Google haveing problems accessing part of my site
-
hi my site is, www.in2town.co.uk and for a few weeks now google has had trouble accessing part of my site.
Today googlewebmaster tools tells me that google is having major problems it shows, 123 pages where access were denied.
i have spoken to my hosting company who could not find a problem, so not sure what to do now. can anyone please give me advice on what the problem may be.
any help would be great
-
That's correct. I don't know the specifics, however in this case, I would assume the reduced frequency/volume would mean less trouble dealing with the hosting provider's internal challenges.
-
i have read it time and time again and do not understand how it can help. if you reduce the crawl rate then that means you reduce the number of pages and the number of times google visits your site or am i wrong
-
Fascinating how some problems can come up like this - it's not anything I'd ever seen - curious to see whether reducing Google's crawl rate will help.
-
i have asked about this problem on the google webmaster forum
http://productforums.google.com/forum/#!mydiscussions/webmasters/BogC5OZqdyM
and people are saying that it is a crawler issue with my hosting company,
they are suggesting a number of things that could be wrong which includes
Many hosting providers need to have mechanisms to throttle/limit either the number of requests or bandwidth to their customers sites.
However in this instance, they are not allowing for search engine crawlers which typically make numerous requests in quick succession. Significantly, their server's response is technically incorrect (RFC 2616), it should either not respond, or respond with a 503 (service unavailable). Google is aware of such incorrect 403s and will eventually try to crawl them again.To mitigate the issue somewhat, you can reduce your site's crawl rate in Google's Webmaster Tools
-
This confirms the need to get an expert involved - one experienced in these types of issues - a programmer or systems administrator type expert, not necessarily an SEO expert.
-
the site has been built from a template but this problem has only started to happen in the past month and the site is a couple of years old
-
unfortunately I don't know exactly what else to suggest. Who built the site? Is it a custom site, or was it automatically built using a hosting company automated site builder?
If it's a custom site or you have a developer you've worked with to build it, speak with them. if it's a site automatically built using a hosting site building system, only they can help resolve it. If not, you'll need to get a different site built. The problem you are describing should not be happening.
-
hi, when i put in http://www.in2town.co.uk on the tool you told me about it brings up some pages that are fine and some that are 403, and the 14th one down is the url as above. that comes up with a 403 however, when i just put the url on its own, it comes up as a 200, which is strange.
Have you got any ideas on what i should say to the hosting company. i have spoken to them a number of times and all i get is, everything is fine but it is not
-
When I put that URL in, I get a "200" "OK" response. If you get a "403 forbidden, you need to speak with the site systems (server) administrator to find out if they can pinpoint the problem. Something is broken on the site at the server level to cause that. Even if it's only intermittently broken.
-
hi, thanks for this. i have used that tool and it has come up with as an example the following
http://www.in2town.co.uk/news/parenting/parents-need-to-act-against-child-obesity 403 forbidden
i am not sure why this has happened and this is the same result as i am being shown in google webmaster tools.
-
One step I would suggest is that I would suggest using a tool like Screaming Frog. It can crawl your site and report on problems or broken internal links on the site.
I would also go into Google Analytics and go into the Content/Speed/Page Speed data. I would then expand the date range to cover from before they started listing problems until the day before you run the report (the current day can lag in updating in Google Analytics).
From there, look to see if there are any specific days where Google shows the page speed average (in the timeline chart) as being unusually high. There may be days that are more problematic than others.
Finally, with that same date range in place, I would filter down the list of pages in the speed report down to show me one of the pages Google lists as being unreachable. Then do the same with some others. See if Google shows any odd page speed times on those.
I would also then go to URIValet.com and run a check on some of those pages as well to see if URIValet shows the pages reachable and returning a proper "200" "okay" header message.
This is not a guarantee fix, however it can help bring answers.
-
the site is www.in2town.co.uk www.in2town.co.uk can you try it with the link and without the link, not sure why you cannot get on the site but will be interested to find out.
this problem of google have access errors has been going on for some weeks now and i do not understand what is going on
-
Hi Claire,
I was able to view your robots.txt file but nothing else. I can't seem to get to the site. Is the URL correct?
Dana
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
301 redirected all my pages to my new domain, now I have a problem with Google Search Console
Hi guys! I bought a new domain name and redirected all my URLs from the old domain to the new one. Everything worked perfectly but now I have a little problem. I want to use the option 'Address Change' in google search console. Step 1 Works (Select new website in the list) Step 2 Works (Confirm that the 301 are working) Step 3 Asks me to Verify the old domain (huh!?) in order to complete the request. Obviously that doesn't work because my 301s WORKS! So if I try to verify the old website by putting a google file in the root of my domain Google tries to access it and it automatically redirects to the new domain. I must be missing something lol help!
Technical SEO | | benoit_20180 -
Moving site from html to Wordpress site: Should I port all old pages and redirect?
Any help would be appreciated. I am porting an old legacy .html site, which has about 500,000 visitors/month and over 10,000 pages to a new custom Wordpress site with a responsive design (long overdue, of course) that has been written and only needs a few finishing touches, and which includes many database features to generate new pages that did not previously exist. My questions are: Should I bother to port over older pages that are "thin" and have no incoming links, such that reworking them would take time away from the need to port quickly? I will be restructuring the legacy URLs to be lean and clean, so 301 redirects will be necessary. I know that there will be link juice loss, but how long does it usually take for the redirects to "take hold?" I will be moving to https at the same time to avoid yet another porting issue. Many thanks for any advice and opinions as I embark on this massive data entry project.
Technical SEO | | gheh20130 -
My sites "pages indexed by Google" have gone up more than qten-fold.
Prior to doing a little work cleaning up broken links and keyword stuffing Google only indexed 23/333 pages. I realize it may not be because of the work but now we have around 300/333. My question is is this a big deal? cheers,
Technical SEO | | Billboard20120 -
Linking shallow sites to flagship sites
We have hundreds of domains that we are either doing nothing with, or they are very shallow. We do not have the time to build enough quality content on them since they are ancillary to our flagship sites that are already in need of attention and good content. My question is...should we redirect them to the flagship site? If yes, is it ok to do this from root domain to root domain or should we link the root domain to a matching/similar page (gymfranchises.com to http://www.franchisesolutions.com/health_services_franchise_opportunities.cfm)? Or should we do something different altogether? Since we have many to redirect (if this is the route we go), should we redirect gradually?
Technical SEO | | franchisesolutions0 -
How to remove all sandbox test site link indexed by google?
When develop site, I have a test domain is sandbox.abc.com, this site contents are same as abc.com. But, now I search site:sandbox.abc.com and aware of content duplicate with main site abc.com My question is how to remove all this link from goolge. p/s: I have just add robots.txt to sandbox and disallow all pages. Thanks,
Technical SEO | | JohnHuynh0 -
WMT - Googlebot can't access your site
Hi On our new website which is just a few weeks old upon logging into Webmaster tools I am getting the following message Googlebot can't access your site - The overall error rate for DNS queries is 50% What do I need to do to resolve this, I have never had this problem before with any of the sites - where the domains are with Fasthosts (UK) and hosting is with Dreamhosts. What is the recommended course of action Google mention contacting your host in my case Dreamhost - but what do you need to ask them in a support ticket. When doing a fetch in WMT the fetch status is a success?
Technical SEO | | ocelot0 -
Google Reconsideration Request (Penguin) - Will Google give links to remove?
When Penguin v1 hit, our site took a hit for a single phrase (i.e. "widgets") due to the techniques our SEO company was using (network). We've since had those links cleaned up, and our rankings have not recovered. Our SEO company said they submitted a reconsideration request on our behalf, and that Google denied it and didn't provide which links we needed removed. Does Google list links that need removing if they are still not happy with your link profile?
Technical SEO | | crucialx0 -
Young site trying hard, but banging head against the wall -- Site Review
Hi All New to PRO but we're seriously committed to getting this working. And firstly thank you to anyone who offers any useful thoughts and insights. We've launched a new site, unfortunately late to the market for the season and are really struggling to get search engine recognition. Site: http://www.ignitehats.co.uk/ We're continuously adding new content, slowly gathering more links and working hard to promote socially. But even on our clearest search terms like "Ignite hats" we're down on page 4. Both GWT and the Seomoz tools highlight no big problems (a few titles that are too long) but otherwise nothing. Maybe wrongly we requested that the Google spam team review our site incase it was being penalised, but got a template response saying the site was not in their spam system (phew, there wasn't a reason it should be we believe). We're wondering if this is just that our site is just too young? It's been live for 6 weeks. But worry maybe this is not the case. We've had success with another site we run much sooner than this. Any help or pointers would be really appreciated. Similar stories and what others have done, at least to give us some confidence to carry on would be great. Thanks for reading.
Technical SEO | | JHill0