When will Rank Tracker be mended
-
I have been waiting for many days now to use rank tracker but it is still broke. when i put the keyword into rank tracker the wheel just goes around and around and brings no results.
Can anyone from the semoz team let me know when it will be mended
-
sent you the info. customer service should be the most important thing
-
Email me the ticket information and I can also look into it for you. You should have gotten an automated email right after you submitted your ticket with a reference number you can use to check on the web, and a reminder that the help desk runs Monday-Friday so you can't always count on an answer on the weekends (not sure when you submitted your ticket).
-
Keri, can you wake someone up there please as i have just checked my help desk ticket which was eleven hours ago and it says the following
Awaiting assignment to a help desk operator
Not being funny but this is not very professional and we are paying good money to receive a second rate service. the rank tracker has been down for some days now, so i am just wondering why we are paying the money we pay when it has not been sorted out and why after eleven hours no one has got back to me and it says that it is awaiting assignment.
I need to see an improvement if i am going to stay with seomoz
-
I have checked my spam and nothing there, i cannot believe that it is still broke. i will contact them again and see if there is any life there lol
-
Hi Diane,
Like Highland said, the help desk is the best place for this type of question. This is the Q&A forum, which is more appropriate for general SEO questions.
Have you checked your spam filter for a response, or looked on the for your ticket? I remember you mentioning problems with the help desk in Q&A this summer yet we looked at the ticket and saw the help desk did respond, so I'm wondering if part of the problem could be email notifications. If you send me an email at keri at seomoz dot org with your ticket number, I'll look into it from this side.
You might also add your two cents into this survey in the blog post about what is your idea of a perfect rank tracker. http://www.seomoz.org/blog/what-does-your-ideal-rank-tracker-look-like-we-want-to-know
-
i have sent them an email and still not heard anything back, i have contacted them before over issues and never received an email
-
Have you tried help@seomoz.org? I bet you'd get a faster response.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Is the MOZ Community Ranking broken?
I have been busy and away from MOZ for a while, but over the years I have been an active member of the community. I have over 2000 Moz points and usually if you haven't been on in the specified time period you become unranked, however this usually updates in 24 hours of logging back in. I have been active again since Sunday and I am still unranked yet I have gained several more points answering a couple of questions. My question is - have I missed something and the system has changed (not according to the top users table) or is the system broken?
Moz Pro | | Matt-Williamson0 -
Competitor Ranks Highly Despite LOTS of Duplication
One of my Moz campaigns tracks my main competitor. I can't get over the fact that this competitor continues to rank well despite having thousands of duplication issues while I currently have less than 10. Our websites are similar both structurally and product-wise. The two images attached include OSE comparisons for the keyword "kraft envelopes". My competitor ranks #2 for the term, while I rank #9. I don't get why! And again, looking from a top-level perspective, MOZ shows that my competitor's website is full of duplication issues and other problems while my site is healthy as a horse. All responses are greatly appreciated. QmSlfET.jpg 9CDny60.jpg
Moz Pro | | jampaper0 -
Keywords rankings compared competitors not working
Hello, My keywords rankings compared competitors is not working : http://screencast.com/t/x88Z6tXB2r For months I've never have any stats in the competitors columns, why ? Thank you
Moz Pro | | JeanlouisSEO0 -
Rank page1 but not getting any clicks !!
Hi everyone, I am on page #1 position #2 with my keyword but doesnt get any clicks !I desperatly need your help. Here are some info about my site. what do you think the problem is? Thanks for your help. -My keyword's Global and Local montly search is 1300 (exact) -Seomoz Rank Tracker shows that I rank ( on Page #1, Position #2 in Google / United Kingdom) -I use always private browsing to check my rankings -my domain is a .com and I bought the domain name from godaddy -Hosting is 1&1 and their server is in Germany. Which is a shame, I ve just realized 😞 -My site ranks on Google.uk (The web) but doesnt rank Google.co.uk (pages from uk). Is this the problem? I ve just change the target country to United Kingdom using webmaster tool. Will it help? Thanks a lot
Moz Pro | | Jorenr0 -
Rankings Check and Googles Quality Guidelines
Hi, I am trialing SEOmoz at present. What i dont understand is how come the rankings check, which presumably involves sending requests to Google, doesnt contravine the Google quality guidelines and cause a website to be penalised. Sorry if being a bit dim - but if anybody could explain it would be really helpful cheers stayin
Moz Pro | | stayin0 -
<bs>Will someone give me a "thumbs up" so I can become an Authority and get my SEOMOZ T-Shirt?</bs>
<bs>I have helped many people (probably 100s) here in the forums. My fingers are swollen and I can't answer questions right now. I want my SEOmoz t-Shirt for becoming an Authority, but I'm a few points shy. Any help would be appreciated.</bs> Watch people give me a thumbs down. LOL
Moz Pro | | Francisco_Meza3 -
"Wed" flag in the ranking repport
Hi seomoz, Sorry to bother you with that "noobie" question but i was wondering what can the wed flag" mean in the repport ? A crawl just ran this morning so i guess it's not some kind of calendar "issue" unless the crawl don't run on every keywords ?? Thanks for the enlightenment 😉
Moz Pro | | mywebshop0 -
SEO pro tool ranking section
Hi, I look this morning on the rank checker for my site and it said 127 KW's had improved with 11 Declining. Just refreshed it..... 105 improved with 60 declining???? Why is this - i havent changed anything with the past wk!!!! thanks
Moz Pro | | wazza19850