Why have I stopped receiving emails about crawl reports and rankings reports?
-
I used to receive emails weekly telling me a new crawl had completed and the reports were ready and also another email saying the new rankings and on page reports were ready to view - I am not getting these anymore. Does this mean these are still happening but I need to find them within the package or has something changed?
Thanks
-
Hi Abe
Thanks for the reply. I guess there are 2 main problems - the first being that we need these tools to help with our site and the second that we chose SEOmoz as it seemed like the best solution out there but it is expensive at $99 a month - is there any refund available for the period when the features are not available or is it possible to stop the account and then re-start when it is working again without losing all the data already setup?
Thanks
James
-
Hello James,
Our Rankings ran into these unexpected outage issues last week. Unfortunately, Google has changed the way that they present rankings information, so we have had to make some changes to our collection in order to keep up with these changes, I'm afraid that this has caused some issues with providing the real time data for our Rankings and the Keyword Difficulty tool is also currently unresponsive. Our engineers are working tirelessly through this holiday weekend to fix this for you. At this time, unfortunately, we do not have an ETA for when that tool will be up and running again. I thank you for your patience while we work to resolve this issue and I will update you when I have any further information for you. I am hoping for an ETA soon.
I apologize for any inconvenience this may cause and I assure you that this is our Top Priority.
Best,
Abe Schmidt
-
not at the moment. or rather, not that I know of. This problem with the google keywords tool API is affecting many other companies using this API - like Raven Tools.
I haven't come across anything that states when it will be resolved. quite painful for us who rely on it.
-
Thanks Marcus
Do you know if they have a timescale for fixing this because this is one of the main functions of the package?
James
-
there is a problem with the google keywords API, and so seomoz is unable to connect with them at the moment. that is why ranking reports may be on hold now. crawl reports should still continue though.
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Unsolved Moz can't crawl my site
Moz is being blocked from crawling the following site - https://www.cleanchain.com. When looking at Robot.txt, the following is disallowing access but don't know whether this is preventing Moz from crawling too? User-agent: *
Moz Pro | | danhart2020
Disallow: /adeci/
Disallow: /core/
Disallow: /connectors/
Disallow: /assets/components/ Could something else be preventing the crawl?0 -
Links being reported in Webmaster Tools
Hi Are the Total Links To Your Site, as reported in GWT, purely external inbound links ? Since these links are usually, as far as i can tell, much higher in number than any other link reporting tool and hence, i presume, more accurate, why don't services such as Moz etc include this in reporting ? I know its just a total number and link quality is whats important not quantity, but i would have thought interesting to show in reporting in conjunction with link quality info such as is already reported. Since most backlink reporting tools do show a total but always much much lower than that reported in gwt (i think) All Best Dan
Moz Pro | | Dan-Lawrence0 -
Duplicate titles reported with canonical
Hi Mozzers, In the reports it is saying that I have some duplicate content and titles even though there is a canonical tag on them, is anyone else getting this?
Moz Pro | | KarlBantleman0 -
Rank Checker Tool Status
Hi I take it the Rank Checker tool is not working right yet as I'm getting bizarre ranks for some of my keywords. Some stating 50th when I know we're on the first page for instance, even using GA > search engine optimisation the averages for this term for instance is 11th across all countries. If this is the case and its still being redeveloped I'll just skip the tool for now Cheers David
Moz Pro | | David-E-Carey0 -
When is rank tracker going to work
has anyone heard when rank tracker under the research tools is going to be working, been a very long time. I use this tool to check on the progress of sites, I know that it is in the campaigns per week but i want the tool under the research tools and feel a bit let down by semoz over this
Moz Pro | | ClaireH-1848860 -
Rank tracker based on personalization or not?
I have been using the rank tracker to update clients on their current positions/improvements etc. but have been told a number of times now that the results they were seeing were not the same. Does the rank tracker work by giving results based off my location or from somewhere else or what? I should mention that I am based in Malta and my clients are based in the UK and Italy (with their sites being optimized for local keywords) I also ask them to clear their browsing history and to restart their browser before they check.
Moz Pro | | MassivePrime0 -
Rank Tracker Logging Me #Out
Hi I was wondering if someone could help me with something? Whenever I try and use the rank tracker SEOmoz logs me out and won't let me log back in until I go to a different page. Is this because I am on a free trial (which I don't understand as I am able to use the other tools)
Moz Pro | | SEOclient120 -
Question about when new crawls start
Hi everyone, I'm currently using the trial of seomoz and I absolutely love what I'm seeing. However, I have 2 different websites (one has over 10,000 pages and one has about 40 pages). I've noticed that the smaller website is crawled every few days. However, the larger site hasn't been crawled in a few days. Although both campaigns state that the sites won't be crawled until next Monday, is there any way to get the crawl to start sooner on the large site? The reason that I've asked is that I've implemented some changes that will likely decrease the amount of pages that are crawled simply based upon the recommendations on this site. So, I'm excited to see the potential changes. Thanks, Brian
Moz Pro | | beeneeb0