Google Places phone number question
-
Hi,
A hotel/resort has a main phone number of 1-234-567-8901. This phone number is consistent in over 50 directories.
However, they have a spa and restaurant with the same phone number. The front-desk answers the phone and routes the call to either the restaurant or spa.
The name of the spa and restaurant are also found in the local listing directories under different DBA's with the same phone number as the Hotel/Resort.
For example:
ABC Resort - 1-234-567-8901
Spa Cuts - 1-234-567-8901 (same address as ABC Resort)
The Spa - 1-234-567-8901 ) same address as ABC Resort)
Will this phone number that is used by the 3 separate entities penalize the Google listing placements for the actual Hotel/Resort in Google Places?
Thanks everyone!
-
Thanks to everyone that answered, it looks like I will have to go back through the directories and correct both the spa and cuts. OUCH LOL
Thanks again!
-
Hi HawkTV1,
Thanks for coming to Q&A to ask your question. I'm the Local SEO Associate here in the forum. Situations like yours can be very confusing for the business owner, so I do empathize. In thinking your question over, I believe that this part of Google Places Quality Guidelines may apply to your resort:
Some businesses may be located within a mall or a container store, which is a store that contains another business. If your business is within a container store or mall, and you'd like to include this information in your listing, specify the container store in parentheses in the business name field. For example, Starbucks (inside Safeway).
If you want the three businesses to be treated as 3 separate entries, and to be eligible for 3 distinct Place Pages when the are all inside the same building, you will need to get:
1. a suite number
2. a unique, non-redirecting local area code phone number
for the other 2 businesses. Then, if desired, you could have the business titles read along the lines of:
Spa Cuts (inside ABC Resort)
This should be a correct way of doing things. However, if you have the restaurant and spa listed in 50 other directories with an address and phone number that doesn't match the new address and phone number you would be assigning to the two businesses, you are likely to run into a serious problem. Google may become 'confused' about the validity of the information you've provided.
This being the case, your task would also include going to each of those listings and adding the new suite # to the addresses and editing the phone number. Big job! But it can be done.
Good luck!
-
I need to first clarify: your title is Google Places phone number question. The body of your question says: **This phone number is consistent in over 50 directories. **
So, if you are asking if having that number in other directories (Not in Places) for the Spa and for Spa Cuts, will cause the listing in Places to be "penalized," no it won't. BUT if someone goes in and reports that there is a problem with the site and shows Google these identical numbers, Google could potentially take you down until it is resolved.
I am assuming you do not have Places pages that are verified for the Spa and for Spa Cuts. If you do and the numbers are the same, I am shocked. Google will usually catch that.
My suggestion is that if at all possible get new numbers for the other two businesses and have them roll into the Hotel number. If someone calls the "old" or hotel number, they still arrive as they did before. If they call the new number they still arrive as before, but if there is a verification PIN on them, when it comes through the new number Google will have the new number listed. Either way, you are ok. Ultimately, you have three Google Places addresses which can' t be too bad.
Best
-
NAP (name adress phone) is a strong factor. This is new for me, but I think the power to show 3 results when the user search for the adress...
I'm sorry, my aproach is to use 3 phone numbers and 3 diferent names...
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Google confused by trailing slash
My client has a page with the URL https://www.corptexsystems.ca/training/. Google won't index this page because it has detected a canonical at https://www.corptexsystems.ca/training (without the trailing slash). I can't find https://www.corptexsystems.ca/training without the trailing slash anywhere in our site. All the other page URLs end with the slash. How do I sort this out and convince Google that https://www.corptexsystems.ca/training/ is the version to index? Thanks in advance for your help, SEO masters! -AK
Technical SEO | | AndyKubrin0 -
Web Page Dropped Out of Google?
One of our web pages seems to have completely dropped out of Google after featuring on page 1 for a number of years. It can't be a site wide issue as all other web pages are performing as normal. The page is http://www.contractormoney.com/income-protection/ and the key phrase it was performing well for was 'contractor income protection'. Any ideas??
Technical SEO | | Pete40 -
Remove Site from Google
How can I get my website out of google? I want all pages completely gone. Thanks!
Technical SEO | | tylerfraser0 -
Penalized by google. How to find out?
Our webpage performs very bad on some keywords relating to one product. At the SeoMoz-ranking page i can se we are number 9 but we have the highest (higher than our competitors) rating in almost every category (at least 25 of 30) on the keyword difficulty report. How do i find out why this is so, or if we have been penalized by google?On other search-engines (yahoo, bing etc) we are number one! And we have the highest pagerank among the competitors...
Technical SEO | | alsvik0 -
Site Hosting Question
We are UK based web designers who have recently been asked to build a website for an Australian Charity. Normally we would host the website in the UK with our current hosting company, but as this is an Australian website with an .au domain I was wondering if it would be better to host it in Australia. If it is better to host it in Australia, I would appreciate if someone could give me the name of a reasonably priced hosting company. Thanks Fraser
Technical SEO | | fraserhannah0