Why have I stopped receiving emails about crawl reports and rankings reports?
-
I used to receive emails weekly telling me a new crawl had completed and the reports were ready and also another email saying the new rankings and on page reports were ready to view - I am not getting these anymore. Does this mean these are still happening but I need to find them within the package or has something changed?
Thanks
-
Hi Abe
Thanks for the reply. I guess there are 2 main problems - the first being that we need these tools to help with our site and the second that we chose SEOmoz as it seemed like the best solution out there but it is expensive at $99 a month - is there any refund available for the period when the features are not available or is it possible to stop the account and then re-start when it is working again without losing all the data already setup?
Thanks
James
-
Hello James,
Our Rankings ran into these unexpected outage issues last week. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for our Rankings and the Keyword Difficulty tool is also currently unresponsive. Our engineers are working tirelessly through this holiday weekend to fix this for you. At this time, unfortunately, we do not have an ETA for when that tool will be up and running again. I thank you for your patience while we work to resolve this issue and I will update you when I have any further information for you. I am hoping for an ETA soon.
I apologize for any inconvenience this may cause and I assure you that this is our Top Priority.
Best,
Abe Schmidt
-
not at the moment. or rather, not that I know of. This problem with the google keywords tool API is affecting many other companies using this API - like Raven Tools.
I haven't come across anything that states when it will be resolved. quite painful for us who rely on it.
-
Thanks Marcus
Do you know if they have a timescale for fixing this because this is one of the main functions of the package?
James
-
there is a problem with the google keywords API, and so seomoz is unable to connect with them at the moment. that is why ranking reports may be on hold now. crawl reports should still continue though.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
How can I create a keyword ranking report with a custom date range?
I need to see change since campaign inception, and would like the flexibility of other date ranges. (in a list form, not per keyword) Does Moz have a way to do this yet? This is the one feature I really need that Moz hasn't historically had. Can the API be modified for this? Would appreciate some feedback guys!
Moz Pro | | dspete0 -
One page report are empty !
Hi Rodgerbot, Now, i've no seomoz one page report for any campaign 😞 What happen ? I've previously several report. Thanks,
Moz Pro | | Max840 -
After I make corrections of my crawl diagnostics report, how can I tell is those corrections "took". Is there a way to immediatly refresh that report. Will it eventually refresh?'
I have made corrections to the crawl diagnostics report. Can I refresh this report? I would like to see if my corrections were correct. Thanks for your anticipated answer!
Moz Pro | | Bob550 -
Why is my crawl STILL in progress?
I'm a bit new here, but we've had a few crawls done already. They are always finished by Wednesday night. Our website is not large (by any means), but the crawl still says it's in progress now 3 days later. What's the deal here?!?
Moz Pro | | Kibin0 -
SEO moz poor rankings reporting
How are we supposed to send ranking reports to clients if the rankings are constantly reporting false metrics This is not the first time this has happened, but the rankings are WAAAAAAY off. What is the point of reporting rankings that are not accurate? What is the possible cause of this. Is there a solution? What is SEOmoz doing to improve their ranking programs. Our client actually ranked #2 for "northern Virginia HVAC contractors" when moz had us not in the top 50! How are we supposed to bank on information that is so consistently unreliable? northernvirginiahvaccontractors.png northernvirginiahvaccontractorsrank.png
Moz Pro | | imageworks-2612900 -
Keyword Difficulty Tool Ranking
I'm using the keyword difficultly tool to help me create a a list of 5 keywords (out of approx 50-60) to optimise pages for on a site. However I don't want to just choose the top 5 if 3 of them are too competitive and not worth targeting. From anyone's experience, for a small, new web company who has no pages optimised at this point, do you think there is a keyword difficulty score that I should create a hard limit on? So for instance, with a group of keywords, to only target keywords that have a difficulty score of 60 or below because anything higher would be too difficult to optimise the pages for in this stage of the sites development. Thanks in advance for your help Michelle 🙂
Moz Pro | | artlivemedia0 -
Only one page has been crawled
I am running a campaing for three weeks now and first two crawls was ok but the last one is showing only one page crawled. the subdomain I am tracking is: www.cubaenmiami.com I have everything correct in my site. Regards Alex
Moz Pro | | esencia0 -
Why are my rankings not showing up in Bing?
I recently signed up for SEOmoz and love it so far...but....in the keyword ranking section I know we rank in the top 20 for our keywords on Bing and yet for some reason the SEOmoz tool is coming back saying we arent even in the top 50. Why is this?
Moz Pro | | nextraq0