If you say yes, they will start pushing a new package. I'm just checking if anyone else has had this issue. I'm not sure if this is how they are vetting SEO companies. I'd like to make the phone call verification process easier.
Local Listings | | JasonKhoo0 -
Local Citations Name
Hi Everyone, I am creating local citations for a company, let's call it "Gray Marketing". That is their legal business name and has been this way for about 23 years. Recently (over the past year) they have been going by the name "Gray Marketing and SEO". They had a new logo made that appears on their companies website and location. When creating local citations. The four primary aggregators (Axicom, Localeze, Infogroup, Factual) have the legal business name. My question is, should I change it to the new name or leave it as the legal business name? Side note: I am not able to change the legal business name on Axicom. Any advise would be awesome, thanks. -Michael
Local Listings | | Mike.NW0 -
Do Citations help will all local rankings/Pages on my website or just the page it's linked to
Hi All, My ecommerce site has different category/landing pages for each of my branches . I'm currently getting some more citations done as wondered the following Is it a general rule to say, that the more citations you have the better as long as they are consistent and free? Given that I have different categories /landing pages showing the NAP of my individual branches along with unique content, should all these extra citations help with local rankings across my whole site or is it usually just helping the specific localized webpage it's pointing to ? I can get a company to help me do my citations but to do all the branches, it is going to be quite expensive. Is citations quite a big individual SEO factor in local search as opposed to on page seo factors etc etc. Any advice greatly appreciated. thanks Peter
Local Listings | | PeteC120 -
Local Citations
So we are working on our citations. Now the issue is (not really an issue, but it is definitely very annoying) is that we have multiple locations. I get that you need to then have multiple listings. Where I get baffled is that I have read that you will then need to have more than 1 google + account for the different addresses. That seems like a lot of work to keep two google + accounts updated. Is this a must for SEO purposes?
Local Listings | | blackrino0 -
Local SEO citations
Hello all 🙂 I've just started doing some local SEO citation stuff, using Whitespark. I'm wondering if it's a good idea to run different searches/listings for different keywords for the same business? For example, 'digital marketing manchester' and 'website design manchester' - or would you simply just do one keyphrase? All help appreciated!
Local Listings | | Seabrook
William0 -
Citations for multiple practicioners in an office (real estate, dentists, etc)- Best Practices
We're just about to breakout our citations as we've added listings for a few real estate offices and dental offices for the individual real estate agents/dentists. I didn't see any discussions on best practices, so I thought I'd start the discussion (please point me elsewhere if I missed it) 1. Is it even a good idea to build citations for a practitioner in an office (Dr. Who, Dentist, in addition to Whoville Dental Office)? 2. Name will be different, address will be the same, but what about phone #? Should they use the office phone # and their extension? Or a separate (cell) #? 3. Website citation: Should it go to their "profile" page on the website? Or home page? Thanks in advance for any input 🙂
Local Listings | | AvalancheSearch0