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  4. Adwords: Brand ads appear bottom of SERPs

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Adwords: Brand ads appear bottom of SERPs

Paid Search Marketing
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  • Unity
    Unity last edited by Feb 28, 2013, 6:53 PM

    Hello,

    I'm running a sale promotion on a brand only Adwords campaign (I have the only account with trademark authorization) and have noticed that my ads are appearing at the bottom of the first page on Google.

    This happened last week so I split the campaign into three Adgroups and that fixed the problem but today I'm running brand only and there is no way to separate them.

    CPC has also increased dramatically. Normally it's less than 10 cents and now it's sitting at between $2-$4.

    Has anyone else seen this? Any ideas/advice on how to stop this happening? It's playing havoc with my CTR and conversions.

    Much thanks,
    Davinia

    1 Reply Last reply Reply Quote 2
    • Unity
      Unity @KeriMorgret last edited by May 6, 2013, 7:07 PM May 6, 2013, 7:07 PM

      Great, thanks for that!

      1 Reply Last reply Reply Quote 0
      • KeriMorgret
        KeriMorgret @DonB last edited by May 6, 2013, 4:06 PM May 6, 2013, 4:06 PM

        The person from Twitter is @LisaSanner. She says:

        "My rep noticed AD status was Eligible, not Approved & won't run at top, even if pos=1 (Unlike kw status which is Eligible)."

        So, take a look at the ad status, not just the keyword status.

        Unity 1 Reply Last reply May 6, 2013, 7:07 PM Reply Quote 0
        • DonB
          DonB @Unity last edited by May 5, 2013, 4:11 PM May 5, 2013, 4:11 PM

          That's my question, too: how did this Twitter person determine the "purgatory" status - from their dashboard somehow, or by grilling AdWords rep?

          KeriMorgret 1 Reply Last reply May 6, 2013, 4:06 PM Reply Quote 0
          • Unity
            Unity @KeriMorgret last edited by Apr 29, 2013, 9:23 PM Apr 29, 2013, 9:23 PM

            Hi Keri,

            Status of ads is 'eligible' with quality scores of 10/10 for brand terms (trademarked) and related brand terms (not trademarked).

            Any idea how the twitter person established "stuck in eligible status purgatory"?

            Thanks,Davinia

            DonB 1 Reply Last reply May 5, 2013, 4:11 PM Reply Quote 1
            • Unity
              Unity @firstconversion last edited by Apr 29, 2013, 9:15 PM Apr 29, 2013, 9:15 PM

              Hi Stephen,

              Have tested using the Adwords 'ad preview and diagnosis' tool as well as logged in and out, removing cache and on different computers - no change, always at the bottom.

              1 Reply Last reply Reply Quote 1
              • KeriMorgret
                KeriMorgret last edited by May 6, 2013, 7:07 PM Apr 26, 2013, 5:03 PM

                Someone on Twitter had this same issue, and discovered (after much investigating and initial overlooking by the AdWords staff) that their ads were "stuck in eligible status purgatory" and wouldn't run on top unless fully approved. You might look to see the status of your ads and make sure that's OK.

                Unity 1 Reply Last reply Apr 29, 2013, 9:23 PM Reply Quote 1
                • firstconversion
                  firstconversion last edited by Apr 26, 2013, 12:26 PM Apr 26, 2013, 12:26 PM

                  Just a thought - have you tried as both logged in and out? Clearing cache etc?

                  Maybe querying your own brand causes the ads to display differently - like when you do the same query over and over, Google will hide or change the ads you see

                  Stephen

                  Unity 1 Reply Last reply Apr 29, 2013, 9:15 PM Reply Quote 0
                  • katemorris
                    katemorris @DonB last edited by Apr 23, 2013, 9:26 PM Apr 23, 2013, 9:26 PM

                    Wish I had something more to add here, but this is the best answer I've seen. To me it sounds like Google is testing something and it is probably just with a handful of brands. I would be interested if this continues through to next week. But it really does sound like a test to see if people searching for branded terms really don't want to see ads and how hard they will work to get to the ads.

                    At least no one is beating you? 🙂

                    1 Reply Last reply Reply Quote 1
                    • Unity
                      Unity @DonB last edited by Apr 23, 2013, 9:15 PM Apr 23, 2013, 9:15 PM

                      Hi Don,

                      I don't know what to say.... I can't stop giggling. There is NO WAY you get a better CTR with ads appearing at the bottom of the page. Like you I also have plenty of data to back that up.

                      This issue continues to occur for one of my clients.

                      Perhaps consider testing on smartphones only - I'd imagine more people would see the whole first page of results on a smartphone than they would on a desktop. I'd also recommend getting your SEO up to scratch so you are placing top of page for organic listings and Google Places.

                      Will let you know if I find anything new......but am still scratching my head as well.

                      Davinia

                      1 Reply Last reply Reply Quote 1
                      • DonB
                        DonB last edited by Apr 23, 2013, 7:44 PM Apr 23, 2013, 7:44 PM

                        Davinia,

                        I just finished an AdWords chat session regarding the same thing: ads with no competition appearing at the page bottom, below all organic SERPs. To my utter amazement, the AdWords rep claimed that Google researched and found that - get this - ads placed at the bottom will have a "higher" response due to the "flow" of viewers' browsing. So, my no-competition ads are appearing at the bottom. Not surprisingly, they've received zero clicks in over 150 impressions.

                        A nearly identical campaign for this client, run exactly one year ago, garnered a 4.4% CTR with the no-competition ads appearing ABOVE the organic SERPs. I tried to get the rep to agree with me that his description of this algo change was counter-intuitive and - based on my results so far - will yield abysmal clickthroughs and profit for Google. He was unmoved.

                        I also asked him why - if the results of bottom-scraping ads are so good - don't they charge advertisers MORE for the bottom position, rather than the #1 position? He didn't really respond to that.

                        I finally asked him to ask his supervisor to override the algo and let my ads run at the top of SERPs, as an experiment in performance/profitability. He said that's impossible - "out of our control."

                        If anyone has any insights regarding this unbelievably bizarre claim that bottom-scraping ads will perform better than those at the top of the page, I'd like to hear them.

                        Unity katemorris 2 Replies Last reply Apr 23, 2013, 9:26 PM Reply Quote 3
                        • topic:timeago_earlier,2 months
                        • ParagonDigital
                          ParagonDigital Subscriber @ParagonDigital last edited by Feb 28, 2013, 7:38 PM Feb 28, 2013, 7:38 PM

                          I just realized checking from here probably won't work unless you're targeting the U.S.

                          1 Reply Last reply Reply Quote 0
                          • Unity
                            Unity @ParagonDigital last edited by Feb 28, 2013, 7:38 PM Feb 28, 2013, 7:38 PM

                            I appreciate your time, thanks.

                            Ads only display in New Zealand so you won't be able to see them, but thanks for the offer of PM anyways.

                            1 Reply Last reply Reply Quote 0
                            • ParagonDigital
                              ParagonDigital Subscriber @Unity last edited by Feb 28, 2013, 7:35 PM Feb 28, 2013, 7:35 PM

                              If you haven't upgraded I don't think it would make a difference.  If you want to PM me the search query I can check from here and see if I get the same thing. I'm not sure what else to tell you though. Sorry I couldn't be more help.

                              Unity ParagonDigital 2 Replies Last reply Feb 28, 2013, 7:38 PM Reply Quote 0
                              • Unity
                                Unity @ParagonDigital last edited by Feb 28, 2013, 7:31 PM Feb 28, 2013, 7:31 PM

                                Am using legacy but didn't think this would cause any problems as enhanced is geared towards mobile. But it could very well be the cause?

                                Keywords are position 1 for all and have viewed placement by 'ad preview and diagnosis' and it still appears at the bottom.

                                So, I'm stumped!

                                ParagonDigital 1 Reply Last reply Feb 28, 2013, 7:35 PM Reply Quote 0
                                • ParagonDigital
                                  ParagonDigital Subscriber @Unity last edited by Feb 28, 2013, 7:28 PM Feb 28, 2013, 7:28 PM

                                  The only major change going on right now that I'm aware of is the move to enhanced campaigns. Did you upgrade your campaigns from legacy to enhanced by any chance? Are you still in position 1 and just appearing at the bottom? Another thing to consider is that it may not be appearing at the bottom for everyone.

                                  Unity 1 Reply Last reply Feb 28, 2013, 7:31 PM Reply Quote 0
                                  • Unity
                                    Unity @ParagonDigital last edited by Feb 28, 2013, 7:19 PM Feb 28, 2013, 7:19 PM

                                    Hi Zach,

                                    Thanks for your reply.

                                    Quality scores on all keywords are 10/10.

                                    I've been running these campaigns for a year and only seen this twice (both in last 7 days). So am wondering if maybe something has changed with Adwords?

                                    Thanks,
                                    Davinia

                                    ParagonDigital 1 Reply Last reply Feb 28, 2013, 7:28 PM Reply Quote 1
                                    • ParagonDigital
                                      ParagonDigital Subscriber last edited by Feb 28, 2013, 7:10 PM Feb 28, 2013, 7:10 PM

                                      Hi Davinia,

                                      Maybe check the Quality Scores for your keywords and see if you can improve them. I think the quality score column is hidden by default so you might have to go to the keywords tab click on Columns->Customize Columns and it's under Attributes. That's quite a jump so I'm not sure this is the issue but quality scores do affect ad position and how much you pay per click. Better performing ads are more likely to appear at the top but there's no real way to absolutely control whether the ad appears at the top/side/bottom but generally better performing ads get better positioning.

                                      Hope this helps!

                                      Zach

                                      Unity 1 Reply Last reply Feb 28, 2013, 7:19 PM Reply Quote 1
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