It appears there's a problem with our connection to your Google Analytics account. Please go to your Settings page to update your connection.
-
I keep getting this error though I have confirmed I have the correct information. Any recommendations?
-
No luck, Joel. I sent an email to help@moz.com. No response yet.
-
Hey Glen,
Your situation may actually be different than what was impacting Michael's account.
One thing you can try off the bat is to disconnect and reconnect your GA account to make sure Google is authenticating the token. We pull all the historical data from Google so you won't lose any information doing this.
If that does not resolve the error go ahead and send a support email into help@moz.com with your account email and we'll take a look at it.
Cheers,
Joel. -
I tried following these directions for my account as well and I continue to get this error. Any feedback on what may be the issue?
Thanks!
-
Hi Michael,
Thanks for writing in and sorry for the confusion. Unfortunately, there is an issue with your brand rules that is causing the connection to Google Analytics to fail. You currently aren't tracking any keywords that match your brand rules, so the request to pull data for those rules fails and, after a number of failures, the connection to GA also fails. You can correct this issue by adding the brand rules as keywords and reconnecting your GA account. We will then pull in all of the historical data for the Analytics account and you should no longer see the error message on your campaign.
I hope this helps. Please let me know if you have any other questions.
Chiaryn
Got a burning SEO question?
Subscribe to Moz Pro to gain full access to Q&A, answer questions, and ask your own.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Blocking Standard pages with Robots.txt (t&c's, shipping policy, pricing & privacy policies etc)
Hi I've just had best practice site migration completed for my old e-commerce store into a Shopify environment and I see in GSC that it's reporting my standard pages as blocked by robots.txt, such as these below examples. Surely I don't want these blocked ? is that likely due to my migrators or s defaults setting with Shopify does anyone know? : t&c's shipping policy pricing policy privacy policy etc So in summary: Shall I unblock these? What caused it Shopify default settings or more likely my migration team? All Best Dan
Reporting & Analytics | | Dan-Lawrence0 -
Techy - Google Analytics, Google & Code Expert
We are trying to find someone to join our company but are having a very difficult time. Does anyone have any suggestions about where to find someone like this?
Reporting & Analytics | | ColoradoMarketingTeam0 -
How to detect where Google gets indexed URL's
Google index some kind of way some links that create duplicate content. We doesn't understand how these are created so we would like detect where Google robots find these links. We tried: Moz Crawl Diagnostics but it shows 0 as Internal Link Count for these kind of links. Find some information from Google Analytics, that maybe there is trace (site content - all content) from visitors side. There wan't. We tried to find some information in Webmaster Tools under Internal link and HTML Improvements but didn't find any trace. Tried some search commands. Is there maybe some good one to search. TO search URL's form code with https://search.nerdydata.com.
Reporting & Analytics | | raido0 -
Best top 5 actionable insights from Google Analytics
Buongiorno from 14 degrees C cloudy wetherby UK 🙂 With a whole gamut of books out there are written around the topic of "Actionable Web analytics" where you have to wade through chapters of how to suck eggs and how to get analytics part of your business culture (whatever! most clients who look after their websites are entry level Marketing Execs who pay the digital agencies to do the thinking for them) I'd like to cut to the chase and list out say a top 5 of actionable insights a client would actually give the time of day for so heres my top five, whats yours? 1. Landing page bounce - showing them the £5k landing page designed with no conversion thinking is turning off customers
Reporting & Analytics | | Nightwing
2. Synching up PPC campaigns to analytics and showing them how much money they are waisting
3. Goal funnels - Showing them there 20 step shopping conversion funnel gets abandoned at step 3
4. Non brand keyword traffic (although a stack of this gets blocked by "not provided" Big groan...)
5. Event tracking on there 10 page carousel anner showing them no one clicks on banners 2 - 10 So under the strict label of "Actionable data only" from Google analytics whats your best insights you share with clients in the hope that they may actually give data reports the time of day! Grazie tanto,
David1 -
Client has two default analytics accounts
A client has provided me with their analytics access but i notice that there are two default accounts on their account. They have two UA numbers. The first UA number is in their company name and the other UA number is in another company name with my clients website underneath. Their UA number in their company name is not showing any results however the other company UA number is showing results. Does anyone know why they will have two accounts and if this will cause a problem when trying to link their seo moz campaign to their analytics to track their keywords?
Reporting & Analytics | | Shelly760 -
Re-branding with Google Analytics
GM Mozzers, I apologize in advance if my description of this issue is confusing, but I'm doing my best here. Anyway, due to legal reasons, one of the publications I manage was forced to change their name. We set-up a 301 redirect from the previous domain and have also set-up an analytics profile for the new domain, however, as it stands, visits to the old domain outnumber those to the new domain 12:1. Is there anyway to set-up my analytics profile to the new URL so that this traffic is being attributed to the new domain and the new site, since, after all, it is a redirect. I hope that I explained this sufficiently. Any and all insight will be very much appreciated. Thank you in advance.
Reporting & Analytics | | NiallSmith0 -
Analytics/Google Keyword comparison
Hi I'm trying to establish a methodology to best show the gap between potential and realised organic keyword traffic. To obtain potential keyword traffic I'm using the Google Adwords keyword tool to derive local monthly search volumes for exact keyword matches. However, I'm confused as to which is the best way of getting a comparable metric from Google Analytics (GA). I was using custom reports and the 'organic searches' metric. However, this provides different values to a standard report selecting non-paid search in the default advanced segments. What is the best report/metric in GA to use for both organic and paid search volumes that would be comparable to the Google Adwords keyword tool. Also, I'm having problems getting my kids to eat their greens, any advice! 😉 Thanks Neil
Reporting & Analytics | | mccormackmorrison0 -
Looking for a Google Analytics expert
Looking to hire a Google Analytics expert for a project. Dealing with trying to track traffic across multiple domains and then work with the Ecommerce options. Contact Jeff Logan @ Avelient with costs and time frame for work. [personal information removed by editors. please contact via private message system to exchange information]
Reporting & Analytics | | Avelient0